Professional Profile

Senior-level IT professional with a breadth of experience across several industries and proven track record of applying appropriate, practical technology/mix of technologies that meet business needs while minimizing risks.

Motivated achiever with demonstrable ability to recommend enhancements to business processes.

Outstanding project manager who coordinates communications, information, and highly skilled professionals to meet technology needs and evaluate progress while assuring smooth, efficient projects and activities.

Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult on technology projects, and maintain collaborative relationships.

Superior in-depth understanding of PMBOK/BABOK methodologies and technologies.

Working knowledge of Six Sigma & Lean, as well as Kaizen, and Kanban.

Excellent communicator and liaison between Departments, C-Level Executives and stakeholders.

Exceptional problem-solver with keen ability to resolve technology issues, provide for system enhancements, analyze/define business processes for improvement, define, design, develop, and implement highly successful automated solutions, as well as find solutions where others have failed.

Areas Of Expertise

Business Documentation

Technical Documentation

Communcation

Charters/Statements of Work

Business Requirements Docs

Communication Docs

User Stories or Use Cases

Design artifacts including Class & Communication diagrams,

Use Matrixes

RACI Matrixes

Retrospectives

System Matrix

Hardware/Software diagrams and documentation

Business Process Modeling

Software Specifications

Technical Specifications

Implementation Instructions

Testing documentation (Q&A)

Integration and ERP design

Deployment (or Installation)

& Maintenance docs and flow charts

Idea Workshops

Team activities

Corporate Presentations

Train the Trainer

Individual and Group

Training Sessions

Automation & Process

Integration

Corporate and User Buy In

Professional Experience

Business Analyst - Waddell & Reed on Contract May 2016 – Dec 2016

Waddell & Reed needed assistance with documenting employee’s critical knowledge prior to lay-off, as well as someone to guide their Mainframe Migration project among multiple other simultaneous projects. Originally I was contracted for three months, I was extended twice. Contract completed 12/30/16.

Elicited information from key staff and documented their processes and knowledge

Wrote standardized processes across business units

Created “How to use” documentation, gathering all existing documents and combining these into a working document used to create Run Books.

Assisted with ERP and mapping distributed data; designing flow-charts and process docs

Created Excel document mapping all 811 Windows Servers (drive space, IP, software, OS)

Created Excel document mapping all 422 software packages (down from 800+) with contacts, support numbers, RF Ticketing information and support and URL’s. (Contractors had no access to create a SQL database.)

Worked with sub-contractors to produce a list of Mainframe specifications for migration which included documentation on existing FTP transfers and macro’s.

Produced a comprehensive Gap Analysis for CIO level discussion

Produced instructional manual for Access Point mapping (Aruba)

Decreased trouble ticket time and queues. Used Excel with pivot tables as well as SSIS/SSRS information.

Systems & Software Used

SQL, Oracle, SSIS, SSRS, MS Project, SharePoint, PowerPoint & MS Office, et. al., RemedyForce, Aruba software.

Professional Experience Cont.

Business Analyst - Cornerstones of Care on Contract January, 2016

Contracted for 1 Month in January, 2016 to Produce an HR Assessment. Using online access to data from Paycor, Paycor HRP and Cornerstone’s Payroll data detected anomalies, confirmed, produced data map for correction. Also included Future Visions document incorporating outsourced and third-party labor.

Dove deep into the data to detect anomalies between three data systems.

Documented process flows, data structures, and data maps

Created Future Visions document assessing inhouse tech vs. outsourced tech.

Created two-year roll-out plan for Future Visions.

Business Analyst -West Monroe Partners (For KCMO Water) and Water One on Contract May 2014 – Dec 2015

West Monroe was brought in by the City of KCMO to upgrade their entire billing and process encompassing software and hardware upgrades (~16M upgrade project). Contracted for 18-months, extended.

Elicited information from stakeholders, documented concerns & priorities and created BRD.

Using VISIO, generated mock-ups for confirmation (then confirmed sign off)

Assessed the 5 data structures and 284 reports prior to upgrade/integration.

Documented process flows, data structures, KPI targets and data maps

Created data diagrams, flow charts and documentation to assist with data warehouse integration.

Worked with IT constructing the Data Warehouse/Database Structure

Designed testing docs (Excel) and assisted with testing.

Confirmed layout/design and final end product prior to User rollout.

Worked to integrate automatic insurance reporting using SAP, payroll updates to the database and to automate/integrate FSA Benefits with ADP

Systems & Software Used

SQL, Oracle, SSIS, SSRS, HR database, Paycore, Web Design, MS Project, SharePoint, PowerPoint, MS Office All

Business Analyst - West Monroe Partners on Contract March 2014

Contracted for 2 weeks in March, 2014 to produce Instruction Manual and Meter Reader Training Manual. Shadowed soon-to-retiring manager for the first week and documented. The second week produced a Training manual complete with step-by-step instructions and photos. This job led to WMP 21-month contract, above.

Elicited information from soon-to-be retiree, documented processes and procedures for data correction

Designed and created a Meter Reading Training Manual for meter readers

Created assessment for integration based upon discussion.

Systems & Software Used

MS Access, SQL and SQL Server, AMR meter software/database, SSIS, SSRS, Web Design, MS Project, SharePoint, PowerPoint & MS Office All

Business Analyst/Project Manager/CRM – Demystified IT Feb 2009 – May 2014

Demystified IT recommends methods for achieving solution value; support projects throughout the solution development life cycle, from establishing vision and scope to validating requirements in the testing phase; facilitates stakeholder agreement and solution sign-offs decreasing Client’s timelines and overruns. Demystified IT provides a more effective process and policy development and implementation

Demystified IT Contracts

MacFarlane/Business Analyst 6-month contract in 2013

Brought in to assist the R&D Department, as the company was restructured, I then moved to the PMO during its inception.

NAIC/Business Analyst 3-month contract in 2012

Produced a Retrospective of the Obama Care Roll-out. Assessed and implemented policies and processes across the entire Business Analyst department.

CST Industries/Business Analyst 6-month contract in 2012

Produced policy and processes for IT structure. Implemented processes and documentation for Config1’s software, developer deliverables and timelines.

Demystified IT Skills:

Implemented new software systems across multiple business divisions.

Integrated software and systems into existing data systems.

Analyzed documentation for process improvement

Managed the creation of detailed business and systems requirements using Word, Excel, Project, and SharePoint.

Gathered requirements from multiple sources then distilled information to produce documentation for business needs (WBS), contracts, project specifications, technical documents, strategies, timelines/deadlines and milestones.

Elicited, communicated and documented information from stakeholders

Created documentation and managed contracts, change orders, bug fixes, programming requests, and vendors.

Designed and documented Technical specifications, flow charts, data diagrams, and system impacts while supporting integrations and upgrades.

Detailed Use Cases, scenarios, data flows, use case scenarios and testing all the while articulating complex technical and non-technical issues with programmers, clients, management and stakeholders.

Produced test case scenarios as well as training manuals, held train-the-trainer classes and documented everything for hand off.

Business Analyst/Project Manager/Opps. Manager -SPIDERTel Nov 2006-Jan 2009

Implemented Full Package ACE Project Management system across departments; Designed/Detailed Workflows, Project Plans, Estimations, Timelines, Deadlines, Requirements, Tech Specs; Waterfall/Agile; Q&A & Testing.

Business Analyst/Project Manager -R&D Technology April 1994-Nov 2006

I programmed using flat-file databases, Perl, Java, and HTML written in Notepad - not Notepad ++; Designed and implemented 4 Network Operations Centers (Data Centers) for dial-up, ISDN, T2 implementations, and client connections, partitions, and drives in UNIX/Apache. Later migrated to Windows/SQL. Created flow charts, Process Maps and Integration Designs, Requirements, Process Documentation, Mock-ups, Tech Specs, Communication documents and others.

Projects:

Grapevine: Full Accounting Package “Concord”. (1996)

Sprint: National Store Construction Package – (2001)

Siricom: Satellite GPS Positioning for OTR Drivers - Push & Pull system. (2003)

“Jail” by Poul-Henning Camp (1996)

Education

Bachelors of Business Administration from Baker University - 1999

Effective Project Management certificate from Rockhurst University Continuing Ed. - 2008

Time Management and Organizational Skills from Rockhurst University Continuing Ed. - 2008

Managerial Accounting from Johnson County Community – 2012

Strengths

End-to-End Project Management

Project Planning/Execution

oSOW

oBRD

oFunctional/Technical

oDesign

oUser Stories

oTest Cases

oFlow Mapping

Raw data manipulation & standardization

Data Warehouse, Design and Mining

Strategic Planning/Leadership

Process Design/Redesign

Change Management

Management of Measurable Business-Performance Improvement Outcomes

Total Quality Management

Cross-Functional Project Team Leadership

Multi-Site, Multi-Project Operations

Agile/Scrum & Waterfall Methodologies

Organizational/Team Design and Development

Productivity and Efficiency Improvement

Leadership Development and Training

Negotiation, Persuasion, and Communication

Problem Solving

Decision Making

Vendor Management

Platform/OS

Windows (3.11+), Windows Server (2000+), Linux, UNIX, Apache Web Server, AS400

Software

SSIS, SSRS, Web Design (*ML), MS Project, SharePoint, PowerPoint & MS Office All

JIRA, ACE Project, Adobe, Dreamweaver, FrontPage, Notepad ++, VISIO, Custom Software/Dashboards & CMS’ & Web Services, Telnet, DNS, FTP (Server\Client), SQL Server, Windows (all) Administration; Edits to Custom Applications, Various Ecommerce Apps, Merchant Services (CC Processing), CVS, Source Safe, PHP Admin, SQL Server tools, Flat File Databases

Languages

ASP/PHP, .Net, Java/Script/Applets, VB, C C#, *ML, MySQL/MSSQL, Perl, Access, FoxPro, PocketPC, Palm, WinCE, PICO/VI

Databases

MS Access, SQL, Oracle, MySQL, some Informix, and FoxPro (yeah, I know)

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