Sales Manager

WENDY ALLARD

*** ********** **** *******, ** ****1 570-***-**** ac0mcu@r.postjobfree.com

Objective

6+ years experience in Non-Profit Fundraising, Senior Independent Living Residential Community Management, and Home Health Care Marketing. Seeking Administrative opportunity in which I may influence positive change toward achieving Corporate Operating and Financial goals and objectives.

Executive Summary

Proven leadership, confidence, integrity, and passion for getting it right. Transforms vision into influence and leadership into results. High-energy multi-tasker delivering revenue, profitability, and productivity results aligned with Corporate strategic vision, goals and objectives. Customer focused, delivering sound business decisions with integrity, respect, and compassion toward Customer and Colleagues alike.

Core Competencies

Executive Management Sales & Marketing Strategic Planning Financial Management Risk Management

Professional Experience

HOLIDAY RETIREMENT, Deltona, FL: Sterling Court – Senior Independent Living Retirement Community

Enrichment Coordinator, December 2016 – March 2017

As a former Holiday and Sterling Court Manager, accepted offer to fill in, P/T, as the Resident Enrichment Coordinator during the Enrichment Coordinator of record’s FMLA absence.

Organized 30-60-90 day planner for community events, outings, and activities over the next fiscal quarter

Revised, planned and executed ‘fresh’, new events and activities of interest to a broader spectrum of our residents

oIncreased resident, family, and local community participation in community events

Negotiated new rates for entertainers and guest speakers to meet FY17 Budget

Published community newsletter and calendar

SIGNATURE HOMENOW, Longwood, FL: Home Healthcare Company

Account Manager, August 2016 – October 2016

Responsible for the overall Home Healthcare business development activities at Holiday Retirement - Tremont.

Established solid working relationships with Tremont’s GM, AGM, SL, and EC with the expressed objective of closing the back door and avoiding resident move outs to a Higher Level of Care facility

Actively engaged in supporting/leading healthy lifestyle resident activities

Developed relationships with residents and resident influencers to ensure top line growth in accordance with company, accreditation, and state/federal regulations

Educated residents, influencers and referral sources about the patient-centered healthcare services provided by Signature HomeNow

In a fundamentally “healthy” community, generated 26 Home Health Care referrals within the first 90 days

Laid off when Signature began closing all offices in Holiday Retirement communities

HOLIDAY RETIREMENT, Deltona, FL: Sterling Court – Senior Independent Living Retirement Community

Community Manager, September 2014 – August 2016

Provided leadership and communication in a respectful and professional manner. Created a positive work environment enabling the delivery of efficient, value-driven services to our residents and their families in accordance with Corporate guidelines and expectations.

Provided compliance leadership and management of Co-Managers, Housekeeping, Resident Enrichment, Dining & Hospitality and other staff as required.

Coached Associates to recognize opportunities and achieve continuous improvement goals for delivering quality / comprehensive services and high resident satisfaction

Recognized individual strengths and weaknesses to combine Associates into effective teams to achieve specific short-term goals and objectives

Defined successes in terms of the whole team

Influenced the effective and timely resolution of day-to-day challenges occurring within the Community using available resources in accordance with Holiday’s guidelines, policies and procedures

Influenced high resident satisfaction, focusing on resident well-being through daily interaction and scheduled resident and family meetings and activities

Identified areas of operational or resident concern and collaborated with the other members of the Community Management Team to develop appropriate resolutions and action plans

Maintained less than 10% employee turn-over since November 2014

Contributed to highest NOI Year Over Year for 2015 among top Eastern District properties

2016 recipient of SeniorAdvisor.com award for achieving top 1% of all Sr. Living Communities nationwide

Co-recipient of Regional Recognition for Management Excellence in Q2’16

Collaborated with Regional Leadership and Community Sales Leader to actively promote Sterling Court and the Holiday Retirement brand in local and national markets

Responded to sales opportunities generated through formal 3rd party referral sources (A Place for Mom, Caring.com, etc.) and informal resident referral network relationships

Demonstrated success at daily call and tour volume generation, follow up and conversion to lease agreements to achieve monthly occupancy goals

Met with influencers and potential residents, conducted initial inquiries in accordance with Holiday protocols

Conducted tours and negotiated/signed Lease Agreements…closed agreements without the need for discounts or incentives

InTouch expert and trainer

Collaborated with CM partner and SL to achieve strategic sales objectives and maintain 100% occupancy 8 months in a row…consistently over 96% physical occupancy over the past 18 months

Built appropriate rapport both inside and outside the organization for the benefit of the Community and its residents

Collaborated with SL and EC toward the execution of successful monthly Cadence events and activity campaigns to promote local area awareness of our Community

Encouraged participation by local area seniors through advertising media, outreach, and personal referrals

Established local business referral relationships and sponsorship of events, seminars, and programs of interest to seniors and their families

Tight working relationship with Sterling Court’s two in-house home healthcare companies and several “mobile” medical services providers

IT WORKS! GLOBAL, Dalton, PA / New Boston, NH: Health and Wellness Products Manufacturer & Distributor

Independent Distributor, October 2013 – August 2014

Experienced business, leadership and people skills used in start-up business to identify, attract, build and motivate a high performance sales team, inspire exceptional performance, customer service and the delivery of a consistent brand experience for team members and customers alike.

HARLEY DAVIDSON, NORTH EAST CHAPTER, Scranton, PA: Harley Owners Group

President, Ladies of Harley / State Representative, January 2010 – January 2013

Successful leadership and teambuilding efforts toward increasing club membership, participation and sponsorship of social and community services.

Specific emphasis on the development of formal and informal networking relationships, corporate sponsorships and the planning and coordination of annual fundraising events for Susan G. Komen Foundation, American Cancer Society, and Make-A-Wish Foundation

Education

Weber High School, Ogden, UT 1972

Contact this candidate