Marcy Altman

ac0kuc@r.postjobfree.com 917-***-**** www.linkedin.com/in/marcyaltman Summary of Qualifications

Dynamic IT leader, with proven managerial and motivational skills. Ability to direct daily operations, major project portfolios, global application/infrastructure programs and business continuity. Adept at leading design and delivery of technology solutions to align with business needs. Expertise in directing complete project lifecycles from conceptual design to post-implementation support. Focused on best-in- class support, operational efficiencies, compliance and financial governance in the Healthcare and Financial Services industries. Possesses excellent people, organizational and analytical skills. Core Competencies

• Leadership Skills • Operations Management • Project Management

• Results Oriented

• Change Management

• Conflict Resolution

• Communication

• Team Player

• ERP Implementations

• PeopleSoft Finance/HR

• Analytical Thinker

• Mentor/Coach

• Relationship Building

• Application Support Mgmt

• Software Implementations

• Release Management

• Budget Management

• Problem Solver

• Technology Integration

• Vendor Management

• Production Support

• Business Continuity

• Collaboration

Professional Experience

IT Consultant Current

• Improve and automate IT processes and functions throughout the organization MetLife, New York, NY 2000-2015

Director of Operations

• Led operations, implementations, installations, and support of systems and application software and infrastructure

• Managed technical staff of 100 (onshore and offshore)

• Coached and mentored team members with a focus on professional development resulting in staff promotions

• Acted as point of escalation for resolution of critical support issues

• Automated 10% of production processes using automation software to eliminate human error and improve system availability

• Improved overall uptime in production 10% by managing all intra/internet based application infrastructure (multiple technology platforms)

• Oversaw release management process for all production systems

• Planned and executed disaster recover testing assuring 100% compliance

• Improved overall performance of production applications by 5% by developing, implementing and streamlining processes

• Managed the transition to support process from implementation to ensure active projects are smoothly transitioned from the project team to the support team Director of Application Development

• Managed PeopleSoft Finance upgrade affecting multiple lines of business, and integrating over 200 ancillary systems

• Managed implementations and support of PeopleSoft Financial Systems, delivering all projects on time and within budget

• Supported, engineered, automated and maintained all PeopleSoft applications, Finance, HR, Payroll, Benefits, CRM, Learning, inclusive of development through to production Project Manager

• Implemented and installed PeopleSoft Financial Applications, moving from a legacy system to a state of the art system

• Managed multi-phase implementation of PeopleSoft finance applications comprised of 6 different products over a 3+ year span of time

• Led infrastructure projects moving from one hardware platform to another resulting in both cost and footprint reduction

Comforce Corporation, Woodbury, NY

Manager of Computer Operations and Database Administration

• Managed technical teams of 10 including computer operations, DBA staff and consultants

• Led initial installation and implementation of PeopleSoft HR, Benefits, Payroll and Financial applications

• Supported and maintained all applications and system infrastructure

• Planned, researched, purchased and managed implementation of wide area network solution for over 30 offices nationwide assuring company wide connectivity

• Installed new HP systems and migrated all associated databases and software from legacy systems

• Relocated headquarters data center as part of company wide relocation, ensuring uninterrupted productivity

Additional Related Experience

LaGuardia Shared Services (Syosset and LaGuardia Hospitals) Southside Hospital

• Installed and implemented Hospital Information Systems applications resulting in both a savings in time and dollars

Education

Bachelor of Arts Business Management/IT, New York Institute of Technology, Old Westbury, NY Professional Development

Project Management Program, Stonybrook University, Stonybrook, NY Lean Six Sigma (White Belt)

PeopleSoft Application and Technical Courses

Oracle Database courses

HP Unix courses

Affiliations

Member of Fusion and Financial Customer Advisory Boards at Oracle Corporation Board of Trustees member and Recording Secretary of Midway Jewish Center

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