Administrative Assistant Project Management

Shellie (Rashell) Chandler

**** ******* *** * Zion, IL* 60099

Phone: 847-***-****

*******.********@*****.***

Profile

Administrative support professional offering versatile office management skills and expert proficiency in all Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Strong work ethic, ability to learn new things quickly, and able to apply what is learned in a precise and concise manner. Strong attention to detail.

Education

Norwalk Community College – Norwalk, CT 5/2003

Associate of Science – Business Office Technology – 65 credits earned towards degree

Office Skills:

Office Management

Database Administration

Team Building & Supervision

Spreadsheets/Reports

Event Management

Calendaring

Auditing

Project Management

Front-Desk Reception

Executive Support

Travel Coordination

Conference Room Booking/Setup

Bookkeeping

Computer Skills:

SAP

MS Word

MS Excel

MS PowerPoint

Citrix applications

MS Outlook

Exact Syngery &Globe

Quickbooks

Oracle

65 wpm

MS Publisher

FileMaker Pro

LexisNexis

Ariba Expense Reporting

ShowManager

2013-Present Experient, Inc. Lincolnshire, IL

Concession Coordinator

Working with internal teams – Registration Specialists, Group Coordinators, Housing Specialists, and various levels of Management – toward successful events.

Process housing and registration for VIPs, employees, and other special billing rooms for clients

Process duplicate housing reports, wait list reports, and wait comment reports

Abide by contracted deadlines

Make recommendations to clients on how to optimize their Concessions

Master Bill/Master Account reconciliation

Working with our partnered hotels to ensure accuracy of clients’ reservations and billing

Inventory and client assigned sub-block management

2013 – 2013 PLS Loan Store Waukegan, IL

Assistant Store Manager Trainee/Customer Service Rep

Create new Auto Title and Check Based loans

Apply promotional discounts to customers’ accounts

Applying cash and debit payments to customers’ accounts

Process deposits on delinquent accounts, process nightly paperwork and bank deposits

2012 – 2013 LTD Commodities, LLC Bannockburn, IL

Billing Specialist – Contact Center

Account research and reconciling accounts

Apply and clear credit and debits: take payments, issue refunds, balancing accounts

Processing replacement orders and/or prepaid return labels

Create letters to customers for product instructions, statements, return labels, and replacement orders

2011-2011 Bernard Personnel Wilmington, DE

Administrative Assistant

Process write offs and bill outs on customer accounts

Forward delinquent accounts to collections agency

Reconcile customer accounts and resolve issues on customers’ accounts and project management

Process debits and credits to customers’ accounts

2009-2011 The Home Depot, Inc. New Castle, DE

Merchandising Execution Associate

Daily Clearance and Open PO Reports and Monthly Appliance Audit

Ensure bay/set integrity, via PlanOGram and General Service Guidelines

Maintain contact with vendors to ensure satisfaction

Effectively maintain communication between all levels of management in every store

Continuously update store binders that contain pertinent information from corporate

2008 – 2009 J&J Staffing Newark, DE

Administrative Assistant

Answer all incoming calls

Process patient records request

Enter new patients into MediSoft program

Schedule, cancel, and reschedule patients’ appointments

Maintain accurate patient filing system

Process health claim forms in a confidential and efficient manner

2006-2007 Elzufon, Austin, Reardon, Tarlov & Mondell, P.A. Wilmington, DE

Legal Administrative Assistant

Open all incoming Asbestos cases

Draft and edit correspondence to clients, various Judges, and other law firms

E-File (LexisNexis) various documents, including Motions, Exhibits, Complaints, etc.

Update client lists, charts, and databases and document scanning

1999-2006 Cascade Investments, LLC Stamford, CT

Executive Assistant/Office Manager

Maintain director’s calendar

Travel arrangements, restaurant reservations, conference room booking and setup

Manage and maintain eight rental properties

Supervise eight employees and build employee schedules

Daily bank deposits, Project management

Prepare Power Point presentations and daily expense report audits

Review, update, and maintain vendor information

Process debits and credits to tenants’ accounts, as well as cash application

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