Engineer Quality

Betsy Lord

*** ***** ******* ** *** *, Buckhannon, WV 26201

Cell: 717-***-****

********@*****.***

PROFILE

Skilled Quality and Process Engineer with over 5 years of experience refining the plant's processes in high density refractories for glass furnace linings, overseeing the quality system, and continuous improvement through various cost savings and HSE projects.

SKILLS

Ceramic processing (ball milling, spray drying,

isostatic pressing)

Process Improvement

Quality Assurance

Lean Manufacturing (WCM)/Quality Green Belt ISO 9001

Project Management Root Cause Analysis

ACCOMPLISHMENTS

Problem Diagnosis

Reduced cracking in chromium oxide product line by 75% through defect reduction route and adding autonomous maintenance checks and new kiln loading method

Implemented new method to filling process to reduce contamination defects from 3% to <0.5% Continuous Improvement

Lead engineer for highest yields in 2013 in three different product lines (dense and coarse chromes)

Collaborated on multiple teams for improvements to HSE through dust collection, reduction of crystalline silica, CO2 emissions, and behavior based safety

Earned a WCM green belt in 2014

Saved >$1,300,000 in personal cost savings projects from 2011-2016 Training

Trained quality technician on customer reports, inspections, and laboratory testing procedures and equipment PROFESSIONAL EXPERIENCE

Quality Engineer, 02/2014 to Current

Saint Gobain (Corhart Refractories) - Buckhannon, WV

Managed projects on operational improvements through WCM methodology to enhance quality and reduce costs as lead process engineer for zirconium silicate and chromium oxide products with associated cost savings of $776k

Launched and currently lead the WCM Quality Pillar. Pillar was responsible for over one million in cost savings in 2015 and 900k in 2016

Manage 2 process engineers and 3 technicians

Oversee finished products for quality and adherence to customer specifications

Responsible for internal audits, CA/PA’s, NCMR’s, quality waivers, and customer complaints

Liaison for customer inspections

Industrialized two new R&D compositions in zirconium oxide product lines Process Engineer, 06/2011-02/2014

Saint Gobain (Corhart Refractories) - Buckhannon, WV

Improved and implemented production/processing methods that positively impacted cost, quality, and safety objectives with $566k associated cost savings during that time

Qualified alternative raw materials for secondary source suppliers and batch cost reduction (>5%)

Modified SOP procedures for process improvement projects EDUCATION AND TRAINING

Bachelor of Science: Glass Science Engineering, 2011 Alfred University: Alfred, New York, USA

Undergraduate Thesis “Advanced Processing and Characterization of Niobium Oxide Powders”

Used Sol-gel process to create niobium oxide powders

Characterized powders using X-Ray Diffraction, Spectroscopy, and DTA

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