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Active Directory Technical Support

Karachi, Sindh, Pakistan
$40 per hour
May 31, 2017

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***A result-oriented MBA professional with in-depth experience in providing exclusive technology support to industry best practice clients***


Extensive experience in providing support to simple & complex technical issues via smartphone, emails, remote, and in-person. Renowned for customer support, IT administration, technical documentation, system maintenance, software and hardware installation, and Office 365 administration.


Handled all kind of IT incidents and requests received via phone, e-mail, and Service Now ticketing system

Troubleshoot computer problems and performed hardware and software diagnostics and repair.

Involved in Desktop and Laptop installation, troubleshooting, hardware configuration, and Wireless configuration and security (IEEE 802.11a/b/g/n)

Basic Active Directory skills (group policies, and password resets)

Telecommunication - (CAT5 cabling, and coaxial) Ethernet



Years of Experience

Technical Support / Hardware / Refresh / Installation / etc.


Customer Service & Support


Disaster, Backup, & Recovery


Virtualization, Networking, Firewall, & Security



System Support Engineer Jan 16 – Present

Computex Technology Solutions, Houston, TX

Resolved variety on Connect Wise tickets related to all sort of IT issues.

Processed new hires, boarding and transfers of employees and contractors

Provided first and second level support for hardware, software, telecom and network issues

Set all conference rooms with up to date video conference equipment

Utilized remote software to resolve client issues and various IT requests

Diagnosed hardware problems, and replaced defective components.

Troubleshoot, repaired and provided maintenance to desktops, laptops, Workstation, Tablets, Surf Pro & several types of printers.

Assisted company personal with desktop operation, both hardware and software.

Provided technical support including identifying problem incident with their subsequent resolutions.

Developed and implemented help desk, company-wide procedures including: equipment requests, logging work requests, and reporting site issues

Formatted, installed, setup, maintained and troubleshoot desktops, laptops Surface Pro machine for clients.

Provided exclusive support of Antivirus update & virus protection, printer installation and troubleshooting, scanner configuration & troubleshooting, troubleshooting of hardware and O/S.

Worked on Map drive, share network prints, Connect Wise environment and created tickets.

Installed, upgraded, supported and troubleshot Windows OS, authorized desktop applications hardware and peripheral equipment.

Set up HVA VDI on HP 620 thin client installing VMWare Horizon Client on Windows 7 Pro and Windows 10 Enterprise.

Performed OS installation including Windows 7 Professional & Windows 10 Professional.

Responsible for Windows maintenance, dual booting, upgrade & update the windows.

Performed MS outlook configuration, Outlook backup & restore, and troubleshooting.

IT Help Desk Support Jan 14 – Present

Arthur Lawrence

Employed Active Directory and MS Exchange to manage end user accounts and mailbox administration

Delivered general troubleshooting of network accounts, printers, software, and company iPhones

Managed software and hardware inventory.

Troubleshot computer problems and performed hardware and software diagnostics and repair

Identified and troubleshoot user’s system issues.

Installed and supported software and provided smartphone support.

Worked on roles, users, and permissions, and Troubleshot local & network printers

Used Active Directory to manage end users accounts and troubleshoot log on issues.

Installed and configured operating system and applications within Office 365 environment

Involved in Desktop Maintenance & Hardware Upgrades

Responsible for imaging and re-imaging desktops / laptops

Troubleshoot laptops / desktops, transferring data, and editing registry

Worked on Virus & spyware removal on Network Maintenance

Managed Software, Office 365, Microsoft Exchange and Hardware


Operations Manager Jan 06 – Dec 13

Habib Metropolitan Bank

Senior Customer Support Officer May 98 – Dec 05

Aga Khan University Hospital


HTML, DHTML, & XML, Web Designing & eMarketing.

Linux Administration Training Course Microsoft Windows XP / 2000 / 7 / 8.1

Training & Organizational Development Dept. from Aga Khan University

Fundamentals of E-Commerce / Diploma in E-Commerce

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