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Customer Service Human Resources

Location:
Charlotte, North Carolina, United States
Posted:
May 31, 2017

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ROBIN BROWN

**** ***** **. *********, ***** Carolina, 28206 843-***-**** r ac0krk@r.postjobfree.com

WORK EXPERIENCE

Bonney Staffing Center Salisbury, NC

Staffing Supervisor April 2016-Present (Promotion) Work closely with clients to ensure that the proper temps are placed within the company. I am r esponsible for recruiting, screening, and placing qualified applicants at a particular client site in the area, as well as other administrative duties. Most of my days are spent doing client site check-ins, orientations, assigning qualified candidates and working together with client management staff to resolve any issues.

● Supervise and direct a staff of over 100 employees in multiple locations.

● Develop and maintain a partnering relationship with client management and efficient open lines of communication.

● Understand job descriptions and requirements of the client in order to provide quality employees needed by clients.

● Communicate with client management daily to insure needs are being met and maintain employee numbers to meet production.

● Recruit, screen, and maintain a pool of qualified applicants b y using a variety of sourcing options (advertising, job boards, etc.) to meet client staffing requirements.

● Orient temporary associates to client work environment.

● Monitor and track attendance daily.

● Provide employee performance evaluations, disciplinary actions and counseling.

● Provide employee recognition.

● Respond to employee inquiries and issues.

● Interacts with client contacts prior to sale or placement to understand the client’s internal hiring process and to obtain a job description for the position.

● Observes on site to define the position, if a job description is unavailable.

● Communicates regularly with client after placement to insure success. Makes quality calls to end-user Supervisors.

● Identifies and resolves client/applicant discrepancies by doing things such as counseling temporary employees, administering disciplinary actions, or terminating the employment relationship. Talent and Training Coordinator August 2015- April Work closely with the Staffing Supervisors to manage talent and provide the Staffing Supervisor with relevant information pertaining to an applicant( s ) eligibility for employment. As the TTC I’m responsible for making and recording all employment verification calls, facilitating new employee orientations consisting of performance, conduct and safety policies, and also assists in developing and implementing a recruitment strategy to meet adequate staffing demands.

● Facilitate on-site interviews with the objective of enhancing candidate experience and upload video for viewing purposes of the client.

● Onboarding new temporary employees.

● Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

● Ensure accurate record keeping of all recruiting activities in the applicant tracking system. (Avionte)

● Launch background checks, conduct references and perform proper follow-up with recruiter and/or candidate.

● Process, verify, and maintain personnel related documentation, including staffing, recruitment, and training.

● Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve document and records.

● Provide clerical support to other departments.

● Effectively communicating through written and verbal contact with employees and colleagues.

● Assisted customer service with inbound and outbound calls regarding all HR inquiries.

● Communicate via email or phone with candidates for follow-up on interview confirmations and offer letters.

● Inform job applicants of their acceptance or rejection of employment. Target Corp. North Charleston, SC

Human Resource Assistant September 2008 - June 2015 Performance-driven administrative professional with strong organizational, customer service, and communication skills. Multi-disciplinary industry expertise with emphasis in records management, payroll processing and the ability to independently plan and direct business affairs. PC Proficiency in MS Word, Excel and PowerPoint.

● Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

● High-impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members, and top-tier executives.

● Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

● Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

● Audit company and employee files to ensure that they were within state regulations/compliance.

● Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

● Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports.

● Made salary adjustments and managed contract renewals and promotions.

● Assisted customer service with inbound and outbound calls regarding all HR inquiries.

● Provide clerical support to other departments.

● Process payroll information.

● File and retrieve corporate documents, records, and reports.

● Explain company personnel policies, benefits, and procedures to employees or job applicants.

● Facilitated all new employee orientations to foster a positive team attitude.

● Process and review employment applications to evaluate qualifications or eligibility of applicants.

● Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

● Select applicants meeting specified job requirements and refer them to hiring personnel.

● Inform job applicants of their acceptance or rejection of employment. Instock Team Lead August 2007 - September 2008

Using a hand held computer I scan all items that are out of stock on sales floor, bring these items from the backroom to the floor, and fill them in the proper place on the floor. I also change counts on items to maintain inventory integrity. All of this being done while training and running a team of five (5) Team Members on the process and all of its constant changes due to the process being new to the company.

● Target Interviewed job candidates and made staffing decisions.

● Assigned employees to specific duties to best meet the needs of the store.

● Instructed staff on appropriately handling difficult and complicated sales.

● Hired, trained and evaluated personnel in sales and marketing.

● Examined merchandise to verify that it was correctly priced and displayed.

● Scheduled and led weekly store meetings for my team.

● Answered questions regarding the store and its merchandise.

● Greeted customers and ascertained customers' needs.

● Stocked shelves and supplies and organized displays.

● Organized racks and shelves to maintain the visual appeal of the store. Guest Service Team Lead March 2002 - August 2007

Lead a fast, fun and friendly checkout team of about 30 cashiers and sometimes more depending on the season. Interviewing and training new team members to quickly and accurately scan, bag all items and collect payment while having a fast, fun and friendly demeanor. Acted quickly to resolve guest concerns and managed team schedules. While maintaining checkout traffic and a clean, great-looking store; I have crossed trained and worked in other areas of store as needed.

● Target Interviewed job candidates and made staffing decisions.

● Counted cash drawers and made bank deposits.

● Assigned employees to specific duties to best meet the needs of the store.

● Hired and trained over 100 new staff members.

● Trained, coached and mentored staff to ensure a smooth transition of all new policies and work relationships.

● Greeted customers in a timely fashion while quickly determining their needs.

● Responded to customer questions and requests in a prompt and efficient manner.

● Completed all cleaning, stocking and organizing tasks in assigned sales area.

● Built relationships with customers to increase likelihood of repeat business.

● Held team members accountable for completing position training. EDUCATION

Garrett Academy Of Technology North Charleston SC

High School Diploma, Jun 1998

● Health Science

University Of Phoenix Columbia SC

Bachelors of Science, Jun 2013

● Health Administration

Additional Skills

● Human resources management

● People-oriented

● Customer Service

● Workload planning

● Outlook

● MS Office Power Point

● MS Office Excel

● MS Office Word

● Maintains confidentiality

● Human resources audits

● HR policies and procedures expertise

● Organized and attention to detail



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