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Customer Service Representative

Location:
Olyphant, Pennsylvania, United States
Posted:
June 02, 2017

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Resume:

Education

Pennsylvania State University

BA – Environmental Studies

Minor – Biology

Graduated 2008

Donegal High School

Diploma

Graduated 2004

Work Experience

Tier Environmental (Oct. 2008 – Oct. 2011)

Field Technician

Segregated and identified chemicals for proper packaging according to DOT and EPA slandered

Prepared Uniform Hazardous Waste Manifest and Bill of Ladings in accordance with all state and federal laws

Transported waste from generator site to facilities or 10 day yards in accordance with all state and federal laws.

Operations Assistance

Completed profiles for sales reps and customers into various waste facilities.

Assisted operations in coordinating shipments of waste to final disposal facilities.

Completed inventories of supplies needed for the field crews and processed orders for replacements as needed.

Clean Venture Cycle Chem Inc. (Oct 2011 – Present)

Customer Service Representative

Assisted customers in scheduling pick-ups of both Hazardous and Non Hazardous waste they had for disposal.

Worked with outside vendors to complete shipments of Bio Hazardous or radioactive waste.

Completed annual and biannual reports for customers based of waste shipment information for their reporting requirements per the DEP and EPA.

Completed billing statements for accounting to send out for final billing.

Assisted customers in identifying unknown drums through field screens or outside analysis if necessary.

Dispatcher (Jan. 2015 to Present)

Schedule routes for drivers by calling customers and setting up dates and times for their pickups.

Print trip sheets for drivers using TMW for each stop on the route.

Quote rates to customer service and sales team.

Work closely with Operations to ensure outbound loads are shipped in a timely manner.

Monitor hours of service for drivers to ensure all applicable federal laws are being followed.

Update permits for each vehicle in the fleet to ensure compliance with state and federal laws.

Complete billing for each driver’s run so corporate office can invoice customers.

Monitor drivers using GPS to ensure they are on their route and running on schedule.

Review safety protocols with drivers on a weekly and monthly basis

Manage repairs needed to fleet by working closely with maintenance and outside vendors.

Issue employees write ups when necessary and retrain drivers if needed on corporate policies.

On call 24/ 7 via company cell phone.

Computer Skill

Proficient in Microsoft word, outlook, excel and power point.

Able learn new programs and can operate them with little to no supervision after sufficient training.



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