JAMAL H. DAKROUB

*** *. ******** **.

Dearborn, MI 48124

Tel: 313-***-**** Home

313-***-**** Cell

Career Summary

Result oriented professional with over 35 years of experience in supply chain management, project management, material planning, logistics, and sales & service. Superior analytical skills with the ability to resolve issues and develop new processes. Capable of working collaboratively on multiple projects simultaneously, setting priorities, and meeting deadlines, while influencing and persuading others with a positive attitude. Very active community member with strong network effects and outreach programs.

Professional Experience

General Motors OnStar Fleet Operations (contract position) October 2016 – Present

Fleet Operations Analyst

Responsible for analyzing and tracking data using MS Excel and Oracle SQL Developer

Develop reports, dashboards, and processes to monitor fleet team initiatives and communicate these with all fleet team members

Support fleet field teams by answering process questions, explaining reporting, and resolving dealer/customer issues

Work with cross-functional teams to streamline business processes, resolve technical issues, and answer customer requests (i.e. reporting, technical assistance, billing, and offline processing)

Richards Automotive Wholesale, MI Nov 2006 – Sept 2016

President

Managed both retail and wholesale aspects of the store with over $500,000 in inventory

Worked directly with major distributors and local repair and mechanic shops around the Detroit area, with an emphasis on sales, marketing, customer service, quality, and on-time delivery

Demonstrated attention-to-detail, creativity, and entrepreneurial skills

Improved inventory accuracy to 99.97% by implementing intelligent daily cycle counting

Negotiated and analyzed settlement reports with suppliers, resulting in over 55% cost savings

Reduced on-hand inventory by greater than 65%

Reduced obsolescence by greater than 50%

Quarterly forecast accuracy of > 95%

Implemented vendor consigned inventory model/min/max inventory levels

Proven ability to lead change, gain consensus, improve processes, and implement best practices

Consistently met or exceeded all quarterly revenue requirements

Eliminated delays in fulfilling customer orders by implementing and maintaining standards

Managed the order system, planning, and program readiness for specific products

General Motors 1996 - 2006

Area Fleet and Service Manager, CA Sept 2003 – Nov 2006

Served as the primary GM Field Rep. for dealers’ Service and Fleet customers

Educated dealers’ service managers on warranty coverage guidelines, provided support for the authorization process, ensured administration tools and service procedures are in place, and improved the training level of all on-site service mechanics

Tracked service portions of the Customer Satisfaction Index, analyzed trends, identified root causes of deficiencies, and recommended action plans to continuously improve CSI

General Motors

Model Option Forecaster/Vehicle Planner, Detroit, MI Jan 1996 – Sept 2003

Created and updated Tooling Forecast and Order Samples for utility and vans for current/future products with brand-intent and worked directly with the assembly plants

Monitored commit planning, fulfillment systems, and order management processes

Published and maintained model option constraints to resolve product-line restrictions

Expert in business process re-engineering, process improvement, process automation

Monitored customer schedules and requirements and developed/documented processes to meet General Motors’ contractual commitments and exceed customer expectations

Improved effectiveness and efficiency of supply chain processes through analytic based solutions and implementing change

Achieved objectives, built internal capabilities, trained and transferred supply chain knowledge

Reviewed and audited supply chain systems and optimized performance across enterprise

Achieved all orders entered into appropriate order management systems

Autodesk, San Rafael, CA/UK Mar 1992 – Dec 1995

Sales Operations Manager

Managed the order system, planning, and program readiness for specific products

Improved the communication process between sales, marketing, worldwide purchasing, and operations for all new product releases

Provided on-going support and worked as a liaison between manufacturing, sales, and marketing groups for the Asian/Pacific region

Provided European suppliers and program management for corporate purchasing of direct materials, and improved service levels through implementation of world class practices

Successfully initiated and managed the project to change the APAC business center infrastructure, increasing the efficiency to becoming a true global business center

Implemented appropriate solutions: cost reduction, inventory reduction, process optimization, service level improvement

Provided custom sourcing solutions and training for clients based on specific requirements

Increased product availability through increased inventory accuracy, forecasting, demand planning, product planning, and various logistics modules in ERP systems

Created Supply Chain KPIs for both internal and external supplier reporting and feedback

Developed training, coaching, and mentoring programs for existing and new hires

Effectively managed manufacturing operations and logistics

Awards/Certifications/Technical Skills/Training

Received $20,000 General Motors award for cost reduction ideas

Achieved the GM Mark of Excellence Award in dealers relations, sales, and services

Strong verbal and written communication skills

Time-management skills with the ability to multi-task

Fluent in written and spoken English and Arabic; Semi-fluent in French

ERP Systems: SAP, MMAPS, ARIBA, Microsoft Dynamics, Siebel, SFDC, IBM AS400,

ISO 9001, Microsoft SharePoint, MS Project, Excel, Visio, Outlook, PowerPoint, & Word

Completed extensive training in supply chain, manufacturing, materials, planning, and services

Overseas Work Assignments/Experiences

United Kingdom (1 year), Asia Pacific/Singapore (6 months) & Saudi Arabia (3 years)

Education

National University, San Diego, CA - MBA in Mgt./Org. Development, 1990, (GPA 3.9/4.0)

California State University, Fullerton, CA - BA in HR/Operations Mgt., 1982, (GPA 3.5/4.0)

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