Kathy M. Hicks-Dorsey

**** ****** **., ********, *** York 13205

Residence: 315-***-**** Cell: 315-***-**** ac0kcg@r.postjobfree.com

Customer Service Representative

Summary: A resourceful and self-motivated individual with a special talent for providing superb customer service. Effective communication and teamwork acumen. Demonstrated ability to excel in fast paced environment and thrive under pressure. Strong analytic and problem solving skills. Enjoy exceeding customer expectations while meeting company goals.

KEY STRENGTHS

• Proactive go-getter attitude

• Great phone etiquette

• Critical thinker

• Exceptional attention to detail

• Computer: Word, Excel, Internet and E-mail

EDUCATION

Anthony A. Henninger High School – Syracuse, NY

Business Diploma Received

WORK EXPERIENCE

OPWDD –North Syracuse, NY Feb 2008-Oct 2016

House Director DA2/Assistant House DirectorDA1/Direct Support Aide

• Provide management and leadership to staff

• Ensure quality and integration of services

• Develop and maintain operational systems

• Develop and maintain community relations

Labor Ready – Syracuse, NY Oct 2005- May 2007

Customer Service Representative

• Performed many duties associated with telemarketing: contacting, existing customers, recruiting potential customers, compiling data from customers into database

• Developed customer service skills and interpersonal skills

• Improved upon multitasking skills performing a variety of duties in a fast paced work environment with efficiency

• Provided as well as dispatched transportation to clients of participating organizations

Elder Choice – Auburn, NY Aug 2004-Aug 2005

Independent Living Skills Trainer (ILST)

• Assisted individuals in developing the skills that they need to support themselves and live an independent life

• Provided training the following areas: goal planning, writing, functional assessments, organization, socialization, medication, budgeting, and utilizing community resources

• Conducted functional assessments to access each clients individual needs

ADDITIONAL

• Excellent knowledge of attracting potential customers for business purposes

• Strong know-how of managing existing accounts in terms of service and product knowledge

• Well versed in responding to customer requests in a time efficient manner

• Well-versed in managing customer complaints according to company policies and protocols

Contact this candidate