Customer Service / warehouse

Tierra Burnette

S ummary of Qualifications:

. Highly Skilled customer service representative with 8+ years of experience

Excellent verbal communication skills

Dependable, loyal, enthusiastic, flexible problem solver

Outstanding telephone communications skills, personable.

Able to resolve stated and non-stated issue.

Excellent listening skills

Positive professional attitude and committed to service excellence

Take pride in achieving results and goals

Experience:

Sitel

Customer Service Fraud Agent/Mentor 2 /2015 – 3/2017

● P laced outbound calls to customers in regards to potential fraud applications and/or activities

● Worked cases; investigating potential fraud applications, filling out lost/stolen report on fraudulent applications, Provide customers with information on how they can help better protect their credit

● Walked the floor in a high volume center, providing assistance to newly hired agents with making case decisions; trained new to become knowledgeable on the expectations of the operations and following up to ensure the new agents are executing as expected

● Worked hard and diligently; moved up to position as mentor and later coach in less than a year

● Worked closely with computers; using different software, programs and applications, including but not limited to Microsoft Outlook, Microsoft Excel, Nice, IEX, Kronos, 20/20, TSYS, Chordiant, Lexis, Nexis,Credit Browser; etc.

● Dependable and reliable; available on or off the premises; ready to assist/aid when needed

● Remained at job until center closed

Infinity Sales Group

Sales/ customer service 08/2012-01/2015

● Sales up to 30-40 customers daily

● Able to up-sell to simplify the customer lifestyle and experience

● Right size customers

● Particularly effective in maintaining solid product knowledge

● Achieve sales targets with assigned accounts by partnering with customers in a counseling relationship

● create solutions and ensure a smooth sales process

● find new sales leads, through business directories, client referrals, etc. Teleperformance

Customer Service/Technical Support/Sales 12/2009-07/2012

● World class s ervice with up to 60 customers daily, in a High Volume call center environment

● Resolved stated and non-stated issues via phone, email, mail, or social media

● Basic troubleshooting.

● Particularly effective in maintaining solid product knowledge

● Greet customers warmly and ascertain problem or reason for calling

● Assist with placement of orders, refunds, or exchanges.

● Able to up-sell to simplify the customer lifestyle and experience Education: Plantation High School, Plantation, Fl High School Diploma

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