James A. Uhrlaub II

*** ***** **.

Phillipsburg, NJ 08865

ac0leq@r.postjobfree.com

908-***-****

Linkedin = https://www.linkedin.com/in/james-jim-uhrlaub-ii-6777248/

Summary:

Network and Systems Engineer with many years of outstanding mechanical dexterity, technical experience and troubleshooting in telecommunications and the computer industries, holding a wide range of jobs including Tier I, II, III & IV End User and Global Technical Support along with Technical Training and legacy support.

Background and knowledge of Cisco Catalyst and Meraki routers, Avaya routers, switches, IP based, VoIP systems/modems (Analog and Digital) and 3Com.

Wireless IP Applications, wireless 3G & 4G LTE applications, Session Initiated Protocol (SIP), Quick Edition (QE), Voice over IP (VoIP), Data Over Cable Service Interface Specification (DOCSIS) Closed Circuit Television (CCTV) AES (Alarmed Entry Systems), Avaya IP Dect and Wi-Fi.

Voicemail, Voicemail Recordings, Conference Center, Phone Manager, Softconsole, Integrated Messaging Systems, Call Center applications.

Network IP Office switches via LAN/WAN, T1/PRI, IADs, DACS, Point to Point, Frame Relay connections, analog trunks, small community networking and overall networking of customer’s architecture.

Established, organize, administered and maintained a LAB testing facility for the duplication/testing of software/hardware configurations within customer environments that are using the BTI Systems, Vello Systems, Transmode Systems, Fujitsu Fiber Equipment, IP Office, Applied Innovations Switches (AI), Sonus Session Boarder Controllers (SBC), Marconi routers/switches, Extreme Switches, CISCO routers, Nexus Switches (Cisco), VLANs/SVIs, L2TPv3, GRE, EIGRP, OSPF and BGP. DSL, DSL Modem and Cooper. Mountain DSLAM products, Avaya PBXs, and several different vendors of firewalls i.e. ASA (CISCO), juniper, SonicWALL (Cisco), Meraki Wireless (Cisco), Ruckus Wireless, Aruba wireless and 3Com Wireless.

Integration and Interoperability testing of hardware/software products.

Pre/post product sales technical support, project management, System test and quality assurance certification and systems engineering of TDM, STDM, Optical Ethernet, Gigabit Ethernet, IPFR, DWDM and SONET/SDH over Fiber Rings for various hardware/software manufactures (i.e. JDSU, IXIA, Nortel, Avaya, Cisco, Fujitsu, Ciena Metro and Ciena Core Director, and Lucent).

Setup and Administered F1 – F5 Cisco and Citrix load Balancers in a lab environment

Basic Electricity and Electronics engineering.

Coached/mentored several employees, coordinating and developing training aids.

Technical Skills:

Networks and Testing: OA&M of WANs and LANs, SS7, DSL, DSLAMs, IPFR, ATM, A/V, VoIP, VODM, SMDS, SDLC, HDLC, VoATM, Frame-Relay, VDMs, Voice Compression, SNMP, Fiber Optics, FDDI, EVPN Provisioning, Small Community Networks and Several Communication and Network Routing Protocols (i.e. X.25, ARCNET, DECNet, LAPD, Sync, Async, BGP, EIGRP and OSPF routing, along with IDS, IPS, SIP, H.323, FTP, IMAP, MIME, NFS in the Lab and Live Networks

Software/Tools: C++, Asterisk, Several Versions of MS Office, (Word, Excel, PowerPoint, Access), MS Publisher, MS Project, MS Outlook, Adobe Acrobat, Amazon Web Service (AWS) Identity access management (IAM), MS DOS, AutoCAD, Visio, MS DOS 1.0 – 3.1, NetOp, PCAnywhere, RDP, Rally, Ethereal and Wireshark

Operating Systems: Using and troubleshooting UNIX, Linux (RedHat & Fedora), Sun Solaris, Windows Servers 2000, 2003, 2008, 2010, plus Win 7, Vista, Win 8, Win 8.1, Win XP PRO, WIN 2000, WINNT, WIN 98, WIN 95, MS DOS, IOS (Apple) NOS (Nexis)

Administered and maintained Microsoft base Servers, IBM Servers, HP Integrity Servers, Email exchange servers, security firewalls, internal and external Voice and data Networks including Broadband and Data packet networks

Network & Systems: Test and Quality Assurance Certification Engineering of DWDM, OC763, OC192, OC48, OC12, OC1/3, Optical Ethernet, Gigabit Ethernet, SONET/SDH, DS3, T3, DS1, T1, T45, DS0, ISDN, TCP/IP, VoIP, HTTP and LAN/WAN Servers and Hubs.

Network Monitoring: One Vision INC, Starkeeper, Nagios, Viatal, Manage Geenie (Cisco), HP OpenView (MIBs), Sun Solaris, and AquaView were utilized to monitor and administrator communications networks & Fiber Rings.

Test Equipment: Lineman’s handset, Tip and Ring tester, TTC T-Berd 209, 211, 310, TTC FireBerd 6000A, Acterna’s ANT-20 windows based OC763, OC192, OC48, OC12, OC1/3 and electrical connectivity test set, Agilent’s Omi Ber Models 718, 719 Optical/Electrical test sets, HP CERJAC 156 MTS, HP 8156A Optical Attenuator, HP Broadband test sets (E1401B, E4200B), HP DS3port and OC3 port testers, Sniffers, IXIA IP performance software tools for PC, CompuServe software testing tools, HP Internet Advisor, Sunrise Telecom, Sunset Tester, Remote Hikemien, Fotec optical light power meter, Exfo optical light power meter and internal/external snooper and sniffer data analyzer

Professional Experience:

Currently working IT related job part-time (weekends only) Sept 2014 - Present

Professional Development Mar 2016 – Aug 2016

New Horizons Computer Learning Center

Received Network+, A+, and CNST certifications

Lehigh Heavy Forge Corp. (Formerly Bethlehem Steel) - Bethlehem, PA Mar 2015 – Dec 2015

IT/IS Network Operations Engineer/Manager (Contractor & Full Time)

Designed and implemented fiber and cable communication networks.

Desktop Support, testing and complete support for 200 end users in communications networks made up of fiber, Wi-Fi, DSL Modems, Coax and copper in a 4-building campus.

Supported and administered Microsoft servers in a 2008, 2008R2, 2010 environment.

Supported, designed and administered Video Conferencing and Audio Visual systems

Supported and administered Microsoft Servers in a Windows XP environment.

Supported multiple End Users in a Windows XP, Vista, 7, 8, 8.1 and 10 environments.

Supported and Administered the AES (Alarmed Entry Systems), IP Based Cisco Catalyst & Meraki routers for WiFi, Avaya routers/switches, All IP based and VoIP systems.

Setup and troubleshot communication networks with SIP, VLANs and SVIs.

Setup and maintained Citrix receiver workstations in a virtual desktop (VDI) environment running several programs that included MS Office via SIP.

Managed and supported the security badge software (HID) and 4 NEC & IP Office PBX systems.

Installed, maintained and supported all desktops, laptops, switches, routers, printers and all other network equipment.

Setup, troubleshot and maintained Wi-Fi networks for CCTV (DOCSIS 2.0) & PLCs using L2TPV3, and MAC/Apple (IOS) including printing.

Designed, implemented, managed, supported NOC environment

Administered and supported Active Directory, Windows Server Update Service and Symantec Endpoint Service for new and existing users and devices.

Administered, supported, troubleshot and maintained the automatic and manual Symantec Backup and Restore programs.

Setup and Administered F1 - F5 Citrix load Balancers in a lab and corporate environment

Administered and supported as well as maintained the corporate DELL AppAssure (SAN) equipment and network for backups/restore of user modified files using DevOps practices/procedures

Coached and mentored several employees, coordinating and developing training aids.

Hudson Fiber Networks – Paramus, NJ Dec 2013 - Jun 2014

Network Operations/Installation Manager - Senior Technical Support/Lab Support/Test & Field Engineer

Senior Technical Support/Lab & Field Engineer responsible for software configuration and testing DSL, testing DWDM & SONET solutions that include CISCO Catalyst routers/switches, Avaya switches/routers, Several vendor Firewalls, BTI7000, BTI700 series platforms, Fujitsu 4200, Transmode TM-series fiber transport equipment, Transmode TM-Series Fiber Amplifiers, Vello Systems Fiber Transport Equipment, 1 to 1 protection rings, IMS applications and VLANs/SVIs.

Designed and implemented customer communication networks.

Desktop as well as complete support for end users in multiple communications networks made up of fiber and copper in multiple locations.

Setup and configured several vendor routers and firewalls, used in the Lab, with RedHat so we could connect and use as Unix/Linux workstations.

Setup, configured and administered Supported IP Based Cisco Catalyst & Meraki routers for WiFi, Avaya routers/switches, All IP based and VoIP systems.

Setup and configured Blucat Dynamic Name Servers.

Used Unix/Linux as a command line tool so we could interface to console ports and configure each device for the customer.

Tested and resolved customer issues found with configurations in a LAB.

Setup and Administered F5 Citrix load Balancers in a lab & customer environment

Used traffic generators to test Digital Light wave on the Transmode and JDSU for Dark Fiber.

Used Optical Spectrum Analyzer, several models of Fiberscopes, and optical wavelength devices to measure signal strengths.

Senior Field Engineer responsible for managing 5 field employees.

Senior Field Engineer responsible for managing daily work schedule, installation and troubleshooting for the field all employees based on company's needs.

Setup, configured and administered CCTV (DOCSIS 1.1 & 2.0)

Migrated SIP end points into a total fiber network.

Telecommunications support and test engineer using DSL, DOCSIS, and VoIP via SIP.

Managed ON-CALL schedule of all field employees, self and NOC based on Corporate needs.

Coached and mentored several employees, coordinating and developing training aids.

Unicon-Intl/Alcatel-Lucent – Murray Hill, NJ Jan 2013 - Dec 2013

Senior Satellite Test/LAB Manager/Wireless Equipment Engineer/ Senior Customer Technical Support Engineer (Contractor)

Product and System Test Engineer for the satellite cell equipment, satellite phones, satellite systems that used QoS, Asteric software on Linux based servers for Data/Voice and IMS applications.

Designed and implemented customer communication networks.

Managed and implemented wireless satellite cell equipment and testing lab.

Managed and implemented wireless satellite cell equipment and equipment lab.

Managed, implemented and tested special features of Wireless Satellite Technology for both VoIP and Data.

Coached and mentored several employees, coordinating and developing training aids.

Ecomm Technologies - East Hanover, NJ Feb 2012 - Nov 2012

Senior Project Engineer/Manager

Managed field installation projects.

Senior Project Engineer for the complete implementation/installation/maintenance time line, alignment, and coordination of IP Office in our staging/testing lab from beginning to end.

Setup, configured, supported and administered the AES (Alarmed Entry Systems), IP Based Cisco Catalyst & Meraki routers for WiFi, Avaya routers/switches, All IP based and VoIP systems.

Senior telecommunications support and test engineer.

Senior Project Engineer for the testing, installation, administration and operation of DSL & IP Office hardware/software for all internal/external customers.

Supported remote maintenance for IP Office (PBX & Data) specific customers.

Broadview Networks – King of Prussia, PA Mar 2011 - Feb 2012

Senior Tier III/IV Senior Customer Technical Support Engineer

Senior Customer Support Engineer for CISCO, Extreme, Avaya and Palo Alto networks.

Hardware/software based VoIP/SIP hosted Voice Networks using OEM Mitel equipment (7400 series Phones, edge routers & Switches, etc.)(SX2000 PBX, 3300 controller and 5000 CP and IMS application/services (MPLS).

Project managed the implementation and upgrade of software for several customers across the MPLS network.

Supported and Administered the AES (Alarmed Entry Systems), IP Based Cisco Catalyst & Meraki routers for WiFi, Avaya routers/switches, All IP based and VoIP systems.

Telecommunications support and test engineer using DOCSIS and VoIP.

Implemented Linux (CLI and GUI) based severs for testing & troubleshooting.

Setup and Administered F1 – F5 Cisco and Citrix load Balancers in a lab environment

Tier III/Level 3 VoIP/SIP customer and LAB Test Engineer for all voice hosted solutions.

Pre and post sales engineering/technical support of customer hosted and non-hosted voice networks.

Avaya Communication – Lincroft/Basking Ridge, NJ Apr 2006 - Sep 2010

Tier III Senior Associate Manager/Network Technical Support Engineer

Tier III /level III technical support engineer as well as LAB test engineer for CISCO Catalyst with VLANs and SVIs, Extreme, Palo Alto networks, (I.E. Firewalls) IP Office, Call Center Applications, Wireless IP Applications, Session Initiated Protocols (SIP), Quick Edition, Voice over IP (VoIP), Wireless (IP DECT, CISCO Meraki & Spectralink), Partner, Voicemail, Voicemail Recording, Conference Center, Phone Manager, Softconsole, Integrated Messaging Systems (IMS), CISCO & Avaya Call Center applications (CM), network IP Office switches via LAN/WAN, T1/PRI, point to point, frame relay connections, analog trunks, small community networking, CCTV, AVAYA PBX's and overall networking of customers architecture as well as SIP.

Setup and configured Data Center Environment in the lab using Ethernet Fabric Networks. (i.e. Brocade)

Designed and implemented customer communication networks.

Managed several customer installations and upgrades of both software and hardware.

Pre and post sales engineering/technical support of customer networks including desktop support for PCs, CM and IP Office.

Supported and Administered the AES (Alarmed Entry Systems),

Telecommunications support and test engineer using DSL, DOCSIS, VoIP and CCTV.

Implemented 2 Linux based servers for workstations use and as a troubleshooting tool.

Setup and Administered F1 & F2 & F3 Cisco load Balancers in a lab and corporate environments

Coached and mentored several employees, coordinating and developing training aids.

Lucent Technologies Wireless – Whippany, NJ May 2005 – Apr 2006

Senior Technical Team Manager - Laboratory Environmental Operations Management (LEOM)

Flarion Technologies (Contractor & Full Time) Bedminster, NJ Nov 2003 – Apr 2005

Senior Technical Support Engineer Wireless Broadband Tier III Wireless Network Operations Technical Support (NOC) – Lead Engineer

AT&T Labs Research and Development South – (Contractor) Middletown, NJ Sep 2001 – Mar 2003

Senior Technical Support Engineer - Network Test and Quality Assurance Certification Engineer – Team Lead

AT&T/Lucent Technologies – Liberty Corner, NJ Jul 1981 - Jul 2001

Senior Technical Support Engineer - Tier III System/Network Test Global Technical Support Engineer and Quality Assurance Certification Engineer – Team Lead

AT&T International – Asian & Middle Eastern Markets Dec 1989 – Jun 1995

Director of Regional Customer Technical Support and Quality Assurance Certification

SKYPC - Phillipsburg, NJ Feb 1998 – Sept 2014

Owner / Operator

Education:

U.S. Navy – San Diego, CA – Associates Degree

oElectrical Engineering

University of Lucent

oProject Management Professional – Certificate of Higher Learning

New Horizons Computer Learning Center - Certificate of Higher Learning

oCompTIA A+, CompTIA Network+ & CNST

AT&T/Lucent Technologies – Murray Hill, NJ - Certificate of Higher Learning

oTelecommunications

Certifications:

ACA Avaya Certified Associate

ACS Avaya Certified Specialist

ACE Avaya Certified Engineer

ACIS Avaya Certified Implement Specialist

ACSS Avaya Certified Support Specialist

ATTPS - AT&T/Lucent Certified Packet Switching Engineer (Datakit, Datakit II, BNS2000, Globeview2000 (ATM)) Certified

CompTIA A+,

CompTIA Network+

CNST

CWNA Cisco Wireless Network Associate - (in progress)

CCNA Cisco Certified Network Associate – (in progress)

MCSE Microsoft Certified Solutions Expert - (in progress)

Associations

• Military Active Duty U.S. Navy - Veteran

• Military US Naval Reserve

• Military USN Reserve Sailor of the Year for Fixed Wing Patrol Squadron (VP) MAU

• Military USN Reserve Sailor of the Year for Naval Air Station Moffett Field, CA

• American Legion

• Veteran of Foreign Wars (VFW)

• Masonic (Mason)

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