Manager Professional Experience

Cindy Wagner

518-***-**** (c.) **********@*****.***

Office Professional with 20+ years’ experience in a variety of responsibilities. Strong organizational skills, ability to identify areas of improvement then provide follow-up and recommendations. Accustomed to a fast paced environment and with no compromise in quality.

Professional Experience

Congregation Berith Sholom, Troy, NY 2015-2017

Office Manager

Wrote many procedures for all daily tasks in job description.

Re-organized office space for maximum efficiency.

Liaison to all committees and outside vendors, maintaining strong personal and professional relationships.

Executed monthly billing; taking membership fees and donations via checks, and credit card system; prepared bank deposits.

Accounts payable and receivable.

Acted as personal assistant to the Rabbi.

Managed Google calendar for daily events, meetings, and arranged appointments for multiple employees.

Inventory and ordering supplies for busy office.

Managed busy office, phone, email, after hours.

After hour caterer; prepared menu, supervised others.

Capital District Physicians’ Health Plan (CDPHP), Albany, NY 1995-2014

Quality Analyst CDPHP, Child Health Plus, Medicaid, Family Health Plus (2013-2014)

Reviewed daily work of Government Regulations Representatives, provided feedback positively or correctively to maintain customer ability to utilize services.

Quality Analyst, CDPHP, Enrollment Department (2008-2013)

Reviewed daily work of the Enrollment Representatives, provided feedback to staff. Trained staff on new procedures within the department.

Met 1:1 with staff members to review quality on a monthly basis.

Conducted Quality review if urgent corrective action was written. Met with employee, enforced, conducted follow-up to ensure completion.

Provided telephone Quality Control; monitored calls, provided feedback to employee / manager.

Assisted technical support requiring questions on products, verified answer, provided information to staff to process applications within corporate guidelines.

Researched, resolved issues as they arose with internal / external customers’ resulting in customer retention and conflict resolution.

Senior Enrollment Representative (2005-2008)

As Senior Representative answered questions to assist staff to ensure guidelines of company policies and procedures were followed.

Measured / reported quality of department to maximize trending issues. Identified problems. Created training solutions.

Adapted changing work priorities in a fast paced environment while maintaining professional attitudes. Ensured effective, cooperative working relationships with people internally. Maintained confidentiality at all times.

Suggested support and influenced programs within department / company that refine systems / processes that improve overall performance.

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