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Sales Technical Support

Appleton, Wisconsin, United States
May 31, 2017

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DANIEL R. LA FOND 920-***-****

A sales and management professional with over 25 years experience in sales, manufacturing, management, mechanical design, and account management. Exceptionally skilled in personnel relations, operations management, business development, project planning and execution.


Independent Sales Associate

12-2014-present Pro-Vantage Products, Green Bay, WI

Pro Vantage Products LLC is a full service distributor engaged in planning, product sales, and installation of industrial and commercial specialty products.

Contact manufacturing engineers and production managers to promote and sell Industrial Products for safety and material handling, efficient lighting, and improved ergonomics.

Metalworking Sales Associate

9-2014 – 12-2014 MSC Industrial Supply, Sacramento, CA

MSC is a leader in the sales of industrial supplies and machine tooling.

Made sales calls to an established customer base in the Northern California for industrial products and machine tools. Consistently exceeded sales goals resulting in additional commissions.

Midwest Region Sales Manager

9-201*-*-****: Mid Valley Industries (MVI), LLC, Kaukauna, Wisconsin

An ISO 9001 certified machine shop specializing in high precision machining and production part design/fabrication. Industries serviced include (but not limited to); mining, oil/gas, power generation/transmission, fluid power, nuclear, marine and paper.

Developed strategic territories throughout the Midwest with the VP of sales.

Specialized in retention of existing customer base, improved customer confidence and satisfaction.

Responsible for seeking out new business opportunities throughout Midwest territories.

Successfully competed for new contracts by aligning client goals to MVI's machining and manufacturing strengths/specialties.

Generated outreach and improved relations through strategic meetings, plant tours and marketing experience.

Outside Sales Representative

1-2006 -9-2013: Baum Machine Inc., Appleton, Wisconsin

A full service machine shop providing custom-designed solutions and innovative industrial products. Specialized in very large and complicated design/fabrication machining (paper machine roll grinding, naval rudder stock, etc.)

Promote the sale of custom specialty machines, provided on-site reverse engineering of parts on legacy machines, and selling services for new/replacement components.

Developed successful relationships with key personnel in paper mills throughout the Midwest resulting in new business opportunities and higher volumes with existing customers.

Specialized in researching and identifying key industries suited to Baum's strengths as a contract machining service.

Analyzed the root cause of declining client volumes to reconcile issues related to client retention and satisfaction.

Promoted and organized customer team-building events to build quality customer relationships.

Technical Service Representative

1998-2006: Voith Paper (formerly SCAPA Rolls), Neenah Wisconsin

Providing advance roll covers, roll servicing, and machining to the paper industry.

Provided on-site inspection of client paper machines throughout the Midwest.

Generated detailed project proposals and analysis reports highlighting client requirements for mechanical repairs along with recommendations for preventative servicing.

Experience as a representative regarding daily interfacing with customers and project tracking.

Experienced in evaluating and assessing project proposals/quotes as well as following up proposal requests.

Assisted with project coordination and evaluation of contract changes (pricing, delivery, etc.).

Program Manager

1996-1998: PLEXUS, Neenah, Wisconsin

A global leader in contract circuit board design and manufacturing.

Responsible for total account management including; project schedule development, customer interfacing and coordination, new product development planning, and adjustments to existing production projects.

Oversaw project account finances, quality control of client production project, and shipping/delivery logistics.


Assembly Director

1985-1993: Paper Converting Machine Company, Green Bay, Wisconsin

A leading manufacturer of converting equipment for the paper, film and foil industry

Department director of flexographic press department manufacturing responsible for over 40% of major machinery revenue sales.

Managed the construction of machinery including; scheduling, assessing specifications, interpreting technical machine drawings, testing, and special equipment purchasing.

Lead a group of 30 employees from initial project planning (i.e. GANT) through project execution and final testing.

Successful introduction of new methods of machine construction and significant improvement in estimating.

Authored project proposals for capital equipment expenditures.

Serviceman Coordinator

1983-1985: Paper Converting Machine Company Green Bay, Wisconsin

Responsible for coordinating field service trips to customer locations, preparing quotations, and

providing technical support for road service personnel and customers.

Supervised up to 25 people.

Managed domestic and international start-ups of standard and prototype machines

Provided timely and accurate technical support for diverse production problems in the

field that resulted in the satisfaction and maintenance of strong customer base.


1981-1983: Paper Converting Machine Company Green Bay, Wisconsin

Responsible for developing manufacturing schedules and expediting orders.

Successfully coordinated daily procurement and transportation of components required to resolve machine failures in the field.

Investigated design and issued components for filed changes/rebuilds for diverse converting machinery.

Mechanical Assembler

1974-1981: Paper Converting Machine Company Green Bay, Wisconsin

Responsible for assembling intricate units and performing limited machining. Perform machine adjustments to facilitate precision substrate handling and output.


1993-1996 University of Wisconsin – Green Bay

Graduated: Dec. 1995

Major: Business Administration Management

Minor: Political Science

References Available on request


Skiing, Kayaking, Native American Teachings, SCUBA Diving, Exploring Nature, Touring Motorcycles, Fly Fishing, Swimming, Healthy Food

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