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Customer Service Support

Shippensburg, Pennsylvania, 17257, United States
May 30, 2017

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Thomas A. Murry

PO Box ***

Shippensburg PA, ****7



Ability to take criticism from both superiors as well as co-workers.

Extensive experience with computers/computer applications.

Several years’ experience in working with the public/community members

Nearly 10 years of experience in Mental/Behavioral Health field

8 years of Supervisor Experience

Certified in multiple functional assessment methods.

Extensive Background in working with children

Experience with Customer Service/Technical Support


2004-2006 American Intercontinental University

Masters in Education

GPA 3.88

1999-2002 The University of Findlay, Findlay, Ohio

Bachelor of Arts, Psychology & Criminal Justice

GPA: 3.4

Graduation: May 2002

1998-1999 Wheeling Jesuit University, Wheeling, West Virginia

Psychology and Criminal Justice


Sept. 2012-Current Resource Support Agent


Provide technical service and support for government contract company for purchasing,

manufacturing and aerospace departments.

April 2012-August 2012 Proofreader/Editor/Assistant Program Developer


Working with established company from Australia to develop training packages for organizations to use when implementing new programs or software for business. Training includes how to use programs, how it can be a benefit to the business and how to ensure it meets all Government and Legal standards.

March 2009-April 2012 Behavior Specialist/Mobile Therapist

Youth Advocate Programs, Inc.

Provide home, school and community therapy services for children and their families, responsible for treatment planning, goal creation and review, coordination of services, being a community liaison to the family and vice versa, documentation of weekly services, organize meetings, transfer skills to school staff and families, review of paperwork and Supervisor of Therapeutic Staff Support.

September 2008- Momentum Services, LLC.

February 2009 Behavioral Specialist/Mobile Therapist

Provide in home, school and community services for children and their families who have behavioral, mental or social issues. Creating and implementing treatment plans, training Therapeutic Staff Support, organizing meetings, submitting paperwork and coordinating services, being liaison between families and other agencies such as schools, hospitals, etc.

February 2008- Manito, Inc.

September 2008 Mobile Therapist/Behavior Consultant

Provide individual and family therapy for children as well as parental support in the home, school and community. Responsible for being liaison between parents and schools, attended IEP meetings, medication update checks and other related meetings. Created treatment plans and held ISPT meetings for reauthorization of services. Trained TSS’s and directly supervised them as well as assisting them with implementation of behavior planning options.

January 2006-

February 2008 NHS-Northwestern Human Services

Mobile Therapist/Behavioral Consultant

Provide therapy and parental support for children with mental, behavioral and social

difficulties. Also responsible for creating treatment plans and creating/implementing activities for Therapeutic Support services.

2003-2005 Holly Memorial Gardens

Family Counselor

Responsible for caring for families after a death. Duties include counseling family members, ensuring that all arrangements have been made and aid for and taking care of the remainder of the family’s arrangements.

Activities and Accomplishments

*Member of the Knights of Columbus

3 years HS Baseball & 3 years of College Baseball

*Certified in Functional Behavior Analysis (FBA)

*CAFAS Certified

*HDI Customer Service for IT Certified

*Possess current Act 34, Childline and FBI clearances

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