Customer Service Representative

Professional Summary

Skills

Work History

A C

** ****** *********, **** ******, NJ 07740 • Cell: 732-***-**** • **************@*****.*** Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Skilled in call center operations

Customer interface expertise

Multi-line phone operation proficiency

Completed telephone training seminar

Call center metrics decoding aptitude

Exceptional workflow management

Adheres to customer service procedures

Committed to maintaining data integrity

Clerical Technician, Staff Assistant, Patient Access Management, 06/2003 to 12/2015 RWJBarnabasHealth – Long Branch, NJ

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Adeptly managed a multi-line phone system and pleasantly greeted all patients. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Sourced qualified vendors to provide program resources. Coordinated work between multiple departments.

Supervisor, 01/2010 to 05/2010

Rite Aid – Oakhurst, NJ

Completed store opening and closing procedures

Processed cash, credit, debit and check payments

Greeted customers promptly

Directed customers to correct store locations

Trained and mentored new employees

Opened inventory boxes and restocked shelves

Counted out cash drawers and balanced totals

Accepted and processed customer returns

Monitored security areas during busy periods

Improved customer service by projecting friendly and knowledgeable attitude Accepted and processed customer returns

Call Service Associate, 01/2000 to 05/2000

Physicians Health Service – Neptune, NJ

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Managed high call volume with tact and professionalism. Initiated operations improvements to improve overall call center productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Education

Certification: Business Software Applications, Current Computer Insight Learning Center - Eatontown, NJ

High School Diploma: 1993

Long Branch High School - Long Branch, NJ

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