La'Meshia Cohen

**** *********** ***** **** ************, Florida 904-***-****

ac0lly@r.postjobfree.com

Objective: To join an established and growing company at a challenging and rewarding position as a Customer Service Representative, which will allow me to will utilize my customer relations skills, educational and collection experience; which would lead to continued growth and development.

Summary of Experience: Collections, Customer Service, Loan Processing, Marketing/Outreach for Jacksonville Navy Base, Mentoring/Tutoring services, Early Learning Childcare Educator, and Managerial skills.

Work Experience:

Stericycle 04/2016 - Present Initiate and provide status update on home owner claims new and existing Maintain high levels of personal information when working with attorneys

Capital Credit Solutions

Credit Analyst 09/2015 – 03/2016

Educating customers about their credit

Establish investigation with discrepancies or inaccurate information on consumer credit reports.Provide and answer consumer questions about their accounts.

PBMS Retail and Loan Company

Loan Closer 03/2013 – 05/2015

To assist the customer with lowering their interest rate on current credit cards and loans .Provide first call resolution Answer incoming calls conduct follow up calls with clients

Beauty Max Beauty Supply

Beauty/Sales Associate 12/2011 – 01/2015 Assist Customers with various beauty concerns Detailed styling and informative in knowledge of hair and hair supplies.

First Coast Multi-Line Insurance Agency

Insurance Sales/Customer Service Rep.

12/2008 – 05/2011 Verify current and past policies Ensure that customer is completely satisfied with the service provided Selling car, life, and health insurance policies

Perfection Studio

Bookkeeping 08/2003– 07/2008 Responsiblefor daily ledgers, updating clients, and managing the office

Dr. George Young & Associates-01/2000 – 02/2003

Responsible for checking in patients, taking vital signs filing Insurance claims, calling in prescriptions for patients

Education: Graduate 2000: Ultrasound Diagnostic School, Jacksonville, Florida Conferred a Medical Assistant Certificate

First Coast High School, Jacksonville, Florida - 1998 High School Diploma

Special Skills ICD9/ICD10, CPT, Microsoft Office, Excel, Power Point, Word, Spreadsheet, and Certified in CPR and First Aid

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