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Customer Service Representative

Fort Lauderdale, Florida, United States
15.00 per hour
May 31, 2017

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Taura M. Hames-Hindsley

**** ** * ***

Plantation FL 33324

Home: 954-***-****/Cell 954-***-****


Summary of Skills

o19 years in Non-Profit/Not For Profit experience

o26 year of experience in client relationship building

o4 years experience in Management/Supervisor Position

o8 Years Account/Project Management

o3 years working in International/Multicultural Environment

o7 years of experience as Technical Analyst/Team Lead

oProficient in Word, Excel and PowerPoint

oExemplary Problem Solving Skills

oExcellent Verbal and Written Communication skills

oSkilled at presenting technical and abstract concepts in clear and concise way.

oStrong communication and interpersonal presentation skills

oStrong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the bottom line


2016-2017 One to One Physical Therapy, Delray Beach, Florida

Patient Care Coordinator Director

Managed all phases of front office operations for this Physical Therapy practice

Verified insurance coverages, handled billing issues, scheduled Plan of Care

Confirmed all New Patient Paperwork and released were signed and uploaded

Determined priorities and monitored schedules for Clinical Dir. and 13 PT/PTs

Assisted staff with office procedures such as obtaining RX, Referrals, Medical

Records, and obtaining insurance approvals

Additional responsibilities include dealing with family members, monitoring

Adherence to Plan of Care, developing action plan to increase patients,

Daily, weekly and monthly reporting of succesS

2012-2016 Food for the Poor Inc., Coconut Creek, Florida

Speakers Bureau/Church School and Community Development Coordinator

Initiate, create and develop long-term relationships with groups to increase commitment

Strategize and research projects for Donors throughout US. Latin America and the Caribbean to foster commitment to helping the poor

Initiate, maintain and build relationship with donors to increase funding for projects

Review and submit project proposals to donors

Provide ongoing care and service to donors

Team Lead and Mentor for Assignment Coordination

Responsible for obtaining, scheduling and coordinating speaking assignments for Food for the Poor Speakers to share our Mission

1998-2011 NCCI Holdings Inc. (National Council for Compensation Insurance) Boca Raton, FL

2003-2010 Products and Services Technical Analyst

Responsible for administering quality program to Products and Services team

Implemented Macros system using Visual Basic, which resulted in an 80% reduction of grammar defects in responses to customer inquiries

Completed and maintained documentation of key processes which resulted in further reduction of quality and accuracy defects.

Managed/Led multiple problem solving projects using DMAIC and Six Sigma processes and tools including:

Dual Process Review for Providing access to Risk work station

Dual Process Review for Invoice/Product maintenance

Customer Maintenance/Account Consolidation

Operational Review for New Order Process

Led initial operational review for order entry which culminated in presentation of findings to senior staff.

Served as key contact for Products and Services team during CSS implementation.

1999-2003 - Products and Services Specialist

Resolved Customer Service issues.

Maintained large customer accounts

Participated in the testing and implementation of:


oORACLE 11i upgrade


1998-1999- Mod Team Specialist

Resolved customer issues.

Guided customers through interpreting guidelines outlined in our manuals.

1996-1998 Eiffel Design Inc. Boca Raton, FL

Customer Service Representative

1995- 1996 B.A.A. Inc. (Beer Across America) Libertyville, Il

Customer Service Representative

Education Broward College

Associates in Agricultural Science, High Honors, June 1998.

Accomplishments Food For the Poor 2012 & 2013 – Received award for exceeding goals

Food For the Poor July 2014- Received Statue for Outstanding Performance

Completed NCCI Customer Service Leadership Program 2004

Received second place award for Quality Problems Solving Project at AQS convention 2004

Six Sigma Yellow Belt Certification 2008

Led Trade Show program for Fox Valley Systems 1994


References Supplied upon request.

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