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Sales Customer Service, Administrative Assistant

Piney Point, Maryland, United States
May 31, 2017

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Sabrina K. Burt

P.O. Box *** Piney Point, MD ****4

Phone: 301-***-****



Is eager to join a diverse and challenging organization, with potential for career progression. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Highly organized, efficient and skilled in a variety of office administrative support tasks.

Summary of Qualifications

Excellent written and verbal communication skills and time management skills.

Extremely proficient in providing training and presentations to customers, subordinates, and superiors in a clear, concise, and professional manner.

Thrives in an environment of diverse team members.

Proficient with Microsoft Office programs.

Scheduling & Calendaring

Meeting & Event Planning

Customer Satisfaction

Eligible for Secret security clearance


Navy Exchange November 2012 – June 2016

Supervisory Sales

Utilized information technology to record sales figures, for data analysis and forward planning

Managed multiple departments within the store.

Coordinated and supervised the day-to-day sales efforts of the team

Provided training to new employees to uphold company policies and sustain customer satisfaction.

Achieved sales target that was set each month by the Sales Management team.

Ensured promotions were accurate and merchandised to the company’s standards.

Maintained inventory and ensured items were in stock.

Evaluated on-the-job performance

Successfully ensured merchandise was clean and ready to be displayed.

Implemented strategies to sell products

Handled customer questions, complaints, and issues in a professional manner

Set examples for other staff members in areas of personal character, commitment and work habits.

Lead, directed and motivated the sales team

J.C. Penny February 2012 – August 2012

Sales Representative

Provided high-quality customer service to optimize customer purchasing and payment process.

Confirmed and changed price signage on designated products during seasonal promotions.

Assisted in set up of store displays and inspected merchandise for quality.

Successfully assisted customers with product selections and purchases.

Demonstrated use and operations of merchandise and answered questions.

Offered customers with exemplary and timely service

Organized and cleaned store during downtime

Greeted customers and maintained a clean sales station.

Issued receipts, refunds, credits or change due to customers.

Fat Boys Country Store February 2009 – February 2012

Assistant Manager

Assisted with ordering, inventoried, maintaining and stocking all bar items

Assisted manager in the implementation of complete merchandise information accurately in time

Provided restaurant guests with friendly and professional service

Orchestrated all social functions to including private parties, business meetings and formal engagements

Responsible for managing register receipts and bank deposits.

Ensured that bar environment was safe as per the required health standards

Monitored and conducted weekly liquor inventory and purchase of all beer, liquor and wine orders

Hired and mentored new employees

Center for Children November 2007 – November 2008


Greeted patients and visitors in a prompt and courteous manner.

Ensured that patients and visitors were escorted to service areas beyond reception rooms.

Answered incoming calls and transferred to the appropriate doctor and personnel.

Scheduled appointments and organize the facility calendar.

Entered correct and/or updated patient information into main computer data-base.

Performed the tasks of receiving and distributing mail and faxes on a daily basis.

Collected all pertinent documents and co-pays from patients on a daily basis.

Maintained a neat and clean reception area which was in compliance with the clinic policies and procedures

Developed and maintained a current and accurate filing system.

Ordered office supplies.

Hulduber Leikskola Daycare & Pre-School - Iceland October 2005 – September 2007

Teacher’s Aide

Cared for children between the ages of nineteen months old up to the ages of six years old.

Established daily routines with the children and provided positive guidance

Assisted lead teacher in daily plans and activities.

Taught motor skills, reinforced colors, numbers, letters, shapes, opposites, etc

Assisted children in restroom with hand washing, potty training, and changing diapers

Helped to maintain a safe and clean environment for children.

Attended parent-teachers meetings and informed parents of behavioral issues.


Southern New Hampshire University

Pursuing an Associate of Science for Business Administration. Currently enrolled.

Tallwood High School, Virginia Beach, Virginia

High School Diploma

References Provided Upon Request

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