Business Operations and Development

Area of Focus: Business

Qualifications Profile

Highly organized, results-driven, and versatile professional with extensive

management experience in various business aspects, encompassing sales,

accounting, public relations, entrepreneurship, and information technology.

Knowledgeable of recruiting, human resources, advertising, budgeting, and

process improvement. Equipped with superior communication skills necessary

in cultivating positive relationships with individuals of different

socioeconomic backgrounds. Proficient with Microsoft Office Suite (Word,

Excel, Outlook, and PowerPoint).

Areas of Expertise

Business Operations and Development Account Management Customer Service

and Relations

Staff Supervision and Training Sales and Marketing Administrative

Services Client Retention

Professional Experience

Days Inn, Riverton, WY

Property Manager - On-Site Management

Facilitated the recruitment, scheduling, management, and termination of

employees.

Documented daily registration and departures of guests.

Organized and prepared breakfast; and restocked supplies.

Handled the maintenance of equipment, such as AC systems and commercial

equipment, while cleaning linens daily.

Performed inspections to property in compliance with the standards of the

Wyndham Hotel Group.

Dealt with guest requirements, concerns, and complaints.

Utilized the Wyndham Guest reservation system to attain the best rates and

maximize profitability.

Collaborated with town leaders to foster a welcoming environment and gain

knowledge of current trends and the proper location and time to conduct

events.

Led the promotion of property to companies to improve revenue during non-

tourist season.

Attained the highest Medallia rating from guests by demonstrating excellent

property management for a 33-room motel in Riverton, Wyoming.

Enhanced the motel's daily operations by promoting teamwork and training

staff to attend to guests professionally.

Earned recognition from the Wyndham Hotel Group with a 4-Starburst rating,

as well as from Days Inn with the Chairman's Award by continuously

fulfilling duties aligned with established corporate procedures.

Investor Publications El Paso Inc., El Paso, TX

Account Executive

Created and handled digital and print media advertising requirements for

various business-to-business clienteles

Promptly dealt with client requirements and ensured their satisfaction

through outstanding communication skills and professionalism.

Served as team member accountable, in charge of managing resources and

collaborating with peers for the timely accomplishment of tasks.

Gained distinction as the go-to person in retaining difficult clients in

the publication.

Demonstrated leadership abilities in overseeing assignments and duties

while maintaining timeliness and productivity.

Implemented tracking to assess repeat advertising business.

Methodist Home Boys Ranch, Waco, TX

Home Parents for Troubled and At-Risk Boys

Earned recognition as a trusted home parent, in charge of guiding at-risk

boys at 12 to 17 years of age through behavioral, physical, and emotional

aspects, along with peer-to-peer relations.

Accomplished two-year coursework in Adolescent Residential Care to provide

mentorship to a residential living unit.

Provided support to youth to gain understanding of their uniqueness, while

consistently constructing and repairing fences on the ranch.

Completed Satori Alternatives to Managing Aggression (SAMA) training to

improve skills in aiding youth to develop their critical thinking skills.

Robert Half International, EL Paso, TX

Branch Manager

Significantly contributed to the increase of revenue from $900K to $3.2M in

a span of 18 months by developing a cooperative working environment.

Consistently surpassed goals through the creation of action plans in

alignment with the local economic factors and trends that affect the

organization.

Introduced recruiting, orientation, training, scheduling, supervision, and

evaluation for employees, which led to the attainment of peak productivity

and the creation of a cooperative working environment.

Philips Lighting, EL Paso, TX

Programmer - Job Cost Analysis

Took charge of completing the 1997 fiscal year budget for 11 plants in the

El Paso/Juarez operations within 10 months.

Observed strict compliance of all associates with internal audit, loss

control, preventive maintenance, and inventory procedures.

Performed thorough research on capital expenditure recommendations,

ensuring forecasted profits were approved and budgeted to attain profit

goals.

Computer Automation of Brazosport, Lake Jackson, TX

Owner

Demonstrated professional and technical expertise in business applications

in the organization of a startup business.

Integrated various businesses, including consulting, computer repair,

training, and the sale of hardware and software.

Delivered services to clients in the Golden Triangle of Freeport, which

included Houston, Galveston, and Texas, including BASF, DOW Chemical, Port

of Freeport, Wal-Mart, Texas International, and County of Brazoria.

Education

National College of Business Albuquerque, NM

Bachelor of Science in Business Management

Sewanee: The University of the South Sewanee, TN

Bachelor of Science in Theology

Professional Affiliations

Independent Computer Consultants Association (ICCA)

Institute of Management Accountants (IMA)

Advertising Federation of America (ADFED)

Association of Builders and Contractors (ABC)

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