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Project Manager Customer Service

Katy, Texas, United States
May 31, 2017

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Katelynn D. Nguyen (Kate)

**** ******** ******* **. *******, TX 77095 832-***-****

Project Manager/Marketing/Public Relations-Social Media Specialist

Event planner/coordinator, promote products and services, sell books, and social media specialist

Connect and engage with audience at events to promote products and services

Managed clients and built professional relations through marketing strategies, networking, social media, and newsletter

Communicate progress with top executives, shareholders, team, and board members


Private English Tutor: Reading, writing, and editing (2nd grade to college level) 2005-Current

Currently a Substitute for Cy-Fair ISD: Teach at various schools, grade levels, and subjects 2017-Current

Marketing/Public Relations Consultant 2016-Current

Plan, organize, and hold monthly events for Club Impact Ministries & local businesses

Promote and market Christian books/marketer for authors

Dwight Edwards’ Revolution Within events and speaking engagements

Senior Project Manager, Marketing/PR, and Client Relations Manager: ConneXion Research 2012-2016

Managed market research projects nationwide. Orchestrated logistics for market research studies and execute from start to finish

Planned conferences, events, and seminars to promote boutique facility, qualitative, and quantitative multi-services nationwide, strategic partners

Designed, promoted, sent newsletters to new and existing clients, vendors, moderators through Constant Contact

Senior Project Manager, Moderator, and Project Solutions Manager: ConneXion Research 2008-2012

Provided innovative solutions and strategies to reach to qualified targeted audience through grassroots, networking, and referral approaches

Moderated in depth interviews (IDIs), on-line panels, in home (ethnos) studies, and focus groups: Consumer goods and retail to various products and services

Managed projects for HP, Tyson, Nielsen, Wal-mart, Kroger, Porsche, Toyota, Bank of America, Wellsfargo, Direct Energy, health care studies: HIV, Hepatitis, Diabetes, Hemophilia, MS, cancer patient stage III & IV, and many more

Assistant Store Director: 2006-2008-HEB

Managed daily total store operation through World Class Superior Customer Service, sales, standards, net gain, safety and shrink, and set quarterly budgets for total store and department specific with previous years’ actual sales trends and wrote forecast based on real data and competitors

Analyzed P & L (Profit and Loss Reports) to identify strengths and opportunities through key areas to turn store from red by driving sales, increasing service and controlling expenses


Bachelor of Arts in Marketing/Public Relations October, 2016

Ashford University, San Diego, CA

Master’s in Business Administration (MBA) July, 2018

Ashford University, San Diego, CA

Professional/Academic Memberships: GPA: 3.98- Dean’s List 2014-2016, Golden Key International Honour Society (2015-2016), Alpha Signma Lambda (2015), Sigma, Alpha, Beta (2016), Member of AMA 2008 (American Marketing Associations), HiMA & AAF 2009

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