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Customer Service Air Force

Columbus, Ohio, United States
May 31, 2017

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COLUMBUS, OHIO 432**-***-*** 7552


Dedicated team player with history of high performance, responsibility and reliability

Persuasive, engaging communicator with diverse populations

Extensive administrative background

Demonstrated marketing ability to promote services with multiple providers and agencies

Unique perspective developed from years of service in the United States and abroad

Relevant Experience

Whole Foods Market July 2014-August 2016

Dublin, Ohio

Customer Service/Cashier

Consistently recognized for customer service excellence by “secret shopper” program

First choice to represent department at all store special events and promotions

Recognized by store leadership for efforts as part time employee for surpassing full time members in fundraising contributions

Store representative/ enthusiastic supporter for numerous community outreach projects

Marden Companies/Polaris Physical Therapy January 2000-August 2012

Columbus, Ohio

Office Manager

Responsible for scheduling physical, occupational and speech therapy for outpatient rehabilitation service

Prepared all correspondence to insurance companies justifying additional coverage. Outstanding success rate.

Coordinated clinician schedules with patient volume to optimize productivity without compromising patient care

Verified insurance coverage and ensured treatment was within insurance parameters

Trained and oriented administrative staff for 2 geographically separated clinics on all components of office management

Performed/supervised all aspects of patient billing: managed insurance claims filing, entry of payment data

Reimbursement maximized through accurate coding

Patient Satisfaction Surveys consistently rated services “Outstanding”

Led marketing activities: Open Houses, Print Campaigns, Training Days

Coordinated educational in- services to enhance professional development

Maintained inventory levels, scheduled maintenance of clinic equipment, purchased supplies

Other Experience

Columbus Customhouse Brokers

Columbus, Ohio November 2012-December 2013

Customer Service

Provided daily customer service and timely updates regarding international shipments entering the United States

Track/trace shipments from several overseas locations via numerous database programs

Follow up via email/phone with international partners and stateside partners on issues impacting customs clearance

Process import security declarations to US Customs via an automated broker interface system

Generate, file, and maintain up to date and accurate records, reports and shipment documentation to ensure all US Customs requirements are met and timely entry of shipment is accomplished

United States Air Force Washington, DC November 1979-December 1995

Major (Retired) United States Air Force

Directed activities related to materials procurement and logistics management for aviation repair and spare parts for all military branches. Executive Officer stateside and abroad, coordinating all aspects of administration for operations and base support.


National University

San Diego, CA

Master of Arts, Management

Southern Connecticut State University

New Haven, Connecticut

Bachelor of Arts, Psychology


Terri Johnston

Whole Foods Market

3670 W Dublin-Granville Rd

Columbus, OH 43235


Marsha Fechter

2055 Bryton Dr

Powell, OH 43065


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