Career Overview
Core Strengths
Accomplishments
Katia Gonzalez
Kankakee, IL 60901
H: 815-***-****
M: 815-***-****
ac0ky8@r.postjobfree.com
Very hardworking, ambitious, honest person.
Highly enthusiastic customer service professional with 4 years client interface experience.
Hardworking customer service/telesales representative with in-depth knowledge of sales, account management and training.
Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Blingual, I speak English and
Spanish fluenty.
Strong organizational skills
Active listening skills
Energetic work attitude
Large cash/check deposits expert
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Strong computer skills
Good communication skills
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Customer Interface
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
June 2016
to
October 2016
Creditors Collection Burea Bourbannis, IL
Debt Collector
Would call debtors for them to make payments on their overdue bills and note down the conversation on the computer.
Guaranteed positive customer experiences and resolved all customer complaints. Served as the company's bilingual Spanish/English customer service representative.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
March 2016
to
June 2016
Marshalls Bradley, IL
Customer Associate
Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed merchandise returns and exchanges.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
June 2013 MCDONALDS Kankakee, IL
Educational Background
to
January 2016
Manager
Would be in charge of running my own shifts and my 8 to 9 crew members. Would have to count my deposit at the end of every of my shifts and deposit it to the bank.
Also in charge of providing exceptional customer service. Trained 15 new employees a month.
Worked as a team member performing cashier duties, product assistance and cleaning.
Served as the company's only bilingual Spanish/English customer service representative.
2015 Kankakee High School Kankakee, IL, United States High School Diploma
Continuing education in Business.
Graduated with a GPA of 3.0
A member of Best Buddies
2018 Kankakee Community College Kankakee, IL, United States Business
Continuing education in Business.