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Customer Service Manager

Stockbridge, Georgia, United States
May 31, 2017

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Jamayca Cole

*** ********* ***, ***********, ** *0281

Phone: 313-***-**** Email:

OBJECTIVE: To obtain a position that will allow me to utilize my education, skills and abilities. EDUCATION

Atlanta Metropolitan State College, Atlanta, GA

Division of Business and Computer Science (ACBSP Accredited) Bachelor of Business Administration: Expected Graduation: May 2017 GPA: 3.3


City of East Point, Georgia, City Manager’s Office, Atlanta, GA (August 2016 – Present) Intern

o Prepares reports and verbal and written correspondence on behalf of the City Manager and Elected Officials.

o Builds effective working relationships with elected officials, city leaders, department heads, and other city staff.

o Ensures accurate and timely information flow between the City Manager and Elected Officials and other City departments.

o Analyzes, interprets and prepares oral and written reports on research. o Monitor and operate all social media accounts.

o Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities. City of East Point, Georgia, Mayor’s Office, Atlanta, GA (January 2016 – July 2016) Intern

o Utilized Excel and SPSS skills to develop analytical tracking tools. o Scheduled and coordinated travel for the Mayor.

o Compiled and tabulated statistical data and research, collected information for inclusion in municipal studies and reports, and created spreadsheets and maintained databases. o Provided general information requirements to East Point constituents, prepared official proclamations, support letters and performed general administrative duties. Bath and Body Works, McDonough, GA (October 2013 – September 2016) Part-time Sales Associate

o Provided exceptional customer service to customers. o Answered customers' questions, and provided information on procedures and policies. o Addressed and resolved customer complaints.

Braddy & Associates Law Firm, Atlanta, GA (October 2013 – July 2016) Office Manager

o Provided secretarial support including drafting and typing memos, correspondences, forms, and other materials to disseminate information.

o Maintained records and managed filing system.

o Scheduled and coordinated meetings.

o Monitored office inventory and reordered as necessary. o Processed expense reports.

Bank of America, College Park, GA (March 2012 – December 2012) Seasonal Data Entry/ Online Review

o Received and processed checks into internal system. o Reviewed and corrected customer accounts to determine payments. o Issued financial statements and customer invoices. o Balanced small business and personal accounts and ensured that receivables were collected promptly.


o Microsoft Office, SPSS, STATA, Lexus Nexus, Desire2Learn, AgentTrax EXTRACULLIAR ACTIVITIES

o Kappa Beta Delta Honors Society

o Atlanta Metropolitan State College’s Business Club

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