MARY L. WILLEFSKY
COLUMBUS, OHIO 432**-***-*** 7552
Qualifications
Dedicated team player with history of high performance, responsibility and reliability
Persuasive, engaging communicator with diverse populations
Extensive administrative background
Demonstrated marketing ability to promote services with multiple providers and agencies
Unique perspective developed from years of service in the United States and abroad
Relevant Experience
Whole Foods Market July 2014-August 2016
Dublin, Ohio
Customer Service/Cashier
Consistently recognized for customer service excellence by “secret shopper” program
First choice to represent department at all store special events and promotions
Recognized by store leadership for efforts as part time employee for surpassing full time members in fundraising contributions
Store representative/ enthusiastic supporter for numerous community outreach projects
Marden Companies/Polaris Physical Therapy January 2000-August 2012
Columbus, Ohio
Office Manager
Responsible for scheduling physical, occupational and speech therapy for outpatient rehabilitation service
Prepared all correspondence to insurance companies justifying additional coverage. Outstanding success rate.
Coordinated clinician schedules with patient volume to optimize productivity without compromising patient care
Verified insurance coverage and ensured treatment was within insurance parameters
Trained and oriented administrative staff for 2 geographically separated clinics on all components of office management
Performed/supervised all aspects of patient billing: managed insurance claims filing, entry of payment data
Reimbursement maximized through accurate coding
Patient Satisfaction Surveys consistently rated services “Outstanding”
Led marketing activities: Open Houses, Print Campaigns, Training Days
Coordinated educational in- services to enhance professional development
Maintained inventory levels, scheduled maintenance of clinic equipment, purchased supplies
Other Experience
Columbus Customhouse Brokers
Columbus, Ohio November 2012-December 2013
Customer Service
Provided daily customer service and timely updates regarding international shipments entering the United States
Track/trace shipments from several overseas locations via numerous database programs
Follow up via email/phone with international partners and stateside partners on issues impacting customs clearance
Process import security declarations to US Customs via an automated broker interface system
Generate, file, and maintain up to date and accurate records, reports and shipment documentation to ensure all US Customs requirements are met and timely entry of shipment is accomplished
United States Air Force Washington, DC November 1979-December 1995
Major (Retired) United States Air Force
Directed activities related to materials procurement and logistics management for aviation repair and spare parts for all military branches. Executive Officer stateside and abroad, coordinating all aspects of administration for operations and base support.
Education
National University
San Diego, CA
Master of Arts, Management
Southern Connecticut State University
New Haven, Connecticut
Bachelor of Arts, Psychology
References
Terri Johnston
Whole Foods Market
3670 W Dublin-Granville Rd
Columbus, OH 43235
Marsha Fechter
2055 Bryton Dr
Powell, OH 43065