Customer Service Quality Assurance

Hello,

Subject: Position of a Quality Control/Assurance Inspector/Engineer.

I would like to convey my interest in the position of a ‘Quality Assurance Inspector/ Engineer’ at your client’s company. I believe my extensive experience in this area makes me a very suitable candidate for the position being offered.

I have gathered over 13 years of experience in the field of quality. I also have more than 20 years of experience in quality commercial printing. Due to the previous positions I have held, I am now well versed with reading complex engineering drawings as well as using measuring instruments of various types. I am well organized, detail oriented, responsible and honest. Also, I was trained to be a certified internal auditor for an ISO 9000 certification which has greatly added to my worth.

Enclosed is a copy of my current resume for your review. Please consider this letter as my formal application presenting my background, education and experience. Please contact me at 732-***-**** or email me at ac0ltc@r.postjobfree.com so we could further discuss my qualifications.

I look forward to hearing from you and thank you in advance for your time and consideration.

Sincerely,

Harish Shah

Objective

To achieve a commendable position in the Quality Department of a reputed organization by offering best of my skills and services.

WORK EXPERIENCE

H & H Swiss Machine Components (May 2015 – April 2017)

Process control Inspector/ Quality Analyst.

1.Perform visual and mechanical inspections of incoming and in-house manufactured metal parts made on Swiss Screw Machine.

2.Performing First Article Inspection.

3.Parts inspected with process drawing of tight tolerance like +/- 0.0002”.

4.Document the non-conforming parts and moving it in to NCMR area for further decision of MRB.

5.Calibrating In-house measuring instruments like Vernier, Micrometer, and Thread gage etc.

6.Daily review of SPC charts of all parts made on the machine and taking necessary steps to keep the SPC as per company’s preset standard.

7.Taking part in Continuous Quality Improvement team.

International Techinidyne Corporation, Edison NJ (November 2008 – April 2015)

Note: ITC was moved to San Diego, California.

Electro Mechanical Quality Control Inspector Level III

International Techinidyne Corporation (ITC). ITC manufactures disposable medical devices and Measuring Instruments used for analyzing whole blood Coagulation using a Hemostasis management and Point Of Care testing products. International Techinidyne Corporation (ITC) is certified internationally for ISO13485 and 9001 standards, and is an FDA approved corporation.

Responsibilities:

1.Perform mechanical inspections of incoming materials/parts.

2.Perform First article inspections and Validation assistance.

3.Perform in process inspection for the molding department, assembly department and packaging departments.

4. Prepare non-conformance reports for non- conformance products using Track Wise Software.

5.Inspections are performed using MIL STD 105E, ANSI/ASQC Z 1.4, ISO 2859-1 Standards 2008, and C=0 Sampling plans.

6.Knowledge of inspection equipment such as Smart Scopes (Optical / video Cordiant Measuring Machine),Deltronic Optical Comparators, burst testers, leak testers, Spectrometers, Micrometers, Chantillon Tensel / compression machines, Vernier Calipers, Micrometeres, pin gauges, Height Gage and other various gauges. Tolerances are inspected and measured to 4 place decimals (X.XXXX).

7.Performing LSRs’ (Laboratory Service request) to aid in CAPA Validation Studies and other needs.

8.Ability to program Smart scope.

9.Proficient with reading engineering drawing and Geometrical tolerancing.

10.Managing all records of inspections, Reviewing DHR (Device History Records) and DMR (Device Manufacturing Records) and keeping them in an organized Manner.

11.Inspections are performed using GMP, GDP, and SOP’s.

Quality Assurance Inspector, The MedTech Group Inc, South Plainfield, NJ (March 2007 – November 2008)

The Medtech Group is a medical device manufacturing company compliant with FDA, ISO, Six sigma lean management etc.

Responsibility:

1.Carrying out In-process and final inspection of all assembled and onsite plastic molded articles as per SOP.

2.Checking of all lot # and IMR # of the parts used in assembly.

3.Opening the new lot and closing it after completion of the job as required by SOP.

Quality Assurance Inspector, C&K Plastics, Metuchen, NJ (March 2006 – Jan. 2007)

C & K Plastics is a commercial plastic extrusion company having six lines of extrusion, 3 big size thermoforming plastic machines and 5 CNC finishing plastic cutting machines.

Responsibility:

1.Carrying out the first-piece inspection of various vacuum formed parts following the molding, CNC cutting and assembly operation. Document the findings.

2.Inspection of all incoming raw materials received including sheets, packaging and hardware.

3.Inspection of RMA material and documentation of the results.

4.Certified internal auditor for the recently obtained ISO 9000 certification.

5.Periodic calibration of measuring instruments such as the Vernier caliper, height gage and micrometer.

6.Keeping all records of inspection documents.

Associate, Marshalls, South Plainfield, NJ (Sept 2005 – July 2006)

Designation: Associate

Responsibility: Cashier, Lay Away Cashier, Customer Service And Floor Duty includes but not limited to organizing the new incoming merchandise. Assisting customer for the right product of their choice.

Manager, 99c Thunder, Turnersville, NJ (Jan 2005 – Aug 2005)

Was given the complete responsibility of the store, which included but was not limited to;

1.Supervising and guiding cashiers and floor workers.

2.Applying new and creative ideas to display the merchandise according to every season.

3.Maintaining relations with the retail customer, obtaining their orders, arranging for the procurement of the ordered merchandise in the committed time and then ensuring the timely pickup of the order.

4.Maintaining of inventory levels by ordering merchandise when required. Also monitored market requirements and subsequent market position of the new merchandise.

5.Depositing income and issuing of payment to vendors by due date.

6.Preparation of the employee payroll. Other duties as and when need arises.

Scanning Operator, TRRS Imaging, Islin, NJ (Sept 2004 – Dec 2004)

My primary responsibility consisted of scanning documents on a high-speed scanner, which was saved on a computer. This data was then uploaded twice a day for further processing of data.

Associate, Marshalls, Jersey City, NJ (Sept 2003 – August 2004)

Responsibility: Cashier, lay away cashier, customer service and floor duty, which included but was not limited to organizing the new incoming merchandise and arranging the returned merchandise to its proper place. Also assisted customers with their choice of products.

Quality Assurance Manager, Vijay Industries, Mumbai, India (Sept 1991 – Aug 2003)

Held the overall responsibility of maintaining the quality of textile machinery precision parts such as double action bearings, pressure rollers and various other such spares that are regularly required by the textile industry to keep the machines in good running condition.

Manager, Progress Printing Press, Mumbai, India (1973 - 1992)

Job responsibilities included customer service, purchase and manufacturing of all commercial printing jobs.

Skills

Quality Assurance Standard: ISO 9000,

Equipment Knowledge: Vernier Caliper, Micrometer, Ht. gage, Ring gage, Pin gage, Smart scope, Optical Comparator and Spectrometer etc.

Computer Skills:

Operating systems: Windows

Software Packages: MS Word, MS Powerpoint, MS Excel, Page Maker, and Photoshop, JDE (ERP system), Trackwise (for NCMR)

Proficient with reading engineering drawing.

Educational Qualifications: Bachelor of Science, Specialization: Chemistry and Physics, Mumbai University, 1973.

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