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Delores D. Green

**** ****** **

Philadelphia, PA 19126 US

Day Phone: 215-***-**** - Ext:

Evening Phone: 215-***-**** - Ext:

Email: ac0ktq@r.postjobfree.com

Availability:

Job Type: Permanent, Telework

Work Schedule: Full-Time

Desired locations:

United States - CA United States - DC United States - DE United States - MD United States - PA

Work Experience:

INTERNAL REVENUE SERVICE

2901 MARKET ST

Philadelphia, PA 19104 United States

05/2011 - Present

Salary: 43,000.00 USD Per Year

Hours per week: 40

Series: 0360 Pay Plan: GS Grade: GS07

TAX EXAMINER TECHNICAN (This is a federal job)

Duties, Accomplishments and Related Skills:

Responsible for examining and reviewing filed tax returns for accuracy. Work with credits and deductions on the taxpayer return to determine primary responsibilities

Examine tax returns to determine if deductions and credits should be allowed.

Work with federal, state, and local governments.

Report any adjustments or corrections tax examiners make to the States.

Determine whether the adjustments affect the taxpayer's State tax liability.

Conduct audits.

Identify taxes payable.

Determine the factual basis for claims for refunds.

Handle simple tax returns filed by individuals.

Perform clerical duties.

Review tax returns and enter them into a computer system for processing.

Contact taxpayer to resolve discrepancy.

Check taxpayers' math and make sure that the amounts they report match those from other sources.

Verify that Social Security numbers match names.

Ensure taxpayers interpret instructions on tax forms.

Make copies of returns and file.

Ensure all deductions are legitimate.

Contact taxpayers by mail or telephone to address discrepancies and request supporting documentation.

Notify taxpayers of any overpayment or underpayment and either issue a refund or request further payment.

Adjust the total amount by assessing fees, interest, and penalties and notify the taxpayer of the total liability.

Work with more complex tax issues, such as pensions or business net operating looses

INTERNAL REVENUE SERVICE

11101 ROOSEVELT BLVD

PHILADELPHIA, PA 19225 United States

09/2010 - 05/2011

Salary: 35,000.00 USD Per Year

Hours per week: 40

Series: 0249 Pay Plan: GS Grade: GS05

CUSTOMER SERVICE REPRESENTATIVE (This is a federal job)

Duties, Accomplishments and Related Skills:

Responsible for acting as a liaison between taxpayer with tax related issues. Assist taxpayers with complaints, collections, errors, answering the clients account questions and for billing, cancellations, and other queries.

Primary responsibilities

Resolve taxpayer complaints via phone, email, mail

Use telephones to reach out to taxpayers and verify account information.

Greet taxpayer warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Act as the company gatekeeper.

Suggest solutions when a taxpayer is confuse about notices

Handle taxpayer incoming calls.

Review taxpayer’s accounts and returns

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals

WORKED IN THE WAGE AN INVESTMENT DIVISION The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. As a Contact Representative you will:

Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;

Address wide range of issues/problems that require unique solutions;

Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

Secure, analyze and protect sensitive personal and financial information;

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

Develop, analyze and evaluate information involving the research of computerized records by accessing multiple on-line database systems.

VOLUNTEERS OF AMERICA

1400 MAIN STREET

Philadelphia, PA 19104 United States

01/2005 - 01/2010

Salary: 24,000.00 USD Per Year

Hours per week: 40

ADMINISTRATIVE ASSISTANT

Duties, Accomplishments and Related Skills:

Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing.

Coordinates and maintains records for staff office space, phones, company credit cards and office keys.

Creates and modifies various documents using Microsoft Office.

Maintain Outlook calendar(s) in current and accurate status.

Coordinate meetings and conference calls as needed or anticipated.

Coordinates travel arrangements as needed.

Answer phones promptly and uses good judgment to prioritize the distribution of messages in a timely manner.

Prepares meeting materials and assists with the development of PowerPoint presentations.

Job description person is responsible for assisting clinical staff with maintaining a professional, warm atmosphere in the Outpatient office. Answers telephone, gives information to potential clients, referral sources and members of the community; greets, schedules and uses Sigmund (electronic medical record) to log clients; collects, records and transfers client fees. Type letters of correspondence, psychosocial history, discharge summaries reports from department of human service. Responsible for filing, mailing, bank deposits and petty cash; inventories and orders all office supplies

Work with the Department of Human Service of Philadelphia

Supervisor: Ms. M. Jones 215-***-****)

Okay to contact this Supervisor: Yes

Education:

CABRINI COLLEGE King Of Prussia, PA United States

Some College Coursework Completed

GPA: 3.0 of a maximum 2.5

Credits Earned: 30 Semester hours

Major: BUSINESS ADMINISTRATION

CHEYNEY UNIVERSITY Cheney, PA United States

Some College Coursework Completed

GPA: 3.5 of a maximum 2.8

Credits Earned: 60 Semester hours

Major: BIOLOGY Minor: BUSINESS ADMINISTRATION

GERMANTOWN HIGH SCHOOL Philadelphia, PA United States

High School or equivalent

Major: BUSINESS COUSES

References:

Name

Employer

Title

Phone

Email

CHRISTINE GREEN CITY OF PHILADELPHIA

ADMINISTRATIVE ASSISTANT

215-***-**** Indicates professional reference

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