Khaled abd rabo CV

ac0lp1@r.postjobfree.com

Tel : 97616133

Target Job

Target Job

Location:

Cairo, Egypt; Kuwait

Career Objective: Seeking a job opportunity in a well-disciplined, process-managed environment, whereby my computer science engineering skills can be applied and further developed.

Target Industry: Computer/Software

Employment Type: Employee

Employment

Status:

Full time

Personal Information

Birth Date: 18 January 1987

Gender: Male

Nationality: Egyptian

Visa Status: Residency Visa (Transferable)

Residence

Location:

Al Kuwait, Kuwait

Marital Status: Single

Driving License: Kuwait, Egypt

Professional Experience

Jan 2014 – Present

IT Engineering / Technical Support

at American University of the middle east ( AUM)

Location: Al Ahmadi, Kuwait

Company Industry: Computer/Software

Job Role: Technology/IT

A bright, talented and ambitious IT support technician with a strong technical

background who possesses self-discipline and the ability to work with the

minimum of supervision. Having exposure to a wide range of technologies & able

to play a key role in diagnosing hardware and software problems and to ensure

that quality solutions meet business objectives. Possessing a good team spirit,

deadline orientated and having the ability to organise and present complex

solutions clearly and accurately.

Looking for a suitable IT support technician position with a successful and

dynamic company that offers room for progression.

My job is to solve any problem in the pc's of the instructors or student in the university

or any network cable have any issue ..

in other wise i have wireless phone so that they can contact me easy

..

and The Microsoft outlook is the Main line we working on it as we contact each other with emails .. so i can handle any email and to be ready for any issue .

Responsible for supporting:

The installation and maintenance of IT equipment

Windows XP/Vista/Windows 7/ Office 2003 and

2007, Windows Server, Small Business Server 2003/2008, Active Directory

management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup

products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and

Firewall Configurations.

also ready to :

1-Downloading Servers And Networks Trouble Shooting 2-Configure Network

3-Make any required configurations for these applications. 4-Understand any new business.

5-Provide training for end users.

6-participate with my company's team.

7- support of any problem in software or hardware or network 8- Installation and support of telecommunication equipment. 9- Working closely with software suppliers to resolve operational issues.

10- Troubleshooting PC’s, laptops and mobile devices. 11- Diagnosis of desktop, application, networking and infrastructure issues.

April 2012 - Dec 2013

July 2013 - Present

IT Specialist Technical Support and

Networks Trouble Shooter

Beshara Group ( Ministry of Social Affairs and

Labor )

Location : Sharq - Kuwait

Company Industry: Computer/Software

Job Role: Technology

Work in a project for the Ministry of Social Affairs and Labor to automate the Ministry-provided services implemented by Civil Service Commission, to link the Ministry to all banks operating in Kuwait and all Employment offices. The project aims at streamlining procedures of registration of private sector companies, licensing, and delivering social welfare to families in need, among other things. Responsible for implementations of these applications in several sites such as the Ministry of Social Affairs, Ministry of Commerce and Industry, Ministry of Interior, and many national and international banks,

Responsible for supporting :

Windows XP/Vista/Windows 7/ Office 2003 and

2007, Windows Server, Small Business Server 2003/2008, Active Directory

management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup

products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and

Firewall Configurations.

1-Downloading Servers And Networks Trouble Shooting 2-Configure Network

3-Make any required configurations for these applications. 4-Understand any new business.

5-Provide training for end users.

6-participate with my company's team.

7- support of any problem in software or hardware or network. Promoter, Sales, Marketing

at Dunhill (Ciggarett Company)

Location: Hawali, Kuwait

Company Industry: Marketing

Job Role: Marketing/PR

It’s a cigarette Company has a great Team of Promoters to promote Their Product to customers

Working On ipad & iphone systems to fill the information of customers

.

The ability to persuasion .

July 2012 - July 2013

Mar 2011 - Feb 2012

Experience preparing monthly activity reports and statistics

Excellent lateral thinking and problem-solving skills

Organisational skills with the ability to prioritise

Good time management skills, with attention to detail

Excellent administrative and clerical skills

Ability to work under limited direction

Excellent communication and interpersonal skills

Ability to develop efficient processes & systems to manage a variety of challenges

Promoter, Sales, Marketing

at Philip Morris (Ciggarett Company)

Location: Hawali, Kuwait

Company Industry: Marketing

Job Role: Marketing/PR

It’s a cigarette Company has a great Team of Promoters to promote Their Product As ( Marlboro - merit - Parliament ) to customers Working On ipad & iphone systems to fill the information of customers

.

The ability to persuasion .

Experience preparing monthly activity reports and statistics

Excellent lateral thinking and problem-solving skills

Organisational skills with the ability to prioritise

Good time management skills, with attention to detail

Excellent administrative and clerical skills

Ability to work under limited direction

Excellent communication and interpersonal skills

Ability to develop efficient processes & systems to manage a variety of challenges

TeleSales ( Senior – Team Leader )

at Barclays Bank

Location: Cairo, Egypt - 50 St Abas El Akkad - Nasr City Company Industry: Sales

Job Role: Sales

An experienced telesales professional with a solid track record within

Outbound business to business telesales. Possessing a strong commercial

acumen and having a proven track record in closing deals over the telephone.

Having a in depth understanding the importance of customer service and

Dec 2010 - March 2011

recognizing the need to balance profitable growth with customer satisfaction.

Currently looking to continue in a successful career in media sales as a telesales

executive.

Duties:

Selling a range of products and services, to both new and existing clients.

Working on high quality appointment setting campaigns.

Making B2B outbound telesales calls.

Conveying technical information to customers.

Closing sales and making plans to gain repeat business.

Attending tradeshows & industry events.

Performing administrative duties.

Using the latest sales software.

Booking appointments for sales representatives to visit potential customers.

Using Word & Excel to write reports and create invoices.

Maximising every sales enquiry.

TeleSales (Agent)

at Oscar Telecom

Location: Cairo, Egypt - El Mirghani St. - Heliopolis Company Industry: Telecommunications

Job Role: Sales

Worked as Tele Sales at Oscar Telecome Company for International call .

contacting arab people who live in Usa & Canada

selling an access number to them so they can call their country with a small price,

they can get this access number by giving us their full information about the credit cards .

Duties & Responsibilities

Sell products / services over the telephone by making outbound telephone calls to existing customers and new prospects

Generate sales leads, cold call, assess customer needs, close sales or arrange appointments with sales staff in the field where necessary

Work through a list of contacts to promote the

company's products / services with the aim of

generating new sales

Arrange, process and dispatch products / services, information packs and brochures to existing and

prospective clients

Jan 2007 - Jan 2009

Enter changes to contact details in the database and detail the requirements for follow up calls with

customers

Sales

at 247 - Clothes store

Location: Cairo, Egypt, City Stars Mall - Nasr City Company Industry: Sales

Job Role: Sales

Actually It is my first job, Worked As Sales Man in a Fashion Store, I have take a lot of experience about clothes sales

Education

October 2009 Bachelor's degree in computer science from New Cairo Academy / Cairo, Egypt

Bachelor's degree/higher diploma, IT Specialties, Technical Support

Completion Date : October 2009

GPA / Grade: Good

I have been graduated from New Cairo Academy having Bachelor's Degree in Computer Science

Career Level

Career Level: Expert

Notice Period to

Work:

Less Than 1 Month

Last Monthly

Salary:

450 KWD

Skills

Skill Skill Level

Years of

Experience

Troubleshooting PC’s, laptops

and mobile devices

Expert 7 Years

Diagnosis of desktop, Expert 4 years

Skill Skill Level

Years of

Experience

application, networking and

infrastructure issues.

Administering the IT

department’s policies and

procedures.

Intermediate 2 years

Installation and support of

telecommunication equipment.

Intermediate 2 Years

Responsible for supporting:

Windows XP/Windows 7/ Office

2003 and 2007

Expert 5 Years

Anti-Virus products,

DNS/DHCP, VLAN, TCP/IP,

Ethernet, wireless router and

Firewall Configurations.

Expert 3 Years

Understanding of computer and

networking concepts.

Expert 5 Years

Languages

Language Skill Level

Arabic Expert

English Intermediate

Contact this candidate