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Customer Service Representative

Myrtle Beach, South Carolina, United States
May 31, 2017

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Regina Cabbagestalk

*** ***** ****** ********, ** 29201 803-***-****

Capabilities Profile . . .

Dedicated Customer Service Representative motivated to obtain customer satisfaction and contribute to company success. Proves ability to establish rapport with clients and exceed sale quotas. Reliable and driven, with strong time management and prioritization abilities. Insurance

Service Oriented Microsoft Office


Claims Questions



Conflict Resolution


Problem Solver

Courteous Demeanor

40+ wpm

Team Player

Organization Skills

Call Center

Selected Accomplishments . . .

• Conferred with customers by telephone to provide information about health insurance premiums or services, took or entered orders, canceled accounts, or obtained details of complaints and forwarded to supervisor.

• Provided customer service to individuals interested in buying magazine subscriptions and entering information in sweepstakes, while also, answering customers' questions about products, prices, availability, or credit terms

• Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer system in a timely manner

• Sorted and filed correspondence and performed miscellaneous clerical duties, such as answering correspondence and writing reports

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answered telephones, directed calls, and took messages

• Determined charges for services requested, collected deposits or payments, or arranged for billing

• Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken

Experience . . .

Customer Service Representative Teleperformance Columbia, SC Sales Associate Think Direct Marketing (Work From Home) Clearwater, Fla Administrative Assistant Blue Cross/Blue Shield Columbia, SC Customer Service Rep Kelly Services Columbia, SC

Education . . .

Associates in Applied Science

Computer Information Systems, Passaic County Community College, Patterson, NJ

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