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Information Technology Customer Service

Location:
Matteson, Illinois, United States
Salary:
65000
Posted:
May 31, 2017

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CORGY FISHER

**** ****** ****** * Matteson, IL **443 * (708)-***-**** * ac0kym@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proficient in problem solving complex IT issues while consistently delivering quality customer service.

30 years of IT Executive Support & Management expertise, delivering high impact results with acute attention to detail.

Extensive expertise in administering onsite and remote support for Server and Networking hardware, software, networking & databases

Experience working with HR as Active Directory Admin Payroll Liaison and executive/CIO contact at various locations, adding/removing users and delegating group permissions.

Project management ability to analyze systems from a business perspective, identifying key factors influencing business results, assessing the business opportunities and their associated risks. CAREER HIGHLIGHTS

Oversaw, managed and led corporate Information Technology and Telephony Services for $50+ million manufacturing organization with 2 locations

Performed over 20 successful ERP software rollouts with various companies over a 25 year span.

Oversaw, managed and led corporate IT & Telephony for 100+ Million Retail organization with 60+ locations

Led a staff of up to 40 for IT Services

TECHNICAL SKILLS

Software – UNIX, Windows 2000-2016 Server, Microsoft Office Products to 2016, xBASE, EDI packages. Abra, Ceridian, SQL 7.0-2012, Hyper-V, VMWare, ACT, GoldMie Hardware – IBM 43XX, 309X, 308X, DEC Alpha Server 2100, PCs, Compaq/HP Proliant, Apple, EIS Call Processor, ROLM PBX, CISCO, BAY, Nortel BCM

Networks/Groupware – Novell 4.X, Groupwise, Lotus Notes 4/5, Microsoft 2000-2008 & SQL 2000; BackupExec, ArcServe, SCO Unixware, Tru64 UNIX, Linux

Internet – FrontPage, CGI Scripting, FTP, .NET

ERP – Baan IVc4-ERP LN, Great Plains, Platinum, FRx, Sage MAS 50/90/200+, Dynamics Other - MCSA Certified Microsoft Office, Exchange, Server, SQL, Cisco, Virtualization, EMC, VMware, Internet Security, Worldox, Amicus, PC Law, Carelogic, ADP, DHS, Server Configuration, Network Management, Firewall Security, Desktop/Notebook Configuration, Voice over IP Administration, Conference Room Design. Acted as project manager for implementation services for enterprise level technology installations. PROFESSIONAL EXPERIENCE

Sr. Consultant & DBA, Integration and Networking Solutions, Chicago, IL 2015-Present I provide IT system support for over 10 clients, rotating locations weekly. Duties include adding removing users from active directory, changing employee permissions within AD, managing backup software and media, perform software installations, software updates while working with vendor support. Vendor relations including placing Hardware/Software orders. Extensive Server/Network, TCIP & IP Phone support at each location as well. MIS Director, Robertson Worldwide Blue Island, IL 2000-2014 Oversaw, managed and lead corporate Information Technology and Telephony Services for $50+ million manufacturing organization with 2 locations

Identify, recommend, select and acquire IS/IT hardware, software and services for entire organization across various platforms.

Led Baan ERP Migration, optimization and stabilization project(s). Identify, secure and maintain relationships with new and existing business partners and key vendors. Directly responsible for IS operational budget in excess $750,000. Design, develop, document and maintain PC-based applications and programs for data analysis and report generation. Oversee and managed corporate ERP, Quality and HR/Payroll Systems. Designed and implemented UNIX, NT and 2000 networks. Upgraded company from Domino/Notes 4.5 to Domino/Notes R5 and developed various Notes databases and applications and ultimately converted to Exchange Server 2003-2010 Designed and Implemented SQL 2005-2008 Business Intelligence and DW CIO/MIS Director, Evans, Inc. Chicago, IL 1997-2000 Oversaw, managed and led corporate Information Technology and Services for $100 million retail organization with 60+ locations

Identify, recommend, select and acquire IS/IT hardware, software and services for entire organization across various platforms.

Recruit, new staff and retain and develop existing IS staff. Identify, secure and maintain relationships with new and existing business partners and key vendors. Directly responsible for IS operational budget in excess $2 million. Executive Vice President, JWC Capital Associates, Inc. Chicago, IL 1990-1996 Designed, developed and implemented PC-based network/business systems for a variety of small-to-medium sized business (Netware/NT/Unix)

Authored/developed and conducted training programs (MS, Lotus & WP) Developed list generation systems and plans for various clients. Managed outside consignment and commission staff of 20. Website design and maintenance; EDI programming and application development Automated Call Center design, development and implementation Director-Electronic Products

Oversaw all product management responsibilities for the PC-based directory data base system which was marketed and sold to a variety of market segments

Accomplished 110% increase in sales volume and developed ten (10) new products for publishing client Consultant

Performed various data base conversions to assist clients in using all sorts of internal and external data Repaired and maintained a multitude of client PC hardware and software Extensive xBASE and 4GL programming for businesses and individuals Sr. Database Administrator, American Hospital Association Chicago, IL 1980-1990 Developed and maintained data quality standards, policy, edit rules and system/user documentation for both PC-based and mainframe healthcare data bases.

Manager, Production and Business Operations – 1988 to 1989 Managed data collection, production, editorial and printing personnel (15) and related resources Produced soft-bound directories and data books

Managed a budget in excess of $6 million and expense budget of $2.5 million Manager, Data Support & Business Operations – 1984 to 1988 Managed staff of seven to accomplish the production, day-to-day operations and customer service functions of the data services area.

Maintained and administered all budgets for each department of the division Participated in the development of overall electronic communication and data strategies for the organization Developed product prototypes and conducted feasibility studies for new product development Project Specialist, NDN – 1981 to 1984

Designed, developed and implemented EDP and non-EDP business systems that increased cost effectiveness and efficiency by more than 30%

Developed and maintained data dictionaries (system and user) for On-lie Service Bureau and PC-based systems. Data Analyst, Panel Survey – 1980 to 1981

Participated in primary data collection of monthly survey data from hospitals via telephone follow-up and inputting data via CRTs and card image machines

Assisted Project Specialist in data analysis and special reporting for senior management. EDUCATION

1982–Present Roosevelt University Chicago, IL

Currently in next to last year seeking a B.A/M.B.A in MIS 1980–1982 Olive-Harvey College Chicago, IL

Associate of Arts Degree



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