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Sales Supply Chain

Alpharetta, Georgia, United States
May 31, 2017

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Jeff Toeppner

Milton, GA ***** 404-***-****

Client Success Leader Business/Technology Problem Solver and Liaison Innovation Champion and Strategic Decision Maker

Team Player and Trusted Leader that understands data and how to drive benefit to increase sales

General and I/T Functional Management for major Consumer Packaged Goods company. Six Sigma Green Belt Certified Leader with proven experience in leveraging big data to increase revenue and reduce costs

Coach and team leader most recently leading a team solving problems across Supply Chain, Finance, and Franchise Relations, through use of EDI (Electronic Data Interchange), data analytics, and process improvement. National Customer/client facing communicator driven to build relationships, drive innovation, and solve problems

Technologies: MicroStrategy, Teradata, MS Excel, MS Project, MS Access, MS Visio, OpenText, Liaison ALLOY, SAP BW

Solution Building Business Process Automation Data Analytics Team Coach Supply Chain Improvement

Professional Experience


Director, eBusiness Solutions 2012 to 2016

Leader of Coca-Cola’s EDI/B2B capability development and support for United States, Canada, China, Philippines, and Vietnam. Responsibility for up to $10M in annual spend and 50 resources across the United States. Supported National Sales as Supply Chain, Data Analysis, and Order-To-Cash process expert during customer negotiations

Go-To person for hundreds of National Customer relationships and National Sales Support related to Data Analytics, Supply Chain Consultation, EDI, Pricing Exceptions, Master Data, Credit issues, and Order to Cash

Developed and led strategic projects using data to provide business benefits including: Pricing contract compliance, Identification of Revenue opportunities, Market share analysis, Scan/Sales data for better orders, Master Data discrepancies between Coca-Cola and Customers, Improved order/delivery frequency, and many more

Enabled EDI implementations to automate thousands of business processes across the enterprise. Grew automated transactions over 60% over four years while keeping spend flat generating millions in savings for clients

Created 3-year strategy for direction of future technology, team design, and outsourcing of strategic capability that will save over $3M per year

Drove team engagement and innovation through Hackathon and Startup Weekend events resulting in low turnover and a highly-energized team solving problems for the world’s most recognized brand

Director, Customer Business Transactions 2007 to 2011

Business Development and team leader in a role designed to search out problems in the National Customer Order-To-Cash space and obtain funding to solve those challenges

Developed big data visibility SaaS solution (for Pricing Exceptions) to save millions of dollars in waste researching discrepancies and payment deductions with major national customers while driving better customer relationships

Project Management of Consolidated Invoicing capability to solve Order-To-Cash challenge in Specialty Retail channel creating over a Billion dollars in revenue while reducing costs from previous supplier by over 80%

Obtained funding necessary to build all solutions and delivered against plans while creating governance and prioritization process for each effort with associated communication and change management plans

Jeff Toeppner Page Two

Business Process Manager 2003 to 2007

Business Development and leader of a small team in a role designed to search out problems in the National Customer Order-To-Cash space and obtain funding to solve those challenges

Researched and leveraged all available data to create a contract compliance monitoring tool used across major National customers resulting in vendor of the year from a major Hospitality customer, reduced risk of litigation to zero, and increased revenue of approximately $4 Million per year in highly competitive channels

Developed first automated customer ordering process for the Coca-Cola system in the United States with major National Convenience chain resulting in achievement of vendor of the year, reduced costs, and increased sales

Innovatively solved the Order-To-Cash process with major Electronics retailer through collaboratively solving business process challenges resulting in nomination for an award from GS1 on innovative use of standards

COCA-COLA ENTERPRISES, INC., Atlanta, GA 1993 to 2002

Manager, National Customer Initiatives, July 2001 – December 2002

Corporate e-Business Project Manager, March 1998 – June 2001

Atlanta Division eCommerce Coordinator, August 1997 – March 1998

Eastern U.S. Group Accounting Specialist, April 1997 – August 1997

Corporate Implementations Analyst, March 1996 – April 1997

Sales Center Office Manager, February 1994 – March 1996 (Kalamazoo, MI and Traverse City, MI)

Michigan Division Accounts Payable Supervisor, April 1992 – January 1994 (Lansing, MI)

Varying levels of increasing responsibility in Finance, Operations, and Sales Support roles.

Created Night Delivery process that worked for Coca-Cola and Major National Supermarket customer resulting in reduced costs and customer satisfaction

Provided first dashboard level reporting solution for Eastern Group organization bringing key business indicators to the people that needed it to run our business effectively

Developed vending analysis to determine most profitable equipment placements across state of Michigan

Led education program for over 400 salespeople for Finance for non-Financial managers

Additional Experience and Outside Activities

FOX SPORTS and TURNER SPORTS – Freelance Production Assistant (1997 to 1998)

Production assistant for broadcast of Atlanta Braves games: stage management, statistics, interviews and talent support

Board Member – Treasurer, Cambridge Basketball Feeder Program (2015 – 2017)

Board Member – Secretary (Conexxus) Convenience Retail Technology Body (2014 – 2016)

Member – Atlanta Process Executives Roundtable (APER)

Presenter – Technology Association of Georgia (TAG), National Association of Convenience Stores (NACS), Association of Internal Management Consultants (AIMC)

Volunteer – Youth sports coach (Baseball, Basketball, Football, Lacrosse)


Bachelor’s Degree in Financial Administration (BA) MICHIGAN STATE UNIVERSITY, East Lansing, MI

Six Sigma Green Belt, COCA-COLA COMPANY, Atlanta, GA

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