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Executive Assistant, Customer Service, Project Management

Spring City, Pennsylvania, 19475, United States
May 31, 2017

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Lisa Ann Baglivio

**** ********** ****, ****** ****, PA 19475 * Cell: 610-***-**** * Executive Summary

Highly resourceful corporate professional with a distinguished eighteen+-year career at a leading investment management company. Experienced in customer service, event planning, project management and administrative responsibilities.

Areas of Expertise:

• Excellent communication

and written skills

• Ability to Multi Task

• Committed team player

• Awareness & Training

• Provide on-site support


Results oriented, high energy, hands-on professional with a successful record of delivering business results in administrative support, communications, customer service, and project management. Vanguard

One of the world’s largest investment management companies. The company offers services for the individual investor, institutions and financial professionals. Corporate Real Estate & Facilities Management (CREFM). Workplace Services (WPS), Regional Operations Coordinator. 2009 - Present

• Workplace Services Mobility Program. To ensure a high quality work environment, I work jointly with our service providers/property management within my designated portfolio to evaluate the workplace from a quality and appearance care lens and subsequently take action on defects; i.e., see something, do something.

• PA Redevelopment. CREFM is in the process of renovating several buildings in Pennsylvania to take advantage of the space made available through client moves. WPS partners with our colleagues within CREFM, ABM, IT, Global Security, our construction team and other vendors to ensure the renovations are flawlessly executed. Thus far I have worked on the Audacious and Swiftsure building renovations with more to come.

• SES II – Morgan, Audacious and Swiftsure. Regional operations support on one of the biggest redevelopment initiatives involving mission critical facilities in partnership with IT. Build credibility, establish rapport, and maintain communication with internal and external stakeholders at multiple levels.

• Facilitation of Building Evacuation Program. Responsible for the management of multiple related projects directed toward strategic business objectives. Training Building Evacuation Team and ongoing partnership with Global Security (GS) and Business Contingency Services (BCS) in monthly Contingency Coordinator Phase II training. Continuously monitor evacuation procedures at a corporate level. Maintain Building Evacuation Manual updates. CREFM liaison with business and key stakeholders. Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

• Shelter in Place (SIP) Project Team. Worked with GS and BCS to develop the SIP Plan, including concept and verbiage for Hardcards, Crew Accountability Logs, placards and folders. Ongoing building reassessments with GS after building redevelopments to maintain SIP verification. Ongoing support to GS in PA SIP exercises.

• Ergonomic Assessments. Conduct on site interviews with crew to ensure they are working safely and have all the appropriate tools to have a healthy and productive work environment. Educate and make recommendations for corrective actions to improve the work environment for the purpose of preventing injuries and improving the crew member’s overall wellbeing. 1

Lisa Ann Baglivio

3214 Schuylkill Road, Spring City, PA 19475 * Cell: 610-***-**** *

• Business Relationships. I partner daily with our ABM and Liberty Property service providers; communicate with internal clients; interact with outside vendors and contractors.

• eFacilities/Work requests. I routinely process eFacilities requests and monitor ON HOLD work orders to ensure our clients’ requests are fulfilled in a timely and efficient manner. Loaned Executive to the United Way of Southeastern Pennsylvania. 2008 - 2009 Served as campaign manager for over 80 corporate affiliates in the Philadelphia area. Partnered with campaign chairs to motivate and encourage employee and corporate charitable giving and volunteerism. Increased United Way’s growth by securing new clients. Client relationship manager within the Sales and Marketing division.

VBS, Project Centerfield, Communications Administrator. 2006 - 2008 Served on project team as Communications Administrator, working towards VBS becoming self-clearing broker. Effectively communicated status of all events to project team and internal clients throughout duration of project. Provided best practices and standard operation procedures for each phase of implementation, providing feedback to leaders. Identified and elevated gaps and recommendations to program manager when appropriate.

Defined Benefits (DB), Project Management & Contingency Program. 2004 - 2005 Assisted in defining and initiating projects and assigning team members to manage schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program. Department Contingency Coordinator. Created and managed DB’s first formalized business continuity program. Actively involved in developing DB Business Contingency Plan (BCP). Enthusiastically involved in planning and orchestrating live training simulations Technology Operations, Telecommunications Analyst. 1998 - 2004 Worked with crew to process changes on work stations and equipment; maintained current telemanagement records and generated wiring work orders for voice and data. Recommended telecom solutions to the business. Served as the Vanguard liaison with AT&T and Verizon telecommunication service providers. Facilitated Vanguard pager and cell phone programs. Partnered with GS and BCS in Disaster Recovery, Alternate Workspace Plans and suspicious substance detections in rerouting toll free calls to regional locations and/or designing alternate workflows. Chemical Leaman Tank Lines, Inc. (now known as Quality Carriers) Formerly located in Exton, PA, now located in Tampa, Florida 1990 to 1998 Extensive fleet of equipment and terminal network, make it the largest Liquid Bulk Transportation Company in North America.

• Executive Assistant to the President and senior staff. Manage and maintain executives' schedules, appointments and travel arrangements; arrange and coordinate meetings and events; liaise with internal staff at all levels; coordinate project-based work; receive and interact with incoming visitors and external clients; monitor, screen, respond to and distribute incoming communications; perform a wide range of administrative and office support activities for senior staff, managers and supervisors to facilitate the efficient operation of the organization. 2

Lisa Ann Baglivio

3214 Schuylkill Road, Spring City, PA 19475 * Cell: 610-***-**** * Education

Central Penn Business School

Summerdale, PA, USA

Associate of Arts: Court Reporting 1983

Montgomery County Community School

Lansdale, PA, USA

Business and General Classes 1979-1980

Professional Affiliations

International Facilities Management Association (IFMA), Member 2009 - Current Chester County First, Member 2009 - Current


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