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Customer Service Representative

Chicago, Illinois, United States
May 31, 2017

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Career Overview

Core Strengths


Katia Gonzalez

*** *. ****** ***.

Kankakee, IL 60901

H: 815-***-****

M: 815-***-****

Very hardworking, ambitious, honest person.

Highly enthusiastic customer service professional with 4 years client interface experience.

Hardworking customer service/telesales representative with in-depth knowledge of sales, account management and training.

Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Blingual, I speak English and

Spanish fluenty.

Strong organizational skills

Active listening skills

Energetic work attitude

Large cash/check deposits expert

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Strong computer skills

Good communication skills

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Customer Interface


Cashiered with two cash registers at once in tandem to maximize customer flow.

Greeted customers upon entrance and handled all cash and credit transactions.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.


Cashiered with two cash registers at once in tandem to maximize customer flow.

June 2016


October 2016

Creditors Collection Burea Bourbannis, IL

Debt Collector

Would call debtors for them to make payments on their overdue bills and note down the conversation on the computer.

Guaranteed positive customer experiences and resolved all customer complaints. Served as the company's bilingual Spanish/English customer service representative.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

March 2016


June 2016

Marshalls Bradley, IL

Customer Associate

Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed merchandise returns and exchanges.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

June 2013 MCDONALDS Kankakee, IL

Educational Background


January 2016


Would be in charge of running my own shifts and my 8 to 9 crew members. Would have to count my deposit at the end of every of my shifts and deposit it to the bank.

Also in charge of providing exceptional customer service. Trained 15 new employees a month.

Worked as a team member performing cashier duties, product assistance and cleaning.

Served as the company's only bilingual Spanish/English customer service representative.

2015 Kankakee High School Kankakee, IL, United States High School Diploma

Continuing education in Business.

Graduated with a GPA of 3.0

A member of Best Buddies

2018 Kankakee Community College Kankakee, IL, United States Business

Continuing education in Business.

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