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Project Manager, Senior Business system and Process Consultant

Sunnyvale, California, United States
May 31, 2017

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Email: Phone: 732-***-****


Business Process management -IT -Sales Operations

In a fast paced and ever changing workplace, as Senior Business process consultant and certified scrum master, I offer extensive experience in executing complex projects and ensuring delivery of vital business tools on time and within budget.

I thrive to focus on driving results with passion, innovation and a future-oriented vision. My daily tasks include building consensus with users, leading IT and Business development staff.

With 13 years of experience in implementing full software system development life cycle, defining, designing, analyze, documentation, requirements gathering, testing and managing various projects across different sectors and technologies. My specializations are in manufacturing domain and excellent hands on with modules like Supply chain management, Quote to Cash, Procure to pay, Order fulfillment, Strategic Pricing Management, CPQ (Configure, Price, and Quote), Sales enablement, Deal and Opportunity Management, Sales Force.

I am proficient in Oracle ERP applications, Oracle relational database. A trained professional in Six Sigma, Agile Methodologies having good conceptual knowledge on data warehouse, and very comfortable using all Microsoft tools for office productivity.

Professional Experience:

Project Manager, Senior Business system and Process Consultant at HGST, San Jose, CA (Oct 2016 – till date)

Cross selling between Western Digital, San Disk and HGST

Western digital, San Disk and HGST cross selling project will enable Operational Capabilities to capture ‘Incremental Revenue’ and ‘Improved margins’ by selling SanDisk products through the various HGST, Western digital Go-To-Market channels. The project consists of several processes including forecasting, pricing, sales order creation, supply/ demand planning, manufacturing, logistics, revenue recognition, support, warranty, and reporting.


Work closely with Project Manager across the project life cycle for multiple small to mid-size projects (e.g. Business Requirements, Business Process Documentation, Issue, Risk and Action Item Management)

Understand customer needs, provide value based proposals, recommendation to address customer needs

Provide analysis support of existing Order to Cash, Procure to Pay, Forecasting, Demand Planning, Finance (A/R, A/P, Cost Accounting, and Revenue Recognition) and Sales Operations processes.

Thorough Data analysis, Project management, Process flows design, reporting, communications to end users, post go live support and normalization.

Provide support with pain points and root cause analysis to define End State solution design

Work with Cross-functional teams including Finance, Demand planning, Procurement, Accounting, Sales Ops, Manufacturing, Logistics during process workshops, requirements gathering, Training and Business Acceptance Testing in ERP

Participate and document meeting summaries and actions with stakeholders and project team members

Provide scheduling assistance and communications as required for project meetings, working sessions and other project activities

Documented end-to-end process flows involving Forecast to inventory, Procure to pay, Purchasing, Payables, Inventory Management, Supplier Management, Sourcing, Order to cash, Return material authorization, reverse logistics, warranty and support in Oracle ERP environment

Document business requirement, drive user acceptance test, post go live support and maintenance

Document Process flows using Visio, update charts and logs based on meetings and discussions. Level set priority on day today supply chain operational matters, systems issues and drive closure through collaboration and partnership

Involvement in change management, user training and documentation

Have demonstrated knowledge in area of Business analysis & Requirement gathering, implementation support

Troubleshoot and understand decisions made in one unit of the business and its impact up or down stream to prevent issues, define resolutions

Modules: Supply chain Planning, Forecasting, Demand Planning, Inventory, Logistics, Procure to pay, Order to Cash, Transfer Pricing, Standard cost, Order fulfillment, Finance including GL, AR, AP, Tax.

Senior Business system and Process consultant at Restoration Hardware, Corte Madera, CA (March 2016 – October 2016) Supply Chain Operation and Strategy

Project at Restoration Hardware was to consolidate fulfillment of Outdoor furniture for all of the US and Canada at the Dallas Furniture Distribution Center (DDC). The primary drivers of this decision were to provide a single delivery customer experience for Outdoors furniture frames and cushions and to significantly improve the in stock position of Inventory, particularly during the peak Spring/Summer season.


Initiate, analyze, define and document cross-functional requirements, processes, and use cases to support supply chain strategic initiatives. Business partnership to implement and support business and/or systems initiatives

Supply chain Operations team responsible for driving high visibility business and systems initiatives across supply chain areas including order management/orchestration, Merchandising Data Management, Inventory planning & Control, Care centers, distribution centers Logistics operations

Involved in wide range of tactical and strategic initiatives including ERP implementations, small to mid-size projects involving business improvement or business applications changes across merchandising, Procure to pay cycle, inventory planning & control, order fulfillment, Distribution centers, delivery operations, Supply chain finance & customer service

Documented end to end process flows in retail merchandise for Gift card fulfillment, Returns and Exchanges, No charge replacement, procure to pay cycle, Order management, fulfillment, WIP (work in process), transportation/logistics and shipping process in Supply chain, fulfillment/distribution in Retail or consumer goods industry

Worked closely with Finance users to analyze, clean up financial transactions impacting A/R, Revenue, COGS, and Inventory accounts and lead in the definition and implementation of enhanced business processes & changes involving cross functional collaboration, training, implementation and success measurement and adaption

Risk assessment and business impact measurement

Modules: Supply chain management, Order to Cash, Procure to pay (P2P), Inventory management, Finance GL, AR, AP, Tax

Product Manager – Consultant at VMWARE, Palo Alto, CA (Aug 2014 – March 2016)

Subscription delivery platform

Subscription delivery platform (SDP) is the set of new systems, processes and policies developed by VMware to support the Subscription Service Business Model. A large percentage of VMware Subscription sales will involve partners - both Distributors and Resellers. Once the order gets placed from Partner or end customers, Subscription Delivery Platform (SDP) takes over. Here, new processes and systems will click in to fulfill the order for processing and invoicing.


Drive extensive meetings with different business stakeholders to review business requirements, problem statements, and business test scope, test strategy

Designed Quote to cash, Procure to Pay end to end process flows including configuration, set up, billing, receivables, and revenue recognition on SaaS/IaaS based platforms/applications

Impact analysis, cross track business/IT engagements to design, document high level, low level process flows required for documenting business, system requirements and document Business Requirement Document (BRD), process flows, policy, long term solutions

Designed end to end process flows on quote to cash from configuration, product & services pricing, quoting, order fulfillment, invoicing, payment reconciliation, using DMAIC strategy/methodology to improve business processes

Analysis, document functional requirements, resolve business problem statements, work on building dashboards in Salesforce, Partner or Distributor facing Portals and other UI/UX based applications

Experience working on different type of Invoices, Billing, Payment, Suppliers, Account payable set ups and reports

Drive and manage product test cycles like CRP (conference room pilot), UAT (User acceptance test) with Business testers (test timetables, agreed goals and test cycle deadlines)

Provide consultative feedback to management on overall program scope, design level, processes, and product testing and risk/impact analysis

Identify current processes, AS-IS, TO-BE workflow processes, gap analysis

Participate actively in User or business acceptance testing, defect triaging with IT team

Test scope document creation, involve in sign off process from program team & business stakeholders

Identify requirements in the form of change requests to “operationalize” new offerings

Helped Quality engineer, business analysts and with troubleshooting issues and defects resolution

Preparing training materials for end-users training sessions working globally after every major release

Modules: Subscription delivery model, Sales force, customer facing Dash boards and Portals, Oracle Finance GL, AR, AP, Billing, Pricing, Order management, Inventory, Configuration, Quote to cash, Oracle ERP

Project Manager, Senior Business system and Process Analyst - Consultant at CISCO Systems, San Jose, CA (Dec 2012- Aug 2014) Supply chain operations and optimization

The Trade Agreements Act (TAA) was trade compliance requirement for US Government procurement of all “end products”. “End products” are defined as those articles, materials and supplies to be acquired for public use.


End to end business solution includes from new product introduction, pricing of new products in price list, Sales Order capture, demand planning, configuration, scheduling, dispatch, build and pack out

Hands on experience on providing strategic and end to end solution involving Oracle advanced pricing, Bill of material, Quote to cash, Billing, Order entry and fulfillment, configuration rules, product end of life cycle

Worked closely with End users, Business Users to prepare and update Business Requirement document (BRD), Functional Requirement Document (FRD) documenting process, policy, long-term solutions.

Developed extensive end to end process flow designs using Microsoft Visio

Formed detailed User Acceptance testing (UAT), Business Acceptance testing (BAT), managing system level testing during pre-go live and go live period of major releases

Lead project test cycles; prepare test strategy, document test scenarios and use cases, leading UAT/BAT test cycles

Identify requirements to “operationalize” Supply chain process like Inventory segregation, more accurate scheduling, Reduce fulfillment lead time, improved forecasting ability for better demand management

Drive Policy impact assessment with legal and Contracts, Policy, Global Tax and Customs

Modules: Supply chain management, Configuration, Pricing and Discounting, Procure to pay, Quoting, Forecast, B2B Ordering, Quote to Cash, Inventory, Logistics, Finance, Tax

Business Project Manager and Senior Business Process analyst– Consultant at CISCO Systems, San Jose, CA (July 2012- Dec 2012) Strategic Pricing and discount guidance

Strategic pricing and finance team is a group driving strategic requirements improving overall Pricing process which in turn helps in generating more revenues and helps Sales to improvise day to do business. Objective was to enable Sales Discount Guidance capability integrated with Cisco ecommerce portal to be used by the field for deal-specific discount guidance to arrive at the appropriate market pricing, optimize approval escalations and speed up deal cycle time.


Drive extensive meetings, discussions to gather business requirements with cross functional tracks involving Sales force dot com (SFDC), Quoting and Ordering, B2B channel partners, Advanced Pricing and discounting, BOM modules in Oracle 11i and R12 environment

Understand the pricing waterfall and integrate the capability within ecommerce quoting portal and cloud(SAAS) based SFDC to provide a seamless user experience

Impact analysis, cross track engagements to design, document, draw high level and low level flow required for documenting Business requirement document

Worked closely with IT to perform data level analysis, systems flow and review functional specification document

Modules: Quote to Order, Procure to pay, Sales Force, Config, Quote, Order management, B2B partner integrations, Finance, Commerce workspace, Quoting, Advance Pricing and Discounting, Sales Order in Oracle ERP

Project Manager, Senior Business System and Process analyst -Consultant at CISCO Systems, San Jose, CA (April 2009 – June 2012) Sustenance and Optimization (CPQ) –Configuration, Pricing & discounting, Quoting

Sustenance and Optimization (S&O) group is a part of Cisco Pricing and Discounting Org responsible for stabilizing, analyzing, providing short term and long term analysis to critical production issues.


Process re-design, enhancements, changes to customized tools and applications such as List Price Catalog, Pricing tool, pricing work bench

Work extensively on Data mapping, Data analysis, Data integration using excel, executing SQL scripts in Oracle back end systems

Co-ordinate with cross track team like Order management, Quoting, Invoice, Tax to work on end to end solution from Pricing stand point

Experience working on BOM (Bill of materials)

Analysis on data migration projects which includes system level analysis, impact of data to be migrated based on requirements

Worked on Advanced pricing modules in Standard Oracle ERP applications in 11i, R12 version.

Modules: Configuration, Quoting, Promotions, Procure to pay, Pricing and Discounting services, Quoting Standard and Nonstandard discounting, Deal registration process, B2B partner/Distributor integration, BOM (bill of material), Finance, Oracle ERP

Business System Analyst -Consultant at CISCO Systems, San Jose, CA (June 2008- Apr 2009)

Pricelist, Promotions, Currency Enablement in INDIA & BRAZIL


Country Enablement is centered in extending Cisco’s sales model and in-country presence to better meet customers’ expectations for higher levels of accountability, local engagement and global consistency

Required set ups in Oracle ERP to enable new ‘Global Pricelist in INR-INDIA’, ‘Whole sale Pricelist in INR-INDIA’, new ‘Global Pricelist in

REAL-BRAZIL’ and ‘Whole sale Pricelist in REAL-BRAZIL’ for Products, Services, Software and Subscription SKUs. Set ups includes creating new pricelist, modifiers, qualifiers, profile options, pricing formulae, price uplift factors.

Defining Indian currency in INR, Brazilian currency in REAL, Multi Currency Conversion rules, treasury/ Foreign Exchange rates in R12, set up rounding factors and rounding rules

Dynamic formulas in R12 instance to support price calculation for each item type like Products/Software, Services, Subscription and Bundle. Create static list price formulae in Oracle 11i to list price

Modules: Advanced Pricing and Discounting, Procure to pay, Quote to cash, B2B, Oracle Finance, Tax, fixed asset, BOM (bill of material), Supply Chain, Inventory, Order fulfillment, Quote-to-Order, Order-to-cash

Business System Analyst -Consultant at CISCO Systems, San Jose, CA (Sept 2007 – May 2008)

KINAXIS Demand Planning and scheduling

This project is an upgrade in tool Kinaxis basically a Response Management tool. Response Management enables companies to improve customer satisfaction and operating performance by rapidly responding to constant changes in demand, supply and product

Modules: Oracle Application 11i, Demand Planning and Scheduling, Inventory, Oracle Costing, Pricing, Oracle Procurement, Payables

Business System Analyst –Consultant at CISCO Systems, San Jose, CA (Feb 2006 – Sept 2007)

Next Generation Costing and Pricing - Oracle Sourcing implementation in Oracle ERP

Implementation project replacing one of Cisco’s existing, legacy tool COMBAT (Cisco Outsource Manufacturing Business Analysis Tool), with Oracle 11i Sourcing Module.

Modules: Oracle Application 11i, Oracle Costing, Oracle Procurement, Inventory, Spend usage analysis, Procurement, Payables

System Analyst –Consultant at SONY Electronics, India Limited (Aug 2005 – Feb 2006)

Oracle ERP 11i version Upgrade

Upgrade project where client specification was to replace the existing system from Oracle applications: 10.7 to Oracle 11i (11.5.10) without changing Business functionalities. Implementation was performed in core business areas such as Manufacturing, Finance, Planning and Procurement.

System Analyst –Consultant at LG Electronics-INDIA Limited (June 2004 –August 2005)

Oracle ERP 11i Rollout

Implementation project and executed at Client’s Place, Greater Noida Delhi. Replace the existing legacy system with Oracle Apps 11i.


Bachelor of Engineering in Information Technology, INDIA

Scrum Alliance CSM Certified- License ID- 562744

Trained Supply Chain Management professional from Rutgers Business School, New Jersey State University

Trained professional in Six sigma methodology

APTTUS Quote to Cash Certification


Functional Component


Business Applications

Oracle ERP (R12, 11i)


Sales Force, CCW (Cisco Commerce Workspace – Quoting & Ordering portal), ecommerce

Order management system

Oracle-ERP, CW Direct, AS400

Databases RDBMS

Oracle 9i/10/11G/R12


Advanced Pricing and Discounting, Supply chain management, Order fulfillment, Quote to Cash cycle, Inventory

management, Costing, Purchasing, Procure to pay(P2P), iProcurement, iExpense, Payables, iSupplier, Supplier

Business process knowledge

Management, Oracle Sourcing, CPQ (Configuration, Price, Quote)


Oracle ERP module: Accounts Payable, Accounts Receivables, Billing, Revenue recognition, General Ledger

reconciliation, Fixed Asset


Agile, Waterfall, Vanilla, Six Sigma-DMAIC

Productivity Tools/ Applications

Oracle, HP Quality Center, RDBMS, SQL*Plus, TOAD, Microsoft Office including Microsoft Office Visio,

Microsoft word, Excel, Pivots, VLOOKUP, Power-point

Contact this candidate