Judy Foreman

** ******* *****

Newington, CT ****1

ac0lr7@r.postjobfree.com

860-***-****

EXPERIENCE: Citigroup – HR Shared Services Hartford, CT 2009- 2016

Operations Specialist 5 - Team Lead 2014-2016

Accountable for Daily Operational Metrics.

Assessed tuition reimbursement during peak volume and distribute workload within the queues.

Ensured Tier 1 scripting for incoming calls.

Handled customer escalations, regarding policies of tuition reimbursement, for a team of five.

Updated procedures for Military leaves and Tuition Reimbursement

Worked consistently with Citigroup’s Policy Committee and Legal Team ensuring thorough knowledge of Citi policy and compliance with Federal rules and regulations.

Partnered with Employee Relations.

Lead trainer and subject matter expert in Tuition Reimbursement, Military leaves, and Adoption Reimbursement.

Operations Specialist 3/Operations Specialist 4 2012-2014

Reviewed and interpreted Military documentation to determine compliance with policy and accuracy of leave pay for Payroll Management.

Administered corporate policy while processing Tuition Reimbursement applications as well as assisted applicants on policy and procedure. (>1000).

Reviewed Adoption Reimbursement applications and determined if amount requested is eligible for reimbursement based on applicable fees. Advised Payroll amount to be reimbursed.

Payroll Operations Specialist 3 2009-2012

Utilized Excel and NICE, voice recording software, for special projects using spreadsheets and pulling calls for documenting and routing to Tier 2. .

Mazak Corporation South Windsor, CT 2005

Receptionist

Answered six line switch board while maintaining additional daily tasks.

Typed up contracts for client relations and reviewed customer correspondence.

OTHER ConnectiCare Farmington, CT April 2017-May 2017

EXPERIENCE: Temporary Associate

Entered Provider information from outdated database to upgraded database. Terminated old Provider Affiliation records.

Substitute Teacher 2001-2008

Substituted in various school districts

Central Connecticut State University New Britain, CT 1999-2000

Student Worker-University Relations

Edited and formatted university newsletter and constructed news releases.

Central Connecticut State University New Britain, CT 1998-1999

Student Worker-Athletics Department

Assisted coaches with writing correspondence, proofread schedules, and answered the department switchboard.

Allstate Insurance Company Farmington, CT 1998

Co-op Student/Assistant Editor

Conducted interviews, created articles and edited company magazine. Edited and formatted newsletter for all of North America region. Formed relationships with media contacts for a networking database.

EDUCATION: University of Bridgeport Bridgeport, CT 2002

Masters in Science in Education

Central Connecticut State University New Britain, CT 2000

Bachelor of Arts in English

SKILLS: Word, Excel, PowerPoint, Oracle/PeopleSoft, Amysys, and Outlook

Contact this candidate