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Palm Bay, Florida, United States
May 31, 2017

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Stephanie H. Eiermann

*** ******* ****** **

Palm Bay, FL 32908



Radial October 2016 to February 2017

Call Center Phone Agent Melbourne, Florida


- Managed large amounts of inbound calls in a timely manner for Companies such as: Zales, Piercing Pagoda, Gordons

Jewelers, Kate Spade, Jack Spade and Lucky Brand

- Identified customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

- Seized opportunities to up sell products when they arose

- Described product to customers and accurately explained details and care of merchandise

- Investigated and resolved customer inquiries and complaints in a empathetic manner (Ex: lost or late orders)

- Kept records of all conversations in our call center database in a comprehensible way

- Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the

process and procedure

Vineyard Vines August 2009 to May 2012

Floor Supervisor Central Valley, NY


- Opening and closing of the store - Balanced all registers

- Processed incoming and outgoing shipments - Did daily deposits

- Responsible for displays and floor moves - Inventory

- Training new employees when asked - Ordered supplies for the store

- Did transfers to other stores and storage facility - Replenished merchandise on the floor

- Delegated daily task to employees

- Prepared nightly reports and sent them to all managers, other stores, and corporate

- Helped customers by providing information, answering questions, and obtaining merchandise requested

Provident Bank February 2007 to July 2009

Teller Highland Mills, NY


- Counted vault twice a day - Cashed out US Savings Bonds

- Processed mortgage and loan payments - Prepared and verified cashier's checks

- Counted and verified armored truck delivery - Re-ordered bank cards and checks for customers

- Ordered needed currency for the following week

- Processed anything left inside the night drop deposit box

- Balanced currency, coin, and checks in cash drawers at end of every break or shift

- Cashed checks and paid out money after verifying that signatures were correct, written and numerical amounts

agreed, and that the accounts have sufficient funds

- Received checks and cash for deposits, verified amounts, and checked the accuracy of the deposit slips

- Resolved problems or discrepancies concerning customer's accounts

- Managed the ATM (filling, balancing, and processing deposits/withdrawals)

Kohl's Department Store April 2005 to December 2006

Cash Office / Customer Service Central Valley, NY

Cash Office Responsibilities:

- Counted safe daily - Researched discrepancies

- Counted sales earnings from the previous day - Balanced sales and return registers

- Weekly register audits - Prepared bank deposits

- Accepted and verified weekly currency drop off

- Submitted daily paperwork to all managers and corporate

- General office duties (faxing, filling, photocopying, and data entry)

Customer Service Responsibilities:

- Resolved customer issues

- Assisted customers with returns, exchanges, price adjustments, and purchases on the register

- Ensured that customer transactions were processed in a timely manner

- Trained new associates in the Cash Office and for the Customer Service Desk for other stores

When Needed:

- Price changes

- Floor moves

- POS Operator

- Received and checked in merchandise off trucks

- Replenished stock on the sales floor

Jewels March 1997 to June 2004

Sales Associate / Specialist St.Thomas, U.S.V.I.


- Opening and closing of the store - In charge of daily inventory

- Balancing the cash drawers - Customer Service

- Oversaw all special orders for customers - Training new staff on new lines

- Replenished new merchandise inside cases

- Prepared merchandise transfers between stores

- Prepared daily sales summary and deposits

- I was also the visual merchandiser for all of the high-end jewelry and watch lines we carried in the store

- Performed minor repairs on merchandise like changing watch batteries, removing watch links, sizing bracelets

- Showed and explained the various features of all watches

- Had a very large personal Clientele book. I would send customers sale notifications, thank you notes, birthday,

anniversary and special occasion reminders. I would also call when a complimenting piece would come in for items

that they had, etc.


MW High School - Central Valley, NY

Rockland Community College - Suffern, NY

Real Estate


Skills: Very experienced with all Microsoft programs, excellent communication skills, extremely organized and

detail-oriented, able to problem solve, can work well with a team or independently, a desire to learn, superlative

customer service skills, friendly, courteous, and articulate, can adapt in any environment, and have the ability to

learn very quickly.

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