Engineer Customer Service

RIDWAN HOSSAIN PALASH

Address: **** ***** ****** **, *********, GA 30340.

Cell: 404-***-****.

E-mail: ******.******@*****.***

Education

Associates Degree Information Technology ICT Currently Enrolled Certifications

Microsoft Access 2010 Database

Microsoft Excel 2013 Database

CompTIA A+ Certification

Network+ (in progress), Security+ (in progress)

Career Objective:

Intend to develop a challenging career utilizing my acquired knowledge and skills efficiently in a thriving environment to add more values to the organization. Career Summary:

I have worked as a System Engineer at Innovative online limited since 2011 and working as a Data specialist now. Over 2 years of real world experience in the Broadband ISP Industry & Corporate IT Sector. Good knowledge in planning, designing, implementing and troubleshooting. Help Desk Specialist (Extern)

Milner

5125 Peachtree Industrial Blvd,

Norcross, GA 30092

Data Specialist (October 6th, 2014 – Current)

Metal and Material Engineers (MME).

Company Location: 1669 Litton Drive, Stone Mountain, GA 30083. Department: Utility Services.

Duties and responsibilities

CCTV Data Processing, Database management with MS Access & Oracle based software, GIS Mapping with ArcGIS, ArcGIS data collection for Sewer system. System Engineer (August 13th, 2011 – May 8th, 2014) Innovative Online Limited.

Company Location: Agrabad - Chittagong, Bangladesh. Department: Network Operations Center (NOC).

Duties and responsibilites

Customer service, Configure and install router (Netgear, TP Link, Zyxel, Microtic), Switches, Wireless, LAN designing, Troubleshoot LAN/WAN connectivity issues, Troubleshoot computer hardware/software, Mobile devices, Basic knowledge of TCP/IP & Subnetting, Ethernet Cabling, Installing different types of OS/Server(mail) for clients, Virtual box.

Specialization:

Windows 7 / 10 administration

Apple iOS

Server 2008 / 2012

Microsoft Office Suite

Oracle, SQL Database

Basic HTML

Basic Cisco Router and Switch configuration

LAN / WAN

Wi-Fi

GIS Mapping

MS Project management

MS Visio

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