Micha Cordes

**** * **** **

Temple, TX *****

email: ac0lq9@r.postjobfree.com

254-***-****

ACCOUNT MANAGER

Profile • More than 12 years successful experience in secretarial capabilities, customer service with strong communication skills and interpersonal skills while working with staff, cashier, and support with recognized strengths in account maintenance, payment posting, medical billing research, holding conference calls to explain why or why not there was credit due, problem-solving and trouble-shooting and planning/implementing proactive procedures and systems to avoid problems in the first place. Worked from home for 8 years.

Excellent working knowledge using Kronos, Oracle, Peoplesoft, Citrix, Microsoft Excel, 10-key, WordPerfect, Microsoft Word, Outlook, Data Entry, and type 65 wpm.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plans, conduct audits and variance analysis and maintain/update accurate inventories.

Summary of Qualifications ● Experience with printers, copiers calculators, scanners, desktops, iPads, laptops,

keyboarding, cash register, and fax machines.

● Proficient with typing, word processing, and spreadsheets.

● Excellent communicator and listener.

● Working knowledge of Windows Operating Systems.

● Ability to read and interpret documents such as instructions and procedure manuals.

● Proactive planning led to notable increase in morale in all departments.

● Created customer satisfaction survey,.

Employment:

Wilsonart Temple, TX

04/2017-present

General Office Clerk

Fax and scan papers business owners purchasing products from the company.

Make copies of different orders.

Enter Purchase orders in the system Using Oracle.

Enter part numbers in the system for different orders and products.

Close out Purchase Orders in the system that have already been purchases, received, and billed to the company.

Verify dates and Purchase Orders in the system for the company and the vendors, then approve and save them in the system.

Assign the orders to the correct location, buyer, and department.

Enter dates expected delivery dates, and purchased items in the system.

Organize files in the correct order in the filling cabinets and create labels for the folders.

Rearrange the Purchase orders in the filling cabinets.

Assist co-workers with their assignments each day.

Caretaker Temple, TX

09/2014-05/2016

Family Caretaker

Took care of sick family member.

Assisted with their well-being.

Cooked and cleaned.

Assisted with their finances.

Baylor Scott & White. Temple, TX

03/2014-06/2014

Billing & Followup Tech ARP

Creates and submits claims, claims status follow-up, appeals, mail, customer service and receivables for the assigned department. Ensures accurate, compliant and timely submission of insurance claims and resolution of incoming phone inquiries to provide accurate and efficient reimbursement.

Reads and understands payor specific billing requirements as outlined in procedure manuals, payor newsletters and internal communication and incorporates and updates.

Reviews claim and account data and makes applicable corrections to ensure claims meet all payor specific compliance guidelines and accounts are accurate. Reviews and appeals denials non-covered services, reasonable charge cutbacks, and loe reimbursement to ensure maximum reimbursement.

Reviews record documentation, on-line notes and/or seeks input from other departments and physicians to secure appropriate data in a timely manner.

Applies appropriate adjustments following Scott " White policy and procedures.

Submits payor specific on-line or written appeal in a timely manner.

Uses appropriate methods to contact payors to follow-up on claim status and obtain reimbursement in accordance with established departmental benchmarks. Contact payors to follow-up on claims status and responds to inquiries and requests frominternal and external customers to ensure customer satisfaction.

Contacts payors status via phone or electronic inquiry systems to follow-up on claim status.

Accurately rebills claims with applicable corrections in a timely manner.

Provides additional information or documentation as requested.

Promptly responds to inquiries and requests from internal and external customers using internal and external resources to research and formulate an appropriate response in accordance with established procedures. Maintains patient accounting system data to ensure accurate patient records.

Correctly verifies insurance eligibility through carrier and/or patient contact.

Reviews medical record documentation and queries internal departments and physicians to verify appropriate diagnosis and charge data.

Investigates discrepancies between various systems as needed.

Updates various systems as required, following departmental guidelines. Maintains effective filing system for prompt retrieval of data and issue resolution.

Thoroughly documents on-line all actions performed and results achieved.

Stores electronic data in appropriate format for efficient retrieval by various departments. Effectively utilizes telephone to respond to customer inquiries.

Performs on-line research of accounts and responds confidentially and accurately to customer phone inquiries.

Completes appropriate phone responses within targeted departmental standards. Provides credit card, debit card, or check guarantee transactions in an accurste and timely manner.

Processes credit card, debit card, or check guarantee transactions in an accurate and timely manner.

Established appropriate payment terms for account resolution.

Requests guarantor refunds as appropriate, following departmental polices and procedures. Worked 40 hrs a week. - Full Time

Working Solutions Plano, TX

03/2014-09/2014

Remote Ticket Agent

Provide support to customers identifying ticket issues, billing issues, and data entry.

Identify problematic orders relating to fulfillment and proactively resolve to meet the customer needs and expectations.

Work cross-functionally with Customer Service to address any Sourcing/Shipping related questions.

Work on special projects that require analysis and evaluation of data.

Respond to customer email inquiries in a timely & professional manner.

Provide a high level of service both through email and the phone with a demonstrated ability to make a fan connection – top notch customer service skills.

Take responsibility for customer issues by setting clear and reasonable expectations.

Demonstrate consistency

Develop and maintain knowledge of StubHub’s products and service. Worked 35 hrs a week - Full Time

Sprint/Nextel Temple, TX

05/2001-09/2013

Remote Business Account Manager

Provide support to customers identifying billing issues on high risk corporate and government accounts. Held conference calls to Field Support and the customer to handle the request or go over any descrepencies, negotiate any adjustments and explain why there was or was not a credit due and along with faxing and scanning the paper and reports. Made calls to get approval for adjustments for certain dollar amounts of credit to be applied, along with calling and receiving faxed paperwork for authorization to work on certain accounts.

Created reports, spreadsheets, faxed, scanned, and made copies of paperwork to send/receive from the Field and the company. Posted payments and moved balances from one account to another.

Was assigned to two special projects working with the Field Rep, their managers, and several groups within the company to complete requested reports that were sent by several different email inboxes and communicated over the phone as well.

Responsibilities include processing credit/debit adjustments, data entry modifications for billing research, creating reports, spreadsheets, updating customer accounts, providing account reconciliation’s, and modifying billing as required to achieve billing accuracy and customer satisfaction, faxing and scanning reports to higher management within Sprint/Nextel and other companies. Moved units and made account changes within the hierarchy as requested.

Managed time accordingly to meet quotas and goals while working remotely.

Partners with regional Field Support Specialists as an extended member of the account team. The position requires improving revenue growth, reducing churn, extending customer life cycle and delivering customer loyalty. Worked 40 hrs a week. – Full Time

Dollar General, Temple, TX

11/1999-05/2001

Customer Store Associate

Sales Process: Aligning with customers by using a strategic and consultative sales process to understand customers' needs and exceed their expectations while growing each customer's and Dollar General.

Innovation and Creativity: Generating and implementing new and unique ideas and solutions that can capitalize on opportunities to benefit customers and Dollar General

Selling and Inventory Management: Fully using sales and order management systems and technologies that ensure exceptional customer service while proving cost-effectiveness for customer. Worked 40 hrs a week – Full Time

Education:

Temple High School, Temple, TX 1994

High School Diploma

College Temple College, Temple, TX

1994

Micro Computer Application Systems

Contact this candidate