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Manager Customer Service

Location:
Stockdale, PA, 15483
Posted:
May 31, 2017

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Resume:

William McFaddin

ac0kw0@r.postjobfree.com *** Bow Street, Stockdale, PA 15483 724-***-****

Professional Summary

Highly motivated self-starter with over 19 years’ experience in the utility industry. Highly effective team leader with exceptional mechanical and technical skills, and an ability to quickly analyze issues and identify profitable solutions to match both customer and company objectives. Proven and dynamic achievement record for creating internal processes and design tools to improve workplace safety and efficiency. Continued progress to increased levels of responsibility and processes a reputation for continually committing to quality and success.

Education

University of Pittsburgh

Bachelor of Science – Management/Accounting - 1997

Experience

Pennsylvania American Water – Pittsburgh District 6/15-4/2017

Sr Manager of Operations

All duties of Manager of Field Operations with additional duties of the Production facilities which consist of 31 employees and 2 water treatment plants which produce more than 70 million gallons of water a day.

Providing safe and reliable drinking water to a population exceeding a half a million people in Southwestern PA.

Improve relationships between Management and Union employees.

Pennsylvania American Water – Pittsburgh District 11/13-6/15

Manager of Field operations

Oversee the Field operations of the Pittsburgh District, which consist of 134,000 customers in 43 municipalities and 9 City of Pittsburgh wards. Total work force of 144 employees in 2 locations.

Field operations encompasses Distribution, Commercial and Customer service

Create and oversee Capital budgets approximately $34 million invested per year.

Create and oversee O&M budgets approximately 14 million per year.

Meet with local community, municipal and political leaders to address any concerns.

Improve relationships with union leaders by discussing issues up front to reduce grievances.

Attend contract negotiations.

Focus on and improve safety performance and culture.

Coach and develop Superintendents and Supervisors.

Pennsylvania American Water – Southwest Districts 2008-11/13

Superintendent of Field Operations

Oversee the Field operations in the Southwest districts, which consist of Uniontown, Brownsville and Mon Valley locations.

Prepare and oversee Capital budgets approximately 10 million per year.

Prepare and oversee O&M budgets approximately 4 million per year.

Coach and develop Supervisors.

Pay bills and oversee budgets in SAP.

Preventative maintenance programs in SAP.

Pennsylvania American Water- Mon Valley/Brownsville Districts 2003-2008

Supervisor Network / Operations

Supervise day to day operations of treatment plant and distribution system.

Enforce OSHA safety guidelines and provide a safe environment for employees.

Project manager for Capital Projects make sure projects get completed on time and within budget.

Respond to all customer issues and concerns.

Oversee treatment plant which produced 3 MGD, and met Partnership for safe water 5 years.

Oversee leak detection program.

Perform all forms of upkeep and maintenance of a water system, repair leaks, install / replace service lines, install and maintain PRV’s throughout the system.

Pay all bills through JDE and oversee budgets in Powerplant.

Order all chemicals, materials and supplies for treatment plant, outside operations and capital projects.

Perform inventory cycle counts.

Monitor SCADA for treatment plant and distribution system.

Pennsylvania American Water – Mon Valley District 11/1997-2003

Utility Person

Perform all aspects of distribution and general work as assigned in the district.

Skills

Efficient in SAP, Powerplant, Excel, Word.

National Incident Management Training – “NIMS”

Class E Distribution License

CPR – AED certified

SCADA system experience.

License to Manage – American Water



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