JOY GALE MCNAMARA

ac0kv5@r.postjobfree.com

602-***-****

https://www.linkedin.com/in/joy-

mcnamara-6403a75a/

CAREER PROFILE

Seasoned professional with over

fifteen years of customer service

and office administration seeking a

new career opportunity that will

utilize my expert customer service

skills, university/college, and

office/admin experience to grow in

a new field.

SKILLS

• Proven track record in exceeding

goals for external/internal

customers, leader and company

expectations.

• Superb communication skills both

written and spoken

• Embraces change

• Excellent at prioritizing and

anticipating needs

• Strong attention to detail

• Loyal

• Reliable

• Sponge for knowledge

• Proficient in Word, Outlook,

Windows, and Microsoft

• Strives to go above and beyond

• Quick and energetic learner

• Succeeds under pressure

• Enthusiastic Team Player

• Agile at time management and

multitasking

• Exceptional human relations

• Has extensive experience with

workforce management data base

Impact 360

EXPERIENCE

ARIZONA PUBLIC SERVICE

BUSINESS CUSTOMER CARE REPRESENTATIVE

November 2008-March 2017

Business customer care representative in high volume call center. Took many phone calls a day from both residential and business customers. Completed all tasks that the customers needed, from shut off requests to high bill disputes. Took it upon myself to make the customer experience awesome. Often got compliments from customers, both verbal and written. Exceeded targets and reliability. NEXTSTUDENT

FINANCIAL ANAYLST

May 2005-Aug 2008

Provided processing support in Loan Operations for a student loan company. Was tasked with the organization, implementation and completion of an exception project to get every student registered with the company to sign a waiver by June 30th. This funded over $4 million for the company during the fiscal year of 2006. MARTECH, INC

PRIVATE INVESTIGATOR

May 2002-May 2005

Conducted background searches for clients, and was the office manager/admin. Went to the MDV, courts, outside research facilities, and conducted database searches. Completed reports for the president of the company.

EDUCATION

RIO SALADO COMMUNITY COLLEGE

April 2017-Present

Psychology

ARIZONA STATE UNIVERSITY

August 1995 – August 1997

Graduated with a Bachelor of Science degree in Communication GLENDALE COMMUNITY COLLEGE

August 1993-August 1995

Music

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