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Sales Customer Service

Location:
Miami, Florida, United States
Posted:
May 31, 2017

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Profile

A dynamic, competitive freight industry management professional with over 25 years’ experience in Sales and Logistics. Imaginative and innovative individual with proven management, sales, marketing and business development skills. Broad-based experience in Freight Forwarding, NVOCC, and carrier environments. A history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements. Able to identify areas of strength and weakness and implement company policies, standards, changes in operation and systems that optimize productivity.

Experience

VP Sales & Marketing, Equipsa; Doral, FL 2014 - Present

Responsible for Sales and Marketing for an NVOCC/ Consolidation Company in the Caribbean, Central and South America Territories.

Duties:

•Lead the sales and marketing team in all efforts to increase income, both through existing sources and developing new streams of ideas.

•Setting up and maintaining offices overseas, as well establish relationships with agents in other countries.

•Directing the process of assigning territories, budgets, revenue goals, and commission plans for the local sales team and the ones overseas.

•Responsible for both field and inside sales personnel and directs the territories sales teams to achievement of sales, revenue, and budgets targets.

•Hiring necessary sale personnel.

•Rate negotiation with companies such as airlines, trucking and ocean carriers.

•Establishing pricing, procedures, and sales guidelines.

•Traveling overseas to visit agents and customers.

•Preparing reports and data analysis.

•Attending and organizing Industry shows.

•Managing a currier company.

• Media buyer (radio and print). Social Media Marketing, email marketing, and graphic design.

Account Executive, Seafreight Agencies; Doral, FL 2008 - 2014

Managing the Eastern Caribbean territory for an Ocean Carrier company.

•Visiting local clients on a daily basis.

•Rate and contract negotiations with clients.

•Preparing and analyzing weekly and monthly sales reports.

•Managing agents overseas.

•Developing and putting in place sales strategies for my territory.

•Attending Industry shows.

•Meeting monthly, quarterly and yearly sales quota.

•Market development.

•Travel overseas.

•Generating sales leads.

•Cold calling sales.

Owner, Sangar International; Doral, FL 2002 - 2008

Managing a Freight forwarder company.

•Ensuring the efficient running of administration and office procedures.

•Formulation of the overall strategy, ensuring delivery of revenue and profit growth, and implementation of the freight management activity.

•Negotiating with shipping lines for good terms, rates and conditions.

•Handling large accounts.

•Building strong network of overseas partners and agents worldwide.

•Personnel management and training.

•In charge of supervising customer service and logistics.

•Rate negotiation with customers and vendors.

•Traveling overseas.

•Managing all process of documentation and license compliance.

•Accounting, billing, credit and collections.

•Motivate and drive the group for achieving set targets

Account Executive, King Ocean Central America; Doral, FL 1997 - 2002

Account Executive for Ocean Carrier. Managing the Central America territory.

•Visiting local clients on a daily basis.

•Rate and contract negotiations with clients.

•Preparing and analyzing weekly and monthly sales reports.

•Managing agents overseas.

•Developing and putting in place sales strategies for my territory.

•Attending Industry shows.

•Meeting monthly, quarterly and yearly sales quota.

•Market development.

•Travel overseas.

•Generating sales leads.

•Cold calling sales.

Import and Export Manager, Vimari Corp 1987 - 1997

•Setting up procedures.

•Following all customs formalities for import, exports and bonded cargo.

•Hazardous Material certified.

•Communicating with external authorities / agencies involved in the process of clearing and forwarding shipments.

•Communicating with domestic and international customers to provide information.

•In charge of inventory control.

•Coordinating shipments with customers and vendors.

Education

Miami Dade College, Miami, FL - A.S. Arts and Science

Miami Dade College, Miami, FL - A.S. Business Administration,

St. Thomas University, Miami FL – International Business

Skills

Knowledgeable of excel spreadsheets and MS office applications. Social Media and Marketing knowledgeable. Great customer service and relationships. Graphic design. Email Marketing. Shipping documentation. Detail oriented. Work well under pressure. Excellent at multitasking. Excellent and positive attitude. Fully bilingual (English / Spanish).

References

Available upon request.



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