Stephanie H. Eiermann
Palm Bay, FL 32908
ac0kyp@r.postjobfree.com
WORK EXPERIENCE:
Radial October 2016 to February 2017
Call Center Phone Agent Melbourne, Florida
Responsibilities:
- Managed large amounts of inbound calls in a timely manner for Companies such as: Zales, Piercing Pagoda, Gordons
Jewelers, Kate Spade, Jack Spade and Lucky Brand
- Identified customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seized opportunities to up sell products when they arose
- Described product to customers and accurately explained details and care of merchandise
- Investigated and resolved customer inquiries and complaints in a empathetic manner (Ex: lost or late orders)
- Kept records of all conversations in our call center database in a comprehensible way
- Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the
process and procedure
Vineyard Vines August 2009 to May 2012
Floor Supervisor Central Valley, NY
Responsibilities:
- Opening and closing of the store - Balanced all registers
- Processed incoming and outgoing shipments - Did daily deposits
- Responsible for displays and floor moves - Inventory
- Training new employees when asked - Ordered supplies for the store
- Did transfers to other stores and storage facility - Replenished merchandise on the floor
- Delegated daily task to employees
- Prepared nightly reports and sent them to all managers, other stores, and corporate
- Helped customers by providing information, answering questions, and obtaining merchandise requested
Provident Bank February 2007 to July 2009
Teller Highland Mills, NY
Responsibilities:
- Counted vault twice a day - Cashed out US Savings Bonds
- Processed mortgage and loan payments - Prepared and verified cashier's checks
- Counted and verified armored truck delivery - Re-ordered bank cards and checks for customers
- Ordered needed currency for the following week
- Processed anything left inside the night drop deposit box
- Balanced currency, coin, and checks in cash drawers at end of every break or shift
- Cashed checks and paid out money after verifying that signatures were correct, written and numerical amounts
agreed, and that the accounts have sufficient funds
- Received checks and cash for deposits, verified amounts, and checked the accuracy of the deposit slips
- Resolved problems or discrepancies concerning customer's accounts
- Managed the ATM (filling, balancing, and processing deposits/withdrawals)
Kohl's Department Store April 2005 to December 2006
Cash Office / Customer Service Central Valley, NY
Cash Office Responsibilities:
- Counted safe daily - Researched discrepancies
- Counted sales earnings from the previous day - Balanced sales and return registers
- Weekly register audits - Prepared bank deposits
- Accepted and verified weekly currency drop off
- Submitted daily paperwork to all managers and corporate
- General office duties (faxing, filling, photocopying, and data entry)
Customer Service Responsibilities:
- Resolved customer issues
- Assisted customers with returns, exchanges, price adjustments, and purchases on the register
- Ensured that customer transactions were processed in a timely manner
- Trained new associates in the Cash Office and for the Customer Service Desk for other stores
When Needed:
- Price changes
- Floor moves
- POS Operator
- Received and checked in merchandise off trucks
- Replenished stock on the sales floor
Jewels March 1997 to June 2004
Sales Associate / Specialist St.Thomas, U.S.V.I.
Responsibilities:
- Opening and closing of the store - In charge of daily inventory
- Balancing the cash drawers - Customer Service
- Oversaw all special orders for customers - Training new staff on new lines
- Replenished new merchandise inside cases
- Prepared merchandise transfers between stores
- Prepared daily sales summary and deposits
- I was also the visual merchandiser for all of the high-end jewelry and watch lines we carried in the store
- Performed minor repairs on merchandise like changing watch batteries, removing watch links, sizing bracelets
- Showed and explained the various features of all watches
- Had a very large personal Clientele book. I would send customers sale notifications, thank you notes, birthday,
anniversary and special occasion reminders. I would also call when a complimenting piece would come in for items
that they had, etc.
EDUCATION:
MW High School - Central Valley, NY
Rockland Community College - Suffern, NY
Real Estate
ADDITIONAL INFORMATION:
Skills: Very experienced with all Microsoft programs, excellent communication skills, extremely organized and
detail-oriented, able to problem solve, can work well with a team or independently, a desire to learn, superlative
customer service skills, friendly, courteous, and articulate, can adapt in any environment, and have the ability to
learn very quickly.