Kelly Ann Calkins
**** ****** **** ***** ******, MI 49085 Cell: 269-***-**** **********@*****.*** Objective
A growth position in an office environment that leverages my gifts for leadership, customer service and communication while offering increasing managerial responsibilities. Education
Lake Michigan College
Business Administration
Experience
Leadership and Customer Service
Production Control Assistant Manager (Ameriwood)
Manage Inventory for pre and post production
Receive and plan materials for customer orders
Audit manufacturing and materials for variances
Expedite materials for production when needed
Balance inventory versus bill of materials for on time manufacturing
Release completed orders for customer shipping
Update Master Production Schedule to reflect priorities
Enter product structure, bill of material and routings for new units in XA
Key in shop activity for warehouse
Customer Service Representative (Lovella)
Managed store, scheduled shift coverage, helped with buying decisions and tallied payroll.
Created a “Wow” customer service experience for each client – including those who came in with complaints
Led the St. Joseph Lovella Fashion store as the associate with the highest sales
Designed and implemented eye-catching window displays to draw in customers
Recorded inventory, received shipments and determined pricing for the clothing, jewelry and handbags in a 1,000 square-foot merchandising space.
Rang up sales, maintained a cash register, and prepared bank deposits for a store with over $2,000 in sales per day
Employment History
Ameriwood Industries, Dowagiac, MI 2013-current
Lovella Fashion, Saugatuck, MI, 2009-2012
Lovella Fashion, Saint Joseph, MI, 2008-2009
Sawyer Garden Center, Sawyer, MI, 2007
Relevant Knowledge and Skills
Basic business and accounting ethics, by virtue of college-level classes in Business, Accounting and Organizational Behavior
Computer proficiency, including Microsoft Office Suite, MAPICS (Manufacturing, Accounting and Production Information Control Systems), Infor XA (Manufacturing software)
Proficient with standard office equipment, including multi-line telephone systems as well as copy and fax machines, FedEx