VAISHALI V. RAUT

T/B-*, Room No:**;

C.G.S. Colony:

Ghatkopar – west. Email: ac0keu@r.postjobfree.com

Mumbai-400086. Contact No: 970-***-****.

CAREER OBJECTIVE:

Seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible.

WORK EXPERIENCE:

Emerald Jewel Industry India Ltd (2012 to till date)

The management of a company's relationships with its customers through the collection, storage, processing and use of information. It requires the use of specialized software.

A CRM system is dynamic; information is constantly being added, deleted and changed. What's more, a company's needs change with time, and new features are marketed regularly.

Designation: CRM Executive

Job Responsibilities:

Handling issues/queries of Distributors & Retailers

Collecting Funds on daily basis

Following up (with whom) for funds & orders on daily basis

Preparing & Maintaining data of Sales Executives, ASM’s & State Head

Maintaining monthly attendance of Sales Team & forwarding it to the concern departments

Following up with the sales team to update the secondary sales

Creating new Retailer’s data & PJP in Axapta

Updating Sales Shipments in Axapta

Communicating with distributors for completion of Primary funds collection target against the packing slips & outstanding

Supporting Sales team to closure of new prospect retailers & secondary sales

Handling Internal service tickets regarding orders related queries, credit note, buyback, ledger related issues & website issues

Updating & Handling process of tag request & sending it to the concerns places, for the same sending monthly bills to the distributor end

Day to Day co-ordination with all departments for solving the matters & queries

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

KEY SKILLS & COMPETENCES:

Achievements oriented with excellent teamwork and an ability to manage change with ease.

Proven strength in problem solving and co-ordination.

A patient, hardworking and optimistic person with excellent communication and interpersonal skills.

Enthusiastic communication and learning new aspects and to keep updates.

EDUCATION QUALIFICATION:

B.Sc. in Information Technology from Mumbai University appeared with 62% aggregate in

2010.

HSC in Science from Maharashtra State Board with 50% aggregate in 2007.

SSC from Maharashtra State Board with 61.09% aggregate in 2005.

SOFTWARE PROFICIENCY:

1.ERP SYSTEM : Microsoft Dynamics AX 4.0, AX 2012

2.Languages : C, C++, ABAP IN SAP

3.Web Designing : HTML

4.MS Office : Excel, Microsoft Word, Webmail (2010)

ACHIEVEMENTS:

Project: MEDICAL SALES REPORT SOFTWARE

PERSONAL DETAILS:

Name

Vaishali Vitthal Raut

Date of Birth

22th May,1990

Marital Status

Unmarried

Nationality

Indian

Gender

Female

Language Known

English, Hindi, Marathi

Strengths:

Team work, Dedicated, Hardworking

Hobbies/ Interest:

Dancing, Listening music

Declaration: I hereby declare that the above mentioned information is correct in my knowledge and belief.

Place: Mumbai (Vaishali Raut)

Contact this candidate