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Customer Service Executive Director

Location:
Rye, New York, United States
Salary:
65,000
Posted:
May 30, 2017

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Naran A. Jallim

Mount Vernon, NY (914) ***-**** ac0kak@r.postjobfree.com https://www.linkedin.com/in/naranjallim

General Manager ò Director of Operations

Fiscal ò System Design ò Process Improvements

15+ years of experience, including the last 6 years in Administrator / Executive Director roles. Excels at managing a budget and operational excellence. Experienced at managing a staff, including mentoring and motivating. Collaborative team leader with in-depth experience at stakeholder management and timely status and issue communications. Excellent customer service attitude.

Core Competencies

Staff Management

Vendor Management

Hiring Staff

Maintaining Team Moral

Team Leader

Outstanding Communicator

Budget Management

Customer Service

Training

Professional Experience

Positions at: Brookdale Senior Living ò May 2011 – Dec 2016

Property Administrator Executive Director ò Aug 2013 – Dec 2016

Administered all aspects of managing residents and an ~80 person staff with 10 direct reports both at a programatic level and in day-to-day operation.

Provided fiscal analysis and budgeting operations for $7M annual budget, including accounts payable, accounts receivable, collections, monthly adjustments, and account reconciliations.

Conducted resident move in and move out, ensuring resident satisfaction.

Managed all building operations including front office operations, tenant memos, vendor management, purchase orders, facility maintenance, and renovations.

Investigated then implemented new processes and systems, including an Electronic Medication Records system.

Exceeded budgeted unit occupancy, maintaining an occupancy rate of 85% to 100%.

Assistant Property Administrator Assistant Executive Director ò May 2011 – Aug 2013

Assisted the Director with planning, development, and implementation of company policies and state regulations.

Supervised day-to-day operations, including payroll, human resources, accounts payable, and accounts receivable.

Managed a community that achieved zero OSHA violations.

Conducted the employee onboarding process, and supervised employee time tracking through Kronos.

Increased staff morale by implementing staff appreciation programs.

Reduced AR by +$100K through extensive collections protocols

Chaired the Safety Committee, holding monthly meetings to advise management of potential risks.

Positions at: Sunrise Senior Living ò Sep 2008 – May 2011

Assisted Living Coordinator ò Jun 2010 – May 2011

Ensured quality care for residents by serving as their voice, representing their best interests pertaining to medical care and overall well-being and day-to-day needs and communicating needs or changes to family members.

Supervised all Assisted Living associates, included interviewing, hiring, training, motivating, wage and salary administration, and performance appraisal.

Assessed new residents for admissions then implemented each residents’ individualized service plan.

Business Office Coordinator ò Sep 2008 – May 2010

Managed all day-to-day activities such as business administration, human resources, and payroll.

Education, Training & Certifications

Bachelor of Science, Organizational Management (July 2017)– NYACK

University of Cambridge-Local Examinations Syndicate – Advanced Level Degrees:

Mathematics, Economics, Management of Business

NJCALA- New Jersey Certified Assisted Living Administrator

ServSafe



Contact this candidate