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Customer Service Project Manager

Location:
Bothell, WA
Posted:
June 01, 2017

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Resume:

SUJATHA KRISHNAN ****, ***ST PL SE, Unit G-*, Bothell, WA 98012.

Phones: 425-****-*** (H) 425-***-****(C)

(A PERMANENT RESIDENT IN THE UNITED STATES) E-mail: ac0lyd@r.postjobfree.com

Summary

Professional, result oriented, well organized, innovative and Self-Driven IT Professional seeking a challenging position in an area of Software Quality Assurance Analyst / Testing. I have 2 years of Software Quality Assurance/Testing experience in US.

10 years of work experience in multi-tasking and managing various Projects in international companies such as Honda, Avery Dennison, and Bureau VERITAS. Recognized for excellent coordination, communication, management and leadership skills. Strong Cross-functional work experience.

Objective: Looking for a challenging environment where I can utilize my Software QA Testing skills and deploy the bug free application to the production environment which will allow me to exercise and enhance Technical expertise

Profile:

Excellent experience in Software Quality Assurance (QA Testing).

Involved in Complete Software Testing Life Cycle and Software Development Life Cycle.

Good experience in Agile and Waterfall methodology.

Extensively worked as a QA Analyst in Web applications, Client Server Applications and Database Systems for different software domains.

Expertise in Installing and configuring the test environment on both Windows and UNIX platforms.

Well versed in analyzing Requirements, System Specifications, Use-Cases and Technical specifications.

Experience in testing Web Services /XML / SOAP and RESTFul services using SoapUI tool.

Validated WSDL, request and response XML. Added Assertions to validate the response xml with database.

Experience in writing Test Plan, Test Cases for Web and Client/Server applications.

Good experience in SQL queries and Joins.

Experience in GUI Testing, Regression Testing, Data Driven Testing, Functional Testing, Database Testing, User Acceptance Testing, Integration Testing and Documentation testing. Experience in Black Box and Gray Box testing.

Good at bug-reporting and bug-tracking using Test Management tools like Quality Center, VersionOne and Jira.

Proficient in test execution and management of testing defects.

Knowledge in designing and executing SRS documents, Test Scenarios, Test Cases, Test Data, identifying defects and creating Bug report.

Basic knowledge in C, C++.

Skills and Tools

Technical Skills:

Testing Tools

HP QTP/UFT, HP Quality Centre/ ALM, SoapUI, Version one, Microsoft Test Manager, TFS, ExamDiff, Jira, 7 QC Tool, Selenium

Programming Languages

TSQL, XML, HTML, C, C++

Database

Microsoft Sql Server

OS

Windows XP/2000, Unix, Linux

Other

SharePoint, MS Excel, MS Word, MS PowerPoint, MS Project, Visio, Power Pivot

Other Skills

Project Management: Project Scheduling, Review and Audit ● Budgeting ● Team Coordination ● Customer Support ● Proposal preparation and presentation ● Working knowledge on PMBOK ● Budget management ● Resource management ● Client Relationship and management.

Interpersonal: Excellent written, communication and coordination skill ● Strong analytical skill ● Good Team Player ● adapts quickly to the environment ● excellent presentation and negotiation skills.

Management / Supervisory Skill: Has the confidence and the potential to lead others in high demanding situations ● excellent multitasking skills ● Ability to grasp new ideas and integrate them into desired results ● Group facilitating and manage group interactions.

Educational Qualifications:

● Graduate in Arts from University of Kerala, India.

● Software QA Testing Certificate From H2KInfosys LLC.

● Software Development Engineer in Test Training from ExtraSlice.inc.

● Microsoft Sql Server 2012 from National Institute of Information Technology, India (NIIT).

● International Leadership and Organizational Behavior from University of Boccioni, Italy, April,

2015 (4 Weeks Online class through Coursera)

● Project Management: Fundamentals of Project Planning and Management, University of Virginia,

May, 2015 (4 Weeks Online class through Coursera)

PROFESSIONAL EXPERIENCE

Manage My Patient (MMP) - Atlanta, GA October, 2016- Present

North American Med Tech Group (NAMDTG)

QA Test Analyst – Manual Testing, Web Services, SoapUI, Database testing, ETL

MMP application is developed for Doctor’s Office to manage the patient portal, insurance claim etc.

Responsibilities:

In Agile environment, attended daily standup meetings, reviewed user stories.

Designed and Developed Test plan based on BRD and User Stories.

Developed and Executed Test Cases in VersionOne Tool.

Tested all modules – Patient Management, Doctor, Admin and Insurance Claims.

Validated HIPPA rules.

Validated the connection and data between Admin web services and Insurance claims web services.

Written and executed SQL queries and Joins, Group By clause, having clause etc. to validate the data.

Executed automation test scripts using HP Quality Center (ALM).

Filed and tracked the defects using HP Quality Center (ALM).

Developed and executed test cases for EWS (Enterprise Web Services) /XML / SOAP and RESTFul services using SoapUI tool.

Updated WSDL file as needed for Endpoint, Tested request and response XML. Added Assertions to validate the response xml with database.

Added Property Transfer in SoapUI tool to transfer the values from one response XML to another request XML.

Validated reports by executing SQL queries and compared the data using File comparison tool ExamDiff.

Created Test Data for QA and UAT.

Involved in Black box Testing, Regression Testing and User Acceptance Testing.

Involved in ETL Testing (Data is extracted from flat files, multiple databases and transferred to target database. Validated the data as per the Mapping Documents.

Prepared daily/ weekly status reports on Test case execution, defects, RTM etc.

Involved in planning test execution activities, defect reporting and analyzing test metrics.

Followed Agile/Scrum Methodologies for all of the project activities.

Environment: JAVA, PHP, Apache Tomcat, Dream Viewer, JQuery, Java Script, HTML, SoapUI, SQL, QTP, Selenium, HP ALM (Quality Center), Mobile Application Testing, VBScript, XML, Web Services, Informatica.

ExtraSlice Inc., WA October, 2015- August, 2016

Greater Intell giMobile (Live Project): Mobile Application for Android and IOS.

Test Analyst

Link to the site: http://www.greaterintell.com/giMobile.html

In Agile environment, attended daily standup meetings, reviewed user stories.

Designed and Developed Test plan based on BRD and User Stories.

Developed and Executed Test Cases in VersionOne Tool.

Executed automation test scripts using HP Quality Center (ALM).

Filed and tracked the defects using HP Quality Center (ALM).

Validated reports by executing SQL queries and compared the data using File comparison tool ExamDiff.

Created Test Data for QA and UAT.

Involved in Black Box Testing, Smoke Testing, Regression Testing and User Acceptance Testing.

Involved in ETL Testing (Data is extracted from flat files, multiple databases and transferred to target database. Validated the data as per the Mapping Documents.

Tested Mobile version of the application.

Prepared daily/ weekly status reports on Test case execution, defects, RTM etc.

Involved in planning test execution activities, defect reporting and analyzing test metrics.

Environment: JAVA, PHP, Apache Tomcat, Dream Viewer, JQuery, Java Script, HTML, SoapUI, SQL, QTP, Selenium, HP ALM (Quality Center), Mobile Application Testing, VBScript, XML, Web Services, Informatica.

Other Projects:

Moodle: Orange School e-Learning Website: Worked as a key Team member in creating Functional Specification Document, Test case and bug report for this E- Learning Website used by different Modules, example: Admin, Teacher, Student and Parent.

Servex, us: Website created to help connect Clients with Local Services and in hiring a professional. Prepared Test Case and test Data as well as a Bug report.

Environment: JAVA, PHP, Apache Tomcat, Dream Viewer, JQuery, Java Script, HTML, SoapUI, SQL, QTP, Selenium, HP ALM (Quality Center), Mobile Application Testing, VBScript, XML, Web Services, Informatica.

Bureau VERITAS - Consumable Product Services, India from 2011-2012.

Project Manager

As a part of Sr. Management and directly reporting to Sr. VP, handled the LEAN implementation in Consumable Product office located at Gurgaon, India. Improved Customer service productivity by 25 to 30% through LEAN Implementation.

Roles and Responsibilities:

Managed operation workforce during 12-month development opportunity to improve customer service life cycle from 25% to 30% through LEAN application.

Worked with cross functional groups in South Asia and Asia Pacific Region to collect, analyze, research and present data to the management for their decision making.

Used MS Project to assist in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads to schedule, handle and track the complete project.

Used Microsoft Excel to analyze and visualize the customer service data and to forecast improvement over a period of time to improve the services. Created Pivot tables and charts to represent the data for the management.

Worked closely with the IT Department and the service desk department to extract the data on a regular basis.

Environment: Microsoft Excel, Power Point, MS Project, LEAN & PMBOK.

KEI Industries Ltd, New Delhi, India from 2010-2011.

Project Manager

Recognized by Senior Management for the excellent coordination and managing the team between the Project Site and the Sr. Management office for initiating the prestigious first project in Engineering Power Construction (EPC) at Bhopal, Madhya Pradesh State Government, India.

Project: Installation of 160KV Power Transmission in Bhopal, India.

Roles and Responsibilities:

Worked on MS Excel extensively for data analysis, visualization, cost & benefit analysis for the approval of the bids from the management.

Coordinated the data collection for the complete bids process which involves different attributes and variables like cost benefit analysis, resource allocations and the row materials etc.

Environment: Microsoft Excel, Power Point, MS Project & PMBOK.

Avery Dennison, RIS Division, India from 2007 - 2010.

Management Associate / Project Coordinator

Felicitated for the efficient Program Management for South Asia Region.

Roles and Responsibilities:

Maintained continuous alignment of program scope with Strategic Business objectives, and provided recommendations to enhance program effectiveness toward strategic goals.

Honda Cars India Ltd, India from 1998 - 2007.

Sr. Executive - Manufacturing Division

Created a system for monitoring and controlling temporary manpower required at production floor, which was eventually used in other sub departments. Appreciated for punctuality and commitment.

Roles and Responsibilities:

Managed and coordinated with the Industrial Relation Department about the problem of manpower works at Shop Floor in aspects of projects including the legal, regulatory compliance, operational system and issues and logistics.

Managed Coordinating, Monitoring and planning Temporary manpower required at Production floor.

As a steering committee member in 5s & kaizen audit section, I was responsible for conducting monthly audit and presentations to the corporate leadership team.

Recommendations from Linked in Profile.

1.Project Manager - EPC

KEI Industries Ltd, New Delhi, India

RAKESH MARKHEDKAR

CMD AT VIKRAN ENGINEERING & EXIM PVT LTD

Sujatha very hardworking, sincere, highly committed to her work as a Project management professional, her dedication to work and positive attitude gives perfection to work. Her customer centric approach keeps all the customers happy.

May 25, 2015, RAKESH worked directly with SUJATHA at KEI Industries Ltd, New Delhi, India

2.Management Associate

Avery Dennison

Amitabh Sagar

Head HR (Talent Management & Organization Development) at Indus Towers Limited

If I have to write 2 words about Sujatha I will say "Superb Professional". She is live example of excellence. Very meticulous, planful, organized, humble yet assertive human being. She is very detail oriented and flexible. Always ready to take challenges, Cheerful and high on energy levels.

March 1, 2016, Amitabh managed SUJATHA indirectly at Avery Dennison

3.Sr.Executive - Manufacturing

Honda Cars India Ltd

Ajay Bakshi

Director Commercial at Hadden Motors Company & Ace Rent-A-Car

Sujatha is a very sharp and analytical professional. I had the opportunity to work with her from 1998-2004 and I found her very intelligent and a committed professional. Her ability to articulate and present data is second to none. She was one of the most vital asset for me and my team in various projects at Honda Motors in India. I wish her all the very best in her career.

May 18, 2015, Ajay managed SUJATHA at Honda Cars India Ltd



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