Customer Service Administrative Assistant

LaTasha A. Parker

**** ******* ***** • Henrico, Virginia 23231 • 804-***-**** • ac0lva@r.postjobfree.com

Professional profile

With over fifteen years of being a stylist, six years of daycare assistance and prior years of call center experience, I am committed to providing quality customer service for clients and consumers. Qualifications and skills range from answering inbound calls, conducting clean room analysis of microchips, resolving conflict resolutions and managing groups of children from infants to pre-teens. My professionalism throughout the years has allowed me to gain patience, understanding and a need to provide quality and world class customer service with ease and gives me a sense of pride in my work.

Employment

Herbalife Rep (Part-Time) February 2013-Jan 2017

Wellness Coach /Independent Distributor Richmond, Virginia

Managed an independent store, while promoting the use of Herbalife products

Greeted customers, while introducing various products and services offered to clients seeking a weight loss/management system

Coached clients on the total weight loss process, provided nutritional products and prepared nutritional supplements and shakes

Weighed clients on a weekly basis to follow their progress based upon their weight goals

Created a list of all ordered and re-ordered products and checked inventory, as needed

Customer Service Rep Oct 2014-February 2016

General Dynamics Richmond, Virginia

Assisted Medicaid members with online navigation and choice in healthcare plans

Reviewed inquiries related to benefits and provided a clear understanding of plan details

Provided assistance PPO, HMO, EPO, and Healthcare Marketplace customers

Applied payments to new and existing members covered by healthcare policies

Ensured all HIPAA guidelines were followed before handling any inquiries on member accounts

Administrative Assistant Dec. 2008-Aug 2014

Xquizit Care 4 Kids Richmond, Virginia

Educated a general curriculum to children ages 3 months-age 12

Potty trained toddlers, as needed with parental consent

Provided transportation to families who required resourceful assistance and daycare needs

Cooked and provided nutritional meals to children on a daily basis

Assessed and maintained all necessary communication between shift staff and parents in order to facilitate productivity

Assisted staff with diaper changing, feeding and getting children to adhere to center instructions

Assisted with everyday tasks such as schedule planning, stock and ordering of supplies

Line Lead/Packer March 2004-June 2008

Sonoco Sandston, Virginia

Provided fast, efficient production, packing and safely wrapping ink cartridges into boxes

Assisted with stacking of boxes onto pallet, arranging them per orders

Ensured the correct type of ink was packaged, intact and prepared for inventory count and shrink wrapping

Obtained forklifting certification for on the job use, as needed

Contamination Control Specialist Jan 1999-Aug 2003

Infineon Technologies Sandston, VA

Cleaned, prepared and assembled microbial computer chips

Inspected and ensured quality of final product by testing chips for operation

Ensured work areas were kept in pristine condition and free of debris

Reported all defective material or questionable condition to the department supervisor

Followed occupational, safety and health codes and met all other security standards

Maintained fast, accurate, contamination control and ensured computer products were consistent with company’s quality standards

Communicated status of operation and any process issues to management, in a timely manner

Xquizit Styles (Part-Time) Jan 1997-Oct 2011

Professional Stylist Richmond, VA

Analyzed each client and provided feedback and recommendations of hair styles based on hair type and facial features

Utilized special top of the line hair products to care for client’s hair, including, shampoos, rinses and conditioners

Specialized in weaving, sew-ins, up do’s, applying bleach, dye and other hair color products, using an applicator or brush

Cut, trimmed and shaped hair, including hair pieces based on clients’ instructions

Provided cosmetic facial services, including eye lash extensions and eyebrow arching

Education

J. Sargeant Reynolds Community College Richmond, Virginia

Certified Nursing Assistant Aug 2014-Present

Richmond Technical Center Richmond, Virginia

Cosmetology Graduated 2007

TRAINING

Time Management • Forklifting • Yellow Belt/BSR Training • Early Childhood • Child Savers • Behavioral Interventions Operator • Cultural Diversity • Mental Health • First Aid/CPR • Medical Technician • Blood borne Pathogens/Foodborne Illnesses • Behavioral Interventions • Medical Terminology • Cooking preparation • Mandated Reported

Skills

Skills in reading, interpreting documents, including safety rules, operating and maintaining

instructions and procedural manuals

Type 75 wpm

Capable of handling and resolving issues involving a few concrete variables in standardized

situations

Ability to understand and follow guidelines, procedures and company standards when

Interacting with guests, associates and child protective services

Knowledge of general clerical office and administrative support (i.e. filing, faxing, coping,

scheduling)

References Given Upon Request

Contact this candidate