Customer Service Sales

**** ************ **

Charlotte, NC *****

Phone 704-***-****

E-mail ac0m4h@r.postjobfree.com

Jeniqua Hardrick

Objective

I am seeking a position in a employment setting with opportunity for advancement

Education

West Charlotte High School, Charlotte, NC

2006-2010, Earned High School Diploma

BrookStone College of Business, Charlotte, NC

2013-2015, Medical Assisting

Work experience

Allstate (Customer Contact Center)

August 2014- Present

Process Payments, Answer billing questions, Add/change/remove vehicles from policies, terminate policies, process documents such as ID cards/electronic filing/POI, Handle reinstatement requests.

Kelly Services (Allstate Service center)

January 2014 – August 2014

Outbound dialing system to generate leads for licensed agents, extensive customer service with excellent time management skills as well as communication and professionalism skills and qualifications. Responsible for resolving service concerns and documenting the customer’s request.

Connextions

September 2013 - January 2014

Receive inbound calls from customer’s interested in health insurance products. Generate follow up appointments to have a licensed field agent go to their home or a licensed agent call them. Support Insurance and/or Prescription Drug Plans.

Convergys, 10101 Claude Freeman Dr, Mallard Creek Ch rd

January 2013- July 2013

High inbound call volume assisting subscribers with navigation and directions. Sending information via GPS to OnStar capable vehicles. Assisting with account and billing information. Onboard Diagnostic testing, upselling OnStar products to assist subscribers with their needs.

Level One Leasing Solutions, Mallard Creek Ch Rd, Charlotte NC

January 2012- June 2012

Assisting clients (licensed real estate agents/brokers) in scheduling their showing appointments by using a confidential electronic system.

Marshalls, 8215 University City Blvd, Charlotte NC

August 2010- October 2012

Responsible for maintaining excellent customer relations, sales associates, generate sales, organize merchandise, and provide an overall friendly environment for both customers and employees. Kept track of sales floor, stock shelves, check inventory, and assist customers in finding a particular product.

Highlights

Well-organized and efficient

Great articulation and pronunciation; friendly and outgoing phone voice

Typing speed of 40+ wpm; advanced computer skills navigating between programs/ screens to enter data and process information

Ability to develop and maintain constructive and cooperative working relationships with all types of personalities and attitudes

ability to work in a fast-paced environment, multi-task, and perform duties with a minimum of supervision

Ability to use logic and reasoning to analyze information and evaluate results to choose the best solution and solve problems

Ability to handle complex situations professionally.

References

Ernest Taylor 404-***-****

Marjorie Odom (704) 819- 7303

Contact this candidate