Quality Assurance Engineer

Dominic O. Ugbedah

Metro Atlanta Area

Phone: 678-***-**** ac0kou@r.postjobfree.com linkedin.com/in/dugbedah

OBJECTIVE

Experienced, customer focused Quality Assurance Engineer seeking Product Quality Engineering positon to utilize my experience, training, and the lessons learned in software Quality to fulfil my passion for customer satisfaction while contributing to company’s profitability through product quality and reduce Cost of Quality (CoQ).

EDUCATION

M.S., Quality Assurance Engineering Southern Polytechnic State University – Marietta, GA

B.S./M.S., Metallurgical Engineer Zaporizhzhya National Technical University – Zaporizhia, Ukraine.

PROFESSIONAL EXPERIENCE

AT &T (Contract) – Atlanta, GA February 2016- December 2016

Project Manager

Quality and Customer advocate, directed and managed resource to ensure quality delivery, reconciled conflicting stakeholder interests, evaluated risks, and removed impediments to project efforts on 3 projects simultaneously. Successfully managed AT&T Business Fiber (ABF) and Fiber broadband services (FBS) software projects, ensured overall success of enterprise app development and test efforts.

Worked with the lead project Manager(LPM) to plan, direct and control project objectives: planning, engineering, QA/QC, scope, schedule, and budget.

Managed client’s relationships and coordinated activities on various projects with project team, customers and subcontracts.

Worked with development and test team to perform root cause analysis of customers’ field defects/issues

Identified appropriate teams, lead and directed resources to ensure successful development and testing.

Scheduled/attended project meetings, prioritized tasks, reviewed assignment to ensure they were fully performed base on requirements

Organized and ensured support teams were prepared to support projects by execution dates.

Led issue/triage calls and ensured App Teams prioritized critical issue for a timely resolution and where needed, escalated blocking issues and defects to the management teams.

Prepared/reported metrics as requested other than what is being published to ensure transparency

Cisco Systems Inc – Lawrenceville, GA October 2012- August 2015

Engineer QA/Test Engineer

Performed Software Quality Assurance tasks in waterfall and agile environment for complex Cisco solutions for Verizon, IPTV STB for Shaw and Cogeco, and for Cox Mobile application for IPad, IPhone, Android tablets and PC/Mac.

Analyzed requirements and user stories for completeness, accuracy; uncovered gaps and recommended changes leading to reduction in rework.

Worked with geographically dispersed cross functional team to develop test strategies, plans, scenarios, and E2E test cases for Application with high test coverage

Organized customer site visit and incorporated lessons learned in design changes which resulted in customer satisfactions.

Performed API, UI and E2E test for various VOD components, uncovered UI design deficiencies, recommended and negotiated changes which resulted in customer acceptance and satisfaction.

Performed customer root cause analyses and worked with Apps teams on issue resolutions.

Initiated remote test with sling box and negotiated its usage for Settop box E2E testing which lead to 60% reduction in travel while providing test team with a 24/7 access resulting in on time test delivery.

Utilized various test methods, exploratory, regression, functional for UI and back end tests for PVE that ensured product accessibility/integrity

Wrote defect reports in Jira, QAC, ALM; maintained defect triage; liaised with external customers (e.g. Verizon, Cox) on priorities and partnered with internal teams to troubleshoot, verify, track and fix bugs.

Attended daily agile scrum meetings, worked with onshore and offshore team to resolve quality issues.

Volunteered extra travels to customer sites to assist the team complete tests on schedule

created defects, analyzed test results, wrote final test report for the management visibility.

Analyzed requirements and developed user UAT Test cases used for customer Lab acceptance criteria.

Motorola Mobility – Lawrenceville, GA August 2007- August 2012

Senior Staff QA/Test Engineer

Performed systems, integration and UI tests on Motorola cable set-top boxes. Integrated Motorola set-top firmware with third-party applications and trained offshore team on policies/process. Perform incident and problem management functions and support SeaChange video services platform and applications.

Successfully integrated Motorola firmware with Rovi Echo and Passport version 3.6 applications and IPG server 3.6 in Linux environment from conception to field deployment without slippage.

Wrote product functional and test requirements for Rovi Echo/passport version 3.6 and 3.7

Analyzed requirements, created test strategies, test plans and test suites, tested and report defects

Performed E2E network traffic and bandwidth analysis, set-up and debugged complex test environments containing Audio, Video, RF, PVR, VOD, IPG, EBIF and networking sub components.

Dish Network/ Echostar Technology – Atlanta, GA September 2000-July 2007

Test Lead / QA

Led 13 technicians in set-top box (MPEG2 and first-generation MPEG4) software quality assurance and testing in satellite set-top box software development environments from prototype development to field deployment. Ensured process/policies are followed; documents procedures, and provided quality reports.

Partnered with hardware/software teams on test design, bugs verification, tracking, and elimination.

Escalated serious issues to the QA and project managers before schedules were adversely affected.

Validated software development results against requirements and design specifications.

Assigned, monitored, and ensured timely test completions and test reports for software releases.

PRIOR WORK HISTORY

Lead Q/A Engineer: Kerch Ship Repair & Services Factory, Ukraine;

Led casting quality assurance and performed process improvements in a carbon steel foundry shop. Analyzed and performed process mapping, defects analysis and redesign.

Inspected, audited and Accepted/rejected incoming molding materials and supplies

Supervised production of sand mold, core making process, storage and usage

Performed root cause analysis for cast defects, and recommend design modification

Designed sampling, inspection, data collection, documentations and reporting methods and provided reports on product quality

Senior Heater, Ajoakita Steel Company LLC, Ajaokuta, Nigeria

Supervised preheating furnace operation for bar, rib-bar, T-bar and wire rolling mill in an integrated steel plant:

Charged, heated and discharged billets to rolling stands in a light section rolling mill

Monitored and controled working beam furnace charging and heating

Monitored and adjusted output of control gas/oxygen ratio.

Supervised furnace heaters employees and Train new associates

TECHNICAL SKILLS

Quality

ISO/IS 9001, Pareto chart & Analysis, Histograms, Cause & Effect Diagrams, Cpk, Data Analysis, FMEA, Gage R&R, SPC, TQM, fishbone diagrams, Six Sigma, Kaizen, JIT, Lean Six Sigma, Manufacturing, DMAIC, 5Why

Skills:

Communications, collaboration, Negotiations, Analysis, Organizing, Team lead, Motivation, coaching, Validation, Process Improvement, Risk Analysis and management, Technical Writing / Editing, Software quality &Test, Application Test, Agile/Scrum, Test Planning, Client/Server; Selenium, SQL

Test Tools:

SOAP UI, JSON, WSDL, HP ALM, QAC, HPQC, JIRA, Rally, AOTS, Clarify, PRISM, PMATT, Test Centre, Wireshark, Bugzilla, SOASTA, REST/SOAP;

TCP/IP:

TCP/IP protocols DNS, DHCP, SMTP, SNMP, HTTP, FTP.

Software:

MS Suite (Word, Excel, Power Point, Project, Outlook); Linux, Minitab.

CERTIFICATIONS

* Professional Scrum Master (PSM) *Professional Scrum Product Owner (PSPO)

* Six-Sigma Green Belt – ASQ *Diploma Project Management- Alison, 2016

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