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Customer Service Administrative Assistant

Springfield, Virginia, United States
May 30, 2017

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I have over 15+ years in the healthcare industry as a back office assistant, laboratory assistant, surgical assistant and the most recent in physician administration, administrative assistant, front desk medical support assistant and as a credentialist. I have experience in receiving patients and visitors as an initial point of contact at the front desk. Record and relay messages and/or redirect calls as necessary to obtain identifying information and determine nature of the call, eligibility for care, and provide information regarding the unit, policies and procedures, and locations to patient, family members, and staff. Transcribe physician and nursing orders involving patient activities, diets and medications in the appropriate manual or automated system. Complete request forms for individual patient orders for blood work, x-rays, consults and other requests as required as well as maintain and schedule patient appointments, maintain patient records, both electronic or paper, according to regulations ensuring each entry contains proper patient and health care provider identification. I also have experience in filing medical documentation in patient records. Other experience includes the admission and discharge of both in – and outpatients, routine correspondence, reports, memorandums and other medical statements as required. I have utilized AHLTA and CHCS to enter, manipulate, and/or retrieve information and data, as a Red Cross Volunteer at the ENT Clinic and as a contractor for the Flu Clinic, both at Ft. Belvoir Community Hospital.

Certified AFAA fitness instructor, advanced level.

July 2013-present

National Capital Area Spay Neuter Clinic/Washington Humane Society

Volunteer check out-employed part time as of April 2014 at the clinic

Preparing paperwork for public and shelter animals; also preparing meds (Tramadol) for dogs and cats according to weight. Going over discharge instructions with pet parents and foster parents and answering any questions. Fitting and putting the e-collars on the dogs. In charge of all janitorial duties at the clinic. (cleaning out all animals enclosures, laundry, floors, etc) Helping where needed.

September 2012-February 2013

Intake Specialist


Ft. Belvoir Community Hospital -Public Health-

9300 DeWitt Loop, Ft. Belvoir, VA 22060

Provided excellent customer service at the Fort Belvoir Community Hospital (FBCH), to the hospital Commander, medical staff, active duty service members, retirees, and family members. Utilized the DoD Electronic Health Record (EHR) system to input, extract, and query information to ensure the most current and accurate information is documented in AHLTA and CHCS. Input/Update current Flu Immunization into the medical records database AHLTA and Med Pros. Maintained duty/operational logs and documented unusual occurrences, safety violations, issues, and concerns as disseminate to appropriate authority. Provided information to patients, staff, and visitors regarding business hours, location of major departments/clinics, general directions to hospital wards, offices, and general hospital policies and procedures.

Provided instruction to other staff members to enter customer data for flu immunizations into CHCS.

Verified patient eligibility through Defense Eligibility Enrollment Reporting system (DEERS) and provided appointment information to authorized patrons using the clinical information systems.

May - September 2012

American Red Cross Volunteer

Ft. Belvoir Community Hospital

9300 DeWitt Loop, Ft. Belvoir, VA 22060

Worked as a Red Cross Volunteer in the ENT Clinic. Responsibilities included filing, preparation of patient charts, booking appointments, patient interaction and communication. Background check and SF82 clearance paperwork submitted through the Red Cross and is in system. I have completed the CHCS-MPC booking and AHLTA training classes, June 2012, and Excel in August, 2012.

October 2011-June 2012

Fitness Instructor, part-time

The Fountains at Washington House

5100 Fillmore Avenue, Alexandria, VA 22311

Responsible for the implementation of all fitness classes for active seniors: Tai Chi, aerobics, strength and stability, The Fit Crew, total fitness classes. Personal trainer on use of machines in the fitness center and developed weight training programs for seniors.


Graduated 1970-Kingman High School

1980-1981 Northern Arizona University-Physical Science

1983-1985 Phoenix College-Physics/Astronomy

1992-1996 Glendale College-Physical Science/Computer classes

Attending credentialing seminars and forums-receiving continuing education

credits and certificates (2004, 2005 and 2006)


Hiking, politics, animals, volunteering, church activities, belly dance instructor, professional belly dancer.

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