Manager Customer Service

Twalla N. Buffkin

*** ******** **., ************ ** 28311

910-***-**** *******.******@*****.***

SUMMARY

Results driven professional with 35 years’ experience in consumer financing, loan administration, branch management, mortgage and customer related services. Can meticulously account for and reconcile cash ledgers in strict alignment with regulatory compliance. Strong ability to relate within a diverse population with ease. In-depth experience in credit, collections and auditing.

NC MLS Certified-Inactive

Delinquency Control

Loan Underwriting

Utility Accounting/Billing

Excellent Accounting Accuracy

Payment/Credit Processing

Microsoft Office Suite

Inventory/Supply Procurement

Personnel Management

World Class Customer Service

Proficient Typing Skills

WORK EXPERIENCE

OneMain Financial, FKA, CitiFinancial, Fayetteville NC 1997 – Present

Branch Assistant manager/Account Manager

Supervises daily financial activities to ensure regulatory compliance, approve loans/lines of credit and determine risk factors.

Network within community to facilitate new business and assisting customers to resolve discrepancies.

Preside over sales/business development and adjudicate disputes between financial advisors.

Manage financial advisors within office, project office and its parent firm as a visible presence in community/charitable activities.

Ensure branch goals/objectives are met, review collection reports to determine status of collections/amounts of outstanding balances.

Established procedures for custody/control of assets, records, loan collateral or securities to ensure safekeeping.

Identified, addressed and made recommendations on early/late stage servicing issues, analyzed data regarding net credit losses, yields, expense control and liquidation.

Maintained highest integrity of company policies/procedures and performed monthly branch audits to insure company, state and federal regulatory compliance.

Effectively performed loans/insurance product sales to new and existing clients consistently exceeding company sales goals for secured/unsecured personal loans, number of insurance coverage’s per loan and number of mortgage loans booked.

Worked to control branch delinquency while recommending solutions resulting in recovered losses in revenue.

Analyzed/classified risks and investments to determine potential impacts.

Consistently represent company for judgments in small claims/bankruptcy court.

Works closely within the military community.

TRAINING, RECOGNITION AND EDUCATION

OneMain Financial Branch Manager Training Course

Life, Disability, Unemployment and Property Insurance Licenses with OneMain Financial

Collection Manager Award, 1997-District

Chairman’s Forum, 1998 thru 2016

Platinum Award, 2012 thru 2015-Regional

Controllable Delinquency Award, 2014-Regional

Employee of the Year, 2014-District

Employee of the Year, 2015-District and Regional

HIGH SCHOOL DIPLOMA: Littlefield High School, Lumberton NC 1976-1980

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