Sr. Project Management Consultant
Resume:
Rekha Mishra, PMP, ITIL
**************@*****.***
PROFESSIONAL SYNOPSIS
15+ years of IT experience in project management, business process analysis, scope management, configuration management and project implementation for federal government agency, financial and mortgage industry
PMP certified management expert with experience in full life cycle development of software project from requirement to release
Certified in ITIL V3 Foundation course in ITSM. Good knowledge in ITIL incident management, problem management, asset management, change management, service/ help desk management processes
Experienced in building competent liaisons and effectively managing horizontal and vertical communications between executive management, customers, stakeholders and project teams
Expert in designing and developing technical specification of software configuration management using version control tools and process
Proficient in SDLC, Agile and Application Maintenance methodologies
Extensive experience in IT control compliance, quality control, security assessment and working with auditors on providing reports and evidence
Knowledgeable in application development using C, .NET 4.5 Framework, .ASP, C++, Java/J2EE architectures on various platforms and complex databases
Working knowledge of SAP R3 financial functional module
Expert in analytical problem solving, documentation, user training and support
PROFESSIONAL EXPERIENCE
Ariaa Inc., VA June’12 – Current
Senior Project Management Consultant
Managing Division of Applications and Platform Services (DAPS) high- visibility/high-usage applications like Safety and Health Information Management System (SHIMS), Secretary’s Information Management Systems (SIMS FOIA), Civil Rights Complaint Management System (Title VI/VII) and other minor applications under Cloud Application Services (CAS) investment in Department of Labor (DOL). Responsible for implementing the agency’s SDLCM process and deliverables for operation and maintenance, regular enhancement, routine hardware and software upgrades and periodic security control compliance of Office of Chief Information Officer (OCIO) owned and managed applications. Providing project management support and undertaking new enhancement requests to further automate and refine business processes and improve the achievement of operational business objectives.
Lead a team of experienced developers to migrate all OCIO Legacy applications to Windows 2012 environment and fixed non compatible code defects and security vulnerability items
Successfully developed and deployed four major enhancement projects in production to automate business workflow, reports, add new features, resolve long term performance issues
Recommended enhancement need due to technical obsolesce, provided alternative solutions and proposal to the agency for routine hardware and software upgrade
Enhanced Civil Rights Complaint Management System (Title VI/VII) to automate Equal Employee Opportunity (EEO) report to feed data directly from the database
Implemented Audit Web Services for high visibility projects like SHIMS, SIMS, Title VI and Title VII to track end users activities and report suspicious activities to the system owners
For new enhancements, provided cost and schedule estimates, created Functional Requirement Documents (FRDs), project schedules, project plans, and a Requirement Traceability Matrix (RAM) in accordance with DOL SDLCM v4.0
Implemented an Agile methodology to mitigate risk of enhancement failure
Provided weekly status report to the senior management and system owners to review application’s performance, identify risks, discuss new business need and enhancement requirement
Updated project specific documents for OMB IT Dashboard submissions such as an Acquisition Plan, Cost Benefit Analysis (CBA), Cost Model, Operational Analysis, Post Implementation Reviews (PIR) and Evaluate Review for the Investment Management Team.
Supported the Enterprise Architecture team, IT Governance Team and Security Team to comply with new government guidelines and policies and mitigate risks associated with the new enhancements during change process.
Resolve Incident Tickets within Service Level Agreement (SLA) and initiated Change Requests for applications to comply with the agency’s change management process. Increased the overall performance of the team to provide better quality service to the end users. Communicated change request status and implementation to the stakeholders.
Created, updated and maintained project documents like Scope and Approach, Project Charter, Project Plans, Work Breakdown Structure (WBS), Application and System Design, Risk Management Plan, Risk Register, User Acceptance with sign-offs and any other documents required by the agency’s SDLCM.
Managed and remediated outstanding Plan of Action and Milestones (POA&M’s) and closed them in a timely manner.
Decommissioned applications like EPMS 2.0, BizTalk for SHIMS, RAPS, DATS, OCLLE and RMS that are not being used for years due to retirement of functionality or transfer of ownership.
Jen-esis Communications Inc./ Med Trends Inc., MD May’10 – May’12
Project Manager – BSD Projects
Provided Project Management Office (PMO) support to the Department of Labor’s, Office of the Assistant Secretary for Administration and Management (OASAM) projects for development, regular enhancement, operations and maintenance and periodic security control compliance as per government guidelines:
Conduct project meetings with the key stakeholders for requirement gathering sessions, technical presentations, and change control board to understand the business need and process for projects
Develop work breakdown structure (WBS) to ensure adherence to cost, schedule, and scope, developed and documented Cost Benefit Analysis (CBA) to assess current and future needs for BSD projects and identified most viable alternatives using qualitative and quantitative analysis
Develop and update project and change management plans, acquisition plans and operational analysis and Post Implementation Reviews (PIR) for software projects
Establish collaborative working relationships beyond the immediate team (infrastructure, network, change management teams, helpdesk) and manage- stakeholder’s engagement and expectations across 10 different DOL agencies
Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, and monitoring incident tickets in change tracking tool
Freddie Mac, VA Feb’07 – April’10
Change Management and Quality Control Specialist
Supported TCM Quality Control team on testing the key controls for TCM owned Infrastructure Change Management /Deployment processes. Provided change management support to Freddie Mac’s Project Enterprise (PE)/ Finance projects. Ensured project’s compliance with SOX (Sarbanes-Oxley) standards and migrated third party applications (COTS) in version controlling tool, defined baselines for new releases and patches. Supported internal auditors with Discovery of Unauthorized Changes (DUC) and Potentially Unauthorized Changes (PUC) to mitigate quality control failures and generated reports and data from version control tool for compliance reporting
Professionals Resource Group, Inc., VA Oct’06 – Feb’07
Senior Programmer Analyst
Provided change management support to Freddie Mac’s Finance and Corporate (F&C) projects by setting-up new projects in UCM ClearCase and integrated them into the Clear Quest schema. Modified user profiles and security groups using ClearQuest Designer and updated the Schemas. Developed Perl and shell scripts to automate creation of views / vobs projects, protecting projects for required groups, applying triggers
Fiserv eLending Solutions, VA Jan’06 - Sep’06
Senior System Analyst
Supported change management and deployment team on version controlling, build and deployment of the in-house developed software for external clients like Countrywide and Nationwide. Performed deployments on both internal and production environments including administration and maintenance of development, test, production and disaster recovery environments
Regency Technologies Inc., TX July’04-Jan’06
Programmer Analyst
Alien Softnet Technologies Pvt. Ltd., INDIA Jun’01-Jun’04
Software Engineer
EDUCATION/CERTIFICATIONS/SKILLS
MBA (Finance), Patna University, INDIA
Bachelor (Mathematics), Osmania University, INDIA
* PMP from Project Management Institute (PMI) * Platforms/Operating Systems
* ITIL Version 3 Foundation * Change Management Tools
* Unix Administration and Support * Scripting/Scheduling
* Perl Programming * Frameworks
* Certified in SAP R/3 FI Module * MS Office Suite
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