Taura M. Hames-Hindsley
Plantation FL 33324
Home: 954-***-****/Cell 954-***-****
Email: ac0kum@r.postjobfree.com
Summary of Skills
o19 years in Non-Profit/Not For Profit experience
o26 year of experience in client relationship building
o4 years experience in Management/Supervisor Position
o8 Years Account/Project Management
o3 years working in International/Multicultural Environment
o7 years of experience as Technical Analyst/Team Lead
oProficient in Word, Excel and PowerPoint
oExemplary Problem Solving Skills
oExcellent Verbal and Written Communication skills
oSkilled at presenting technical and abstract concepts in clear and concise way.
oStrong communication and interpersonal presentation skills
oStrong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the bottom line
Experience
2016-2017 One to One Physical Therapy, Delray Beach, Florida
Patient Care Coordinator Director
Managed all phases of front office operations for this Physical Therapy practice
Verified insurance coverages, handled billing issues, scheduled Plan of Care
Confirmed all New Patient Paperwork and released were signed and uploaded
Determined priorities and monitored schedules for Clinical Dir. and 13 PT/PTs
Assisted staff with office procedures such as obtaining RX, Referrals, Medical
Records, and obtaining insurance approvals
Additional responsibilities include dealing with family members, monitoring
Adherence to Plan of Care, developing action plan to increase patients,
Daily, weekly and monthly reporting of succesS
2012-2016 Food for the Poor Inc., Coconut Creek, Florida
Speakers Bureau/Church School and Community Development Coordinator
Initiate, create and develop long-term relationships with groups to increase commitment
Strategize and research projects for Donors throughout US. Latin America and the Caribbean to foster commitment to helping the poor
Initiate, maintain and build relationship with donors to increase funding for projects
Review and submit project proposals to donors
Provide ongoing care and service to donors
Team Lead and Mentor for Assignment Coordination
Responsible for obtaining, scheduling and coordinating speaking assignments for Food for the Poor Speakers to share our Mission
1998-2011 NCCI Holdings Inc. (National Council for Compensation Insurance) Boca Raton, FL
2003-2010 Products and Services Technical Analyst
Responsible for administering quality program to Products and Services team
Implemented Macros system using Visual Basic, which resulted in an 80% reduction of grammar defects in responses to customer inquiries
Completed and maintained documentation of key processes which resulted in further reduction of quality and accuracy defects.
Managed/Led multiple problem solving projects using DMAIC and Six Sigma processes and tools including:
Dual Process Review for Providing access to Risk work station
Dual Process Review for Invoice/Product maintenance
Customer Maintenance/Account Consolidation
Operational Review for New Order Process
Led initial operational review for order entry which culminated in presentation of findings to senior staff.
Served as key contact for Products and Services team during CSS implementation.
1999-2003 - Products and Services Specialist
Resolved Customer Service issues.
Maintained large customer accounts
Participated in the testing and implementation of:
oCRM
oORACLE 11i upgrade
oNEW RIS
1998-1999- Mod Team Specialist
Resolved customer issues.
Guided customers through interpreting guidelines outlined in our manuals.
1996-1998 Eiffel Design Inc. Boca Raton, FL
Customer Service Representative
1995- 1996 B.A.A. Inc. (Beer Across America) Libertyville, Il
Customer Service Representative
Education Broward College
Associates in Agricultural Science, High Honors, June 1998.
Accomplishments Food For the Poor 2012 & 2013 – Received award for exceeding goals
Food For the Poor July 2014- Received Statue for Outstanding Performance
Completed NCCI Customer Service Leadership Program 2004
Received second place award for Quality Problems Solving Project at AQS convention 2004
Six Sigma Yellow Belt Certification 2008
Led Trade Show program for Fox Valley Systems 1994
Toastmasters
References Supplied upon request.