Quality Customer Service

MICHELLE L. DUGAN

*** *** ****** **, ***. B New Philadelphia, Ohio 44663 740-***-**** ***************@*****.***

Experienced Quality and Industrial Specialist –labeling/packaging control, inspection, machining, molding, and extrusion in medical device, aerospace, and automotive industries. I’m an experience quality oriented professional and I look forward to learning new things and applying my skills in your organization.

Key Areas of Expertise

Quality Control

Inspection – In process and final

Shipping / Receiving inspection

Labeling and Packaging control

Machining programming and setup

Extrusion and injection molding

EXPERIENCE

Zimmer Biomet / Adecco Dover, Ohio

Package Labeling Specialist September 2015 to Present

Contract position at a Multi-national medical device manufacture offering innovated orthopedic medical device and joint replacement. – ISO 13485 compliant and 21 CFR 820, 21 CFR 801 regulated environment

Create and revise labels and images for new and existing products in compliance with quality system (QMS) and industry (FDA regulated) requirements

Create and maintain specifications and digital files used to generate Zimmer labeling

Assist with revisions to package inserts

Support other Zimmer sites as needed.

Timken New Philadelphia, Ohio

Machinist / Advanced Grind Associate January 2014 to August 2015

The Timken Company engineers and manufactures bearings and mechanical power transmission for agriculture, automotive and civil aerospace. - AS 9100 compliant

Set-up and operating Manual and CNC machines while checking quality of the product to meet customer specifications using CMM, horn and ring, shadow graph, OD/ID size and taper, run out, smoothness and stand

Programmed computers and electronic instruments such as numerically controlled machine tools

Adjust and monitor the feed and speed of machines during the machining process

5-S Clean, lubricate machines, tools and equipment to remove grease, rust, stains and foreign matter

Meteor Sealing Systems Dover, Ohio

Roving Quality Auditor January 2013 to November 2013

Meteor Sealing Systems is an automotive manufacture for companies such as DaimlerChrysler and BMW. They deliver extruded and molded parts for anything from a simple door seal to a complete sealing system. - ISO/TS16949 compliant

Inspect parts while being extruded and molded for quality thru-out the plant

Record all data for future use

Verified product size using a shadow graph, ball micrometer, and calipers

Used Zwick machines to check insertion, extraction, CDL and lip test results

Shipping and Receiving Inspections

Family Farm New Philadelphia, Ohio

Farm Hand September 2010 to January 2013

Helped work on the family farm to help the family while in need

Primary Packaging Inc. Bolivar, Ohio

Quality Auditor July 2008 to September 2010

Primary Packaging is a fully integrated manufacturer of heavy duty film and bags. With state of the art 3-layer blown film extrusion capabilities with up to 8-color print including full process print and UV protection coating, anti-block, anti-skid.

Quality inspections using various machines: TMI Direct Drive monitor slip friction, Progage thickness, Opacity tester, Scuff wet and dry tester, Dyne Pen testing, innovative burst tester

Visual inspect for flaws in material such as streaks, air bubbles/fish eyes, and color match

Trained new employees

CMA Cable Manufacturing & Assembly Co. Bolivar, Ohio

Extrusion/Injection Molder, Machine Operator August 2007 to June 2008

CMA makes custom wire harness and cable assemblies with push and push-pull mechanical products. - TS16949 and ISO9001:2008 certified and committed to six sigma

Preformed quality inspections on all parts

Maintained all data and records for verification of testing results.

Operated over 30 different machines such as injection plastic and injection zinc molders, crimping presses, soldering, and cutting at a 95% of higher production rate

Berry Fit Company New Philadelphia, Ohio

Quality Control, Department Manager March 2002 to June 2007

Berry Fit Company is a textile company that makes custom show clothes for equestrian riders

Inspect quality and craftsmanship of each garment.

Scheduled garments thru-out process of assembly

Ordered materials

Industrial and Office Skills

MS Office - Word, Excel, Outlook, etc.

Customer Service

Scheduling

Organizational Skills

Attention to Detail

High Accuracy Rate

Ability to Read Blueprints

Copier / Fax / Scanner

ISO 13485, 21-CFR 820, ISO 9001, ISO/TS 16949, and AS 9100, Experience

Micrometer, Caliper, Scale, Line Gauge, Go / No-go Gauge, CMM, Shadow graph, Hummel, Opacity, Slip Friction, Tensile Test

Lean Six Sigma

Fish Bone / 5 Why’s

Detail / Quality Oriented

Safety Oriented

5-S Lean

Problem Solving

Ability to Learn Quickly

Fast-paced Work Setting

Forklift Operator / Pallet Jack

Cardboard Baler

EDUCATION

New Philadelphia High School / Buckeye Joint Vocational School New Philadelphia, Ohio

Diploma / Specialized in Clerical Secretarial Training

Contact this candidate